Firefox supportforum

Since upgrading windows N with the windows media pack, Firefox immediately crashes on opening various different websites - mostly video ones (Netflix, any youtube.com/watch...) but also mozilla support. Prior to installing the media pack, youtube videos would play but Netflix would not (but no crashes).

Problem persists in safe mode, with DRM content allowed and not, and with hardware acceleration disabled. Flaser player and video drivers are installed and up to date; Microsoft Silverlight is also installed.

Most recent crash report IDs are:

bp-0a7d8acd-1afe-4eba-bb2d-5dfaf0190224 24/02/2019, 10:14 bp-bf9351db-1243-4ea8-bfcb-8ec560190224 24/02/2019, 10:14 bp-fef6d1c3-cd7e-4935-820e-bda130190224 24/02/2019, 10:14 bp-e52d8e6f-4c27-4ccb-af94-cf4000190224 24/02/2019, 10:14 bp-dd8c5c8f-f180-4afb-80f9-44ac90190224 24/02/2019, 10:14 bp-8eca40c2-3e2d-448f-8ead-36a990190224 24/02/2019, 10:14 bp-459e11ce-d3cb-4d85-807f-804910190224 24/02/2019, 10:14 bp-8551690f-9593-4d56-ba6f-ff5770190224 24/02/2019, 10:14 bp-0f7d679c-c0de-433d-bd7f-dd8ca0190224 24/02/2019, 10:14

I just did a Refresh to my Firefox 65, 32 bit. My OS is Windows 7. I held onto the previous legacy version as long as I could. When I did upgrade a month or so ago, a few legacy add ons carried over. With the refresh I just did, I lost one that I cannot recover from. The mailto allowed me to connect to an online website where I email from. Now I cannot assign that. The new mailto option only allows applications, not hyperlinks.

I used to be able to hit the mailto button and go to: https://webmail.centurylink.net/mail?view=compose&to=mailto%3A%3Fbody%3Dabout%253Ablank%26subject%3D#2

I think it was an add on I had. It seems that now that feature is incorporated into Firefox, with less flexibility.

I would like to find that add on and install it. I have researched and tried to adapt with the Firefox version but I cannot have the mailto set up the way I used to. I have visited the github site where legacy add ons were saved, but I haven't a clue how to find the mail to add on I used to have.

Thanks to this loss, my efficiency for emailing has regressed back to copy/paste instead of a easy click button.

I have been trying to solve this for days now.

My bookmarks keep duplicating out of control. I mean they will go from 500 to 10,000+ in a matter of minutes.

I did have sync running, but I have shut it down in case that was the problem, and it's not restarted now.

This problem is happening on 3 of my computers that were sync'ed. None of them have sync running now, yet they each still have the problem.

1) I deleted all duplicates by hand and then exported/backed up that version without duplicates (well call that the clean copy).

2) I have tried verifying the integrity of the bookmarks database through the troubleshooter. Each time the problem starts happening again after a few minutes. - I have done this on the current bookmarks - I have done this after I have deleted all bookmarks right before restoring, then again right after I restored the clean copy. - I have deleted all bookmarks, closed firefox, deleted the places file, then restored the clean copy.

3) I have uninstalled and reinstalled firefox - I have done this then and restored the clean copy

4) I have created a new sync account and tried that, but that did not work either

When in safe mode, the bookmarks do not duplicate. But outside of safe mode they duplicate exponentially. I don't know what else to try.

To correct a problem in MS Word, Microsoft Support created a new Windows 10 profile on my laptop and reinstalled MS Office. Firefox is still on my laptop in the new profile, but its appearance is changed. It has lost all the profile data from the old Win 10 profile. I have looked at the articles under "Manage preferences and add-ons" but I don't think they solve my issue because I don't have a backup of my Firefox profile. Or, if I still do, I don't know how to find it on the old Windows profile, which is still on my laptop.

I had a lot of bookmarks, add-ons and preferences that I would like to retrieve for my browser. Is that possible?

I recently had to replace my laptop. The new one runs Max 10.12.6 Sierra.

I installed Firefox made it the default browser and moved the shortcut to the dock. Several times it has removed the icon and replaced it with a question mark, which will not open Firefox when clicked, even though the question mark says that it's Firefox. I can still run Firefox by double clicking the icon in the Applications folder. It then goes through the 'verifying Firefox' step again, and reminds me that 'Firefox is an application downloaded from the internet.' and asks if I really want to open it.

