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"Troubleshooting Mozilla Firefox: How to Resolve Common Issues with Mozilla Support"

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?" … (læs mere)

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?"

Stillet af Saimir Agolli for 2 uger siden

Seneste svar af Joe Root for 1 uge siden

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (læs mere)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Stillet af mkbk8 for 1 uge siden

Seneste svar af Paul for 1 uge siden

Abnormal battery usage

Hello everyone. I'm noticing an abnormal battery usage in my Samsung Galaxy S24 Ultra. Ive used other Chromium based browsers without issues. Sadly I'll have to stop usi… (læs mere)

Hello everyone.

I'm noticing an abnormal battery usage in my Samsung Galaxy S24 Ultra. Ive used other Chromium based browsers without issues. Sadly I'll have to stop using it.

Stillet af Ariano Ângelo for 2 uger siden

Background battery drain issues

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB… (læs mere)

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB) running Android 14 (AP1A.240405.002) in the UK.

At first, I thought this was being caused by an add-on, so I reinstalled without add-ons and slowly started enabling them day by day until I caught the culprit (which if I recall correctly was Dark Reader). However, even after I disabled the Dark Reader add-on the problem persisted, and no matter how many times I uninstalled and reinstalled the app, the background battery drain issues would eventually come back after ~2 weeks of being installed.

At present I have only three add-ons enabled in the browser: ClearURLs, Decentraleyes, and uBlock Origin. I have used these add-ons in the browser for years without any issues.

It's now got the point where I am so fed up with this issue and the need to constantly reinstall that I will be using a different browser for the time being until this is fixed. I really want to use Firefox as I use it on all my other devices, but this is too much of an issue for me to ignore.

I've included screenshots of my phone's battery consumption whilst I'm asleep, and whilst I'm watching Youtube on my TV over lunch. Both of these are times I'm not using Firefox.

Any help on this issue would be greatly appreciated.

Stillet af Cameron Meldrum for 3 uger siden

Call dialer doesn't recognize phone numbers on websites when marked

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress a… (læs mere)

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress and phone numbers are individualy designed.

I use mobile browser on Galaxy S series smartphones. When I mark phone number it is not recognized by any dialer. When I try the same on other browser i.ex. Brave it recognize it without any problems. No matter how web frame is designed.

I guess this is an issue for Mozilla developers to check out. Personally I dont see any custom settings to change it.

Stillet af michal.united for 3 uger siden

Firefox could not verify the authenticity...

Using Firefox mobile for android and GBoard. I've selected Firefox as my auto fill service. A few official apps (at least one banking app, for example) that I've downlo… (læs mere)

Using Firefox mobile for android and GBoard.

I've selected Firefox as my auto fill service.

A few official apps (at least one banking app, for example) that I've downloaded from the play store that report the following after I unlock and select the correct password:

"Firefox could not verify the authenticity of the application. Do you want to proceed with autofilling the selected credentials."

I can't seem to find any other report of this error so I'm curious what's going on.

Stillet af pz for 3 uger siden

FF 124.2.0 on Android 13 Oukitel RT5 tablet in landscape mode - split screen is impossible to exit

Triggered usually by any Website with a (google) map. Chrome on Android 13 on the Oukitel RT5 displays these Websites properly. 'Split Screen' functionality & … (læs mere)

Triggered usually by any Website with a (google) map.

   Chrome on Android 13 on the Oukitel RT5 displays these Websites properly.

'Split Screen' functionality & gestures useless. The appear they might work until finger contact with the touchscreen is discontinued, then every attempt rebounds to half the screen still black.

  The only 'way out' of 'split' screen is to exit FF.
There appears no way to 'disable' Android's split-screen functionality

Stillet af BlipBertMon for 4 uger siden

Can't upload files

Hi, When I am on a site for instance to upload my resume for a job listing when I click on upload a file it doesn't do anything. It doesn't matter what site I am on it's … (læs mere)

Hi, When I am on a site for instance to upload my resume for a job listing when I click on upload a file it doesn't do anything. It doesn't matter what site I am on it's the same everywhere. I then go to Chrome and use the same site and it works. It brings up the location I want to choose for the file.

I have tried adding permissions and it still doesn't work. I have build 125.0 My question is there a way for me to choose where the location is of my files? Like on my phone or SD card? I have looked and I don't see that for Android version. Thank you.

Stillet af april18 for 4 uger siden

Javascript not working more and more

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works. All sites working in… (læs mere)

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works.

All sites working in Microsoft Edge for Android.

