Firefox supportforum

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

Hi there,

About 4 days ago, hotmail suddenly stopped loading on Firefox (though I can still access it on Safari). I've tried clearing my cache and add-ons, etc. I've googled a ton and tried all the things I can find to try, but nothing is working. I am by no means a tech person and so I'm out of ideas and need some help. I know I can use Safari, but I really hate using it and prefer Firefox. Any ideas on what to do? I am using a MacBook Pro - Sonoma 14.4.1

Thank you so much! Jocelyn Pascall

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

I got an error message when playing a movie that said clear cookies & cache so I did that. The movie played after I did that. Now today I opened a weather link and when I clicked on precipitation it didn't work. I clicked on a One Tab link to youtube and it opened youtube home page, not the specific link with all my history and feed lost. And some youtube videos would not play. I tried to open my Outlook email from one tab, but I just got outlook and had to re-sign in. And then I could not open an email. I had to switch to chrome to open the email. I tried to use trouble shoot safe mode. I was able to play a youtube video, but my extensions were then unavailable in safe mode, so no one tab. I am 75 and not very computer proficient, and I am afraid I will make things worse because I cannot predict the outcome of the steps offered. Mozilla/Firefox updates automatically, so I have the latest version of that and I have macOS Catilina version 10.15.5 Is there anyway to undo this mess? I need help at the most basic possible level. Can the clear cookies & cache be undone? Is my youtube history & feed able to be restored some how? Help please!!!

I have been running firefox on my macbook air for years. I just recently upgraded my O.S. to Catalina. I did this primarily because my old firefox would no longer update. I did the upgrade to Catalina then downloaded "new" firefox. I have both "versions" of firefox available. the old one with all my bookmarks etc. and the new one with nothing. I hit move bookmarks on the new version but the only options were from chrome or safari. How can I move over the bookmarks to the new one. Thanks

Every time I try to login to a different page my firefox crashes.

bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f8250230530 5/30/23, 9:46 AM View bp-011a67c7-c9f4-402e-9be8-7710d0230530 5/30/23, 9:46 AM View bp-d034b95f-b15a-49d8-ace5-1b0b50230530 5/30/23, 9:46 AM View bp-6e1730c2-125b-4323-98ff-9b97c0230530 5/30/23, 9:46 AM View

I also did get the attached message, wasn't forsure if this was apart of the issue?

I have tried to dump the preferences, clear cache, restart, clear history.

When I downloader the Firefox I then try tobrowse a company,etc a page comes up withFirefox logo and a line that has Google and the place for the url/ I cannot get the actual browser to open.

Hey there, I was using one of my macs today and it suddenly started updating. It was taking ages and seemingly stalled, so I closed the app.

Now, all our bookmarks and history is gone. Also, the now updated version is not showing my new history etc.

Is there any way to retrieve our original bookmarks, history and passwords?

Regards Peter

For several days, I've been locked out of a banking website I use regularly (Fidelity) using Firefox on two different computers. However, I can access the site using Safari. I'm using an iMac 24 and a Macbook Pro. I've cleared the cache, have turned off the ad blocker for the site, and have an up to date version of Firefox. Thanks in advance for help.

I cannot log into my account on www.1688.com. Until recently I could easily log into my account using Firefox browser now it does not work on Firefox anymore I can still login on other browsers like safari and Google Chrome. When I'm trying to login on Safari I put in my account name and password but he just keeps asking for it again and again and doesn't login. What can do about that?

I can no longer log-in to sites that require Usersname and Password on my Mac. But I have no trouble using my iPhone to log-in using the ios Firefox and Firefox Focus. I tried clearing the history on my Mac and still no success. The error message I keep getting is "Could not process login". I know my username and password by heart and have had problem logging in before. Just recently in January 2023. I kept trying until I got locked-out. Please advise.

I have delete cookies on, exits firefox for a while, delete cookies option turns off and all cookies are deleted, even ignores exceptions. How to stop firefox from disobeying its master?

I am using Firefox to interact with Babbel language software. I cannot get Firefox to allow me to use my standalone microphone. I tried all the Firefox recommended fixes, but I cannot make them work. I go to the "Microphone" permission setting. There is nothing listed there and it will "not" allow me to add the Babbel website? What do I need to do to allow my microphone to work with Babbel?

Computer: Apple MAC 27" 2017 model with a 3.8 GHz Quad-Core Intel Core i5 Processor Software: macOS Monterey Version 12.4 Babbel: Latest software application downloded May 26, 2022 Firefox: Downloaded May 30, 2022 Microphone: JOUNIVO Voice Microphone JV-601Pro (Connected to MAC via USB Connector)

Thank You, William A.

Every time I open a video on a website and try and enter fullscreen mode, it never lets me exit fullscreen mode. Then I have to close the entire window. Also, sometimes I have to refresh the page once or twice to even get in to fullscreen mode. Google is only showing me stuff about Firefox fullscreen mode, NOT fullscreen mode for videos, which is the actual problem.

I noticed during a firmware download with the file extension .DAT that Firefox removed the extension. The file was not recognizable during an attempted firmware upgrade afterward. This is a new issue occurring sometime in the past several months, since last firmware update. Firefox preferences are set to download .DAT files. No other settings are listed for that file extension. I verified the issue points toward Firefox by checking the download with another web browser which completed the download with the extension.