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Mozilla unable to complete reset even tho no other tabs open

  • 2 Antworten
  • 1 hat dieses Problem
  • 3 Aufrufe
  • Letzte Antwort von FredMcD

LSan
LSan
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I'm trying to do reset to eliminate huge pop-up problem. After reopening new browser session twice, I still get the "This is embarrassing" message from firefox saying they are unable to finish, and suggesting might be a problem with a recently opened web page. There is only one tab open.

I'm trying to do reset to eliminate huge pop-up problem. After reopening new browser session twice, I still get the "This is embarrassing" message from firefox saying they are unable to finish, and suggesting might be a problem with a recently opened web page. There is only one tab open.

Alle Antworten (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

FredMcD
FredMcD
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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