Stillet af JWvanLohuizen for for 1 måned siden

Seneste svar af TyDraniu for for 1 måned siden

High Background Memory

Firefox 125.0 Beta 9. Why so much memory usage in background when Firefox is not open and in use? (See Screenshot). Never noticed this before on previous Beta versions. O… (læs mere)

Firefox 125.0 Beta 9. Why so much memory usage in background when Firefox is not open and in use? (See Screenshot). Never noticed this before on previous Beta versions. Otherwise this version works good and no crashes.

Stillet af Eric for for 1 måned siden

graphic artifacts when scrolling on sone pages

When I scroll some pages in Firefox mobile, there are some graphic artifacts and glitches, especially when elements are moving. I tried this site on different browser (c… (læs mere)

When I scroll some pages in Firefox mobile, there are some graphic artifacts and glitches, especially when elements are moving. I tried this site on different browser (chrome), there are no problems.

Stillet af kanarek0698 for for 1 måned siden

Unable to Login to sites, or use my key in Firefox Android

Hello. When I try to sign into websites, and being prompted for my webauthn, I usually receive a popup asking me to swipe my yubikey to confirm my identity. Now when … (læs mere)

Hello.

When I try to sign into websites, and being prompted for my webauthn, I usually receive a popup asking me to swipe my yubikey to confirm my identity.

Now when I try to sign-in, it immediately says "invalid key" without a popup window asking me to swipe my NFC key to complete the login.

How so I sign into my accounts? I really don't want to use Chrome or Google. And Firefox is my only alternative.

Stillet af web102 for for 1 måned siden

Enter button does not load the page (closing all tabs needed)

Sometimes, when I type a search query or a page address and hit enter, nothing happens, the keyboard is closed and nothing more happens - a blank page - no loading or any… (læs mere)

Sometimes, when I type a search query or a page address and hit enter, nothing happens, the keyboard is closed and nothing more happens - a blank page - no loading or anything (the same applies when you try to type a page URL).

I use the latest Firefox (124) on Sony Xperia 5IV.

I could attach a video but unfortunately only images are supported.

Stillet af michal26 for for 1 måned siden

power cony

Dear team, 1) thanks for your work! 2) I can observe a quite important problem which could make me uninstall the app. Mozilla is now draining much power, even while not … (læs mere)

Dear team, 1) thanks for your work! 2) I can observe a quite important problem which could make me uninstall the app. Mozilla is now draining much power, even while not using it (e.g. at night where I can monitor the problem). I can observe that since I switched to a pixel 8 phone. (Which has itself a poor living battery). The phone can hardly survive a day and a night without being charged. And when charged on everything. It can loose up to 30% battery until the morning. Another phone could be 5%. What really strange is android show me that during that period of time Mozilla was responsible for 90% of this leakage. I had sync enabled.(Tabs, history and bookmarks) I removed it, but the leaked percentage of Mozilla at night stays around 70%.

Stillet af mickael.gachon.it for for 1 måned siden

In the web text editor, the text cannot be entered after <img src> element

hello. I am a user who uses Firefox 123 in Android 14. There is a problem with writing posts based on HTML editors on the site I usually use. The editor is in the form … (læs mere)

hello. I am a user who uses Firefox 123 in Android 14.

There is a problem with writing posts based on HTML editors on the site I usually use.

The editor is in the form of Wysiwyg, and if the image is inserted through the editor, it is impossible to continue to enter the text after the element.

Even if I try to touch the right side of the image and keep input from the right side of the image, the cursor(blinking '|') refuse to go back to the image.

Can I solve this problem? If I need About:config settings, I'm willing to use Firefox beta or nightly.

Stillet af bdsxfr for for 1 måned siden

visualViewport height does not change when in fullscreen mode and keyboard shows

When not in fullscreen, visualViewport updates correctly. However in fullscreen mode visualViewport remains fixed and never changes. Is this a bug? It's creating an issue… (læs mere)

When not in fullscreen, visualViewport updates correctly. However in fullscreen mode visualViewport remains fixed and never changes. Is this a bug? It's creating an issue for my webapp which has a fixed text entry element at the bottom of the fullscreen element. I have to detect the visualviewport changing when the keyboard shows otherwise it is completely obscured. Please assist me.

Stillet af Tom Wilson for for 1 måned siden

Firefox browser touch question

The soft touch(or short touch?) feature on the website doesn't seem to work on Firefox. Compared to chrome, Samsung Internet, Brave, Vivaldi In other browsers, if you li… (læs mere)

The soft touch(or short touch?) feature on the website doesn't seem to work on Firefox. Compared to chrome, Samsung Internet, Brave, Vivaldi

In other browsers, if you lightly touch a post on a community site, etc., the post will highlight or display a preview image, but Firefox does not show this feature, only displays a system window, such as copying links, when pressed strongly.

This problem seems to be related to the browser's touch function. It's not a long press. It's a matter of short press

Stillet af Wasteland for for 1 måned siden