Firefox supportforum

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed) and the upgrade took place (without restarting). Along with the upgrade Firefox was also updated to its latest version at the time (119.0). Since then, videos on Twitter play but without sound. On some other websites also none of the videos play. On YouTube, Firefox shows me a message saying "To play video, you may need to install the required video codecs" but the videos play fine; I haven't tried other websites but I assume all would have some issues. Google Chrome however doesn't have this issue and all videos play without any issues.

Note that I have not restarted my computer since the upgrade. I doubt this could be an issue but please let me know if you think this could be the issue.

I did the followings and restarted Firefox but none have worked so far for Twitter and some other random websites that I come across, but they resolved the issue for YouTube and now YouTube videos play, although I still get that codec message at the top of the tab:

sudo apt-get install ffmpeg sudo apt install ubuntu-restricted-extras sudo apt install libavcodec-extra

Someone told me this is because the default Firefox on Ubuntu 22 comes as a snap package and I should install the APT package manually instead so that it works. I prefer not to do this because I have lots of tabs open and have manually changed lots of the settings (including in about:config) that I want to preserve. I would also like to preserve the history of visited websites and keep the current cookies (don't really want to keep entering username/password on the same websites again). So the best way for me is to fix the issue for the default Firefox on Ubuntu 22.

Could you help me figure out what I should do to fix this issue?

I accidentally hid the menu bar and toolbars (with an accidental keyboard shortcut, I think), and when I re-enabled them, now the tab bar is above the location bar instead of right above the content windows. How do I move it back? I can't find the "browser.tabs.onTop" setting in about:config, or any check box in the View menu, settings, etc.

I'm using Firefox 119.0.1 on Ubuntu Linux.

Thanks!

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

Dear Friends,

Trust all is well...

PLEEZE put an end to this mystery. Can you BLOCK YOUTUBE ADS or not? If so, how is that accomplished.

Many of the extension are not safe even dangerous to use.

Thank You!

Best, Ralph

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple minutes, while audio track is still playing in the background. Based on the comments from the stream chat, other people have this issue too. Why? How to fix it? It is annoying. Internet connection is ok. Other browsers no issue. OS Linux Mint 20 Ulyana 64-bit Kernel Linux 5.4.0-172-generic x86_64 MATE 1.24.0 Mozilla Firefox 123.0 (64-bit)

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears frozen/hang, can't switch tab (clicking tab has no response, but not really frozen, sometimes responses after dozens of seconds of lag), page also has no response. Then after around half to 2 minutes, everything back to normal.

During the "hang", CPU load is load, no memory stress (swapping/paging).

Environment:

Firefox 123.0 (64-bit), (actually it bothered me for years)

Linux 6.6.15-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.6.15-2 (2024-02-04) x86_64 GNU/Linux

``` lsb_release -a No LSB modules are available. Distributor ID: Debian Description: Debian GNU/Linux trixie/sid Release: n/a Codename: trixie ``` Not related to particular Linux and/or kernel version.

CPU: Intel or AMD, not related. RAM: 64GB/96GB, free memory more than enough.

I will gather more detailed info later.

Firefox consumes a lot of processor time in background. How to disable it?

Following options do nothing: Use recommended performance settings - dasabled Use hardware acceleration when available - disabled browser.tabs.remote.autostart = false

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Hello,

I've encountered a recurring issue with Firefox on Ubuntu where my master password is sporadically not recognized when typed using my external wireless keyboard. This problem does not occur consistently but is particularly frustrating when it does, as it forces me to switch to my laptop's keyboard for input. I'm certain the password is entered correctly; after multiple careful attempts (3-5 times), the issue persists, leading to unnecessary stress and inconvenience.

• • Environment:**

- **Operating System:** Latest version of Ubuntu - **Hardware:** Dell Latitude laptop with a Contour external wireless keyboard, connected through a Dell docking station. This setup is shared with another laptop (HP) via the docking station.

• • Observations:**

- The issue seems to occur sporadically and is not reproducible on demand, adding to the frustration. - It has happened notably on the first login attempt after the computer's first boot of the day. - On one occasion, the problem led me to change my master password under the mistaken belief it had been compromised.

• • Impact:**

This intermittent recognition issue disrupts my workflow and significantly affects my user experience with Firefox. The necessity to switch input methods and the initial misinterpretation of the problem as a security concern are particularly concerning.

I hope this detailed feedback assists in identifying and resolving the issue. Thank you for your attention to this matter Firefox.

Sincerely, Daniel

As the title says, after a certain update(I'm not sure which, probably within the last few months or so), firefox on my machine starts crashing randomly. Some crash reports:

https://crash-stats.mozilla.org/report/index/bp-3c8ccdac-bf09-41af-a459-a5e0c0240204 https://crash-stats.mozilla.org/report/index/bp-a5d887f3-3d75-4e09-a4af-823a20240204 https://crash-stats.mozilla.org/report/index/bp-1cb416ff-e338-445c-9ff3-016f30240204 https://crash-stats.mozilla.org/report/index/bp-3da43a7e-5952-4715-83cf-512aa0240204 https://crash-stats.mozilla.org/report/index/bp-c6778172-5281-482b-b815-ebf840240204 https://crash-stats.mozilla.org/report/index/bp-54dd6c03-a99c-4a08-8a7c-4c80d0240204

I'm using Fedora 38 workstation, GNOME as the desktop environment, and Mutter as the wm.

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that command. I'm hoping to update Firefox 78.14 ESR to a recent version, whether ESR or not. Thanks for your help.

https://chat.openai.com/ ChatGPT was working perfectly in FireFox until recently. Still works for me in Chrome and Opera. In FireFox any question to bot freezes window - nothing happens. Same stuff on other browsers mentioned gives results. Tested at different times of day. All updates for FireFox are installed.

I play a game at Vegas World. It's basically a free online slot machine site. I have played it for years with Chrome. Recently switched to Firefox. Playing an auto spin slot game, Firefox gets slow and hangs after about 25 spins. Chrome will go for 10,000 spins. So, Firefox is useless on game sites. I don't really expect a fix or solution. And I don't actually expect to use Firefox by the end of the day.

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter

Starting recently the firefox popups for website notifications are stealing focus and disturbing my workflow. I'm using i3 window manager and normally popups would have some id or class that can be used to latch on and prevent the focus stealing but the windows created now do not have any such marker.

Steps to reproduce: 1. Open youtube 2. Open any video 3. Hit back and navigate to youtube main page 4. Press media key play/pause on keyboard

Expected result: nothing happens Actual result: the sound from the video continues on the tab with youtube main page, the tab has "PLAYING" on it

Hello,

a webside is not avalable when i use Firefox as Browser. It hase a valid SSL-Certificate. When i use chrome, edge, opera or vivaldi i can open the webside normaly. Only Firefox does not work. How can i fix that?

The webside is:

https://dcm-server.com/

I did allready reinstall Firefox and i tried different devices. But it still does not work.