Any clues about what's going on?

anyone know why the bookmark bar is permanently shown in 65.0.1 ? in the attached picture, circled in yellow. that space is always present in this particular version. prior to that it is not.

Hi everyone,

A few months ago I had this question:

https://support.mozilla.org/en-US/questions/1217430

I had fixed this problem with the solution provided in the answer of that question back then. Unfortunately, after the firefox's 65 update has been installed, this fix with userChrome.css doesn't work anymore. Is there a way to fix this in firefox 65 for linux ?

Every time i click on a dropbox link that opens in Firefox for the last few days, the attached happens.... at least 10 windows. It doesn't happen if i use another browser

thanks in advance...

I

I've been using the website duolingo for month and have always accessed it by a Firebox bookmark. For some odd reason, when trying to access it today, the web url appeared in the browser menu bar, yet the page did not open. I tried to access the site using Safari and the site opened. My browser of preference is Firefox. What should I do to resolve this mystery of inaccessibility? To the best of my knowledge I did not make any preference settings changes in Firefox and I even tried resetting Firefox which also did not work.

There is no download Icon. Tried 'Customize' to restore defaults (worked before). The icon was inactive. Deleted Fire Fox twice and re-installed; still cannot Restore Defaults! Tried Fire Fox in Safe mode - no success. Using Win10 Pro 64 bit on a laptop.

Since updating to Firefox 65.0.1 on my Mac, all my bookmarks have gone, and the 'Import and backup' star icon has gone too, so I can't restore them. I have spent hours trying to solve the problem, but I can't. I also have a Windows computer (which fortunately is synced with the Mac) so I have been able to copy the HTML file to a memory stick, but since the Import and Backup star icon is gone from the Mac, I don't know what else to do. Same problem with using Mac's bookmarkbackups file. I'm going nuts, it now seems tht every time I update Firefox a new set of problems occur! Please help, and thank you in advance.

Somehow a coupon club app search is in front of Foxfire (first tab). I can click to bring up a second tab and click on the coupon club app x and close it out but need to get rid of it. How do I do it?

The bug seems to appear out of nowhere. A couple of days ago firefox started hanging at sudden moments. Now I've come across this: I open a .mp4/YouTube/other video, it starts playing nicely. But then, after I press a full-screen button (or the "F" key) , firefox hangs, which means: video player controls seem inanimate (the video continues playing non full-screen though), browser tabs act like they're a static picture (but if I press CTRL + T many times and then close it with a keybinding, it shows the message askingi if i'm sure I want to close my N tabs). All the logs I'm conscious about are here: https://hastebin.com/sogaheviju.sql

So... I've had a few minor issues with Firefox in the past, but this is by far the most bizarre, and as of yet the only one that's completely broken it. The best way I could describe it is... the tabs bar, where all the open tabs in any given window are located, is usually located ABOVE the search bar, right? Well, the search bar decided to rebel and go to the very top of any windows I have open, effectively merging with the tabs bar, completely breaking the UI and rendering the browser more or less useless. I can almost fix it by just clicking & holding on any open tabs and fidgeting around a bit, but it goes straight back to its usual broken state as soon as I click back into the tab.

FWIW, this only happened once my PC restarted to automatically update Windows at like 2:30 AM or whatever time I set it to, so as far as I can tell I had no direct hand in causing this. Also, as you could probably gather by my previous sentence, I'm using Windows 10, if that matters. Feel free to inquire about anything else, since while I don't mind using Chrome for a bit, I would like this problem to be fixed ASAP since I do prefer Firefox. I've searched around a bit and haven't found anyone else with this exact same issue, so I don't know if it was caused by a Firefox update or what. Also, I would just LOVE to include some screenshots to better explain the problem, but frankly this stupid little upload image button is being real useless right now. The screenshot thing within Firefox apparently doesn't allow you to capture the search bar or open tabs, and when I try to upload a screenshot using a different program, it just endlessly says "uploading image." It's just a friggin' .png file, why are you having so much trouble uploading it?! Oh well, I guess today just isn't my day. Regardless, hopefully my explanation of the issue is enough for you to understand what's happening.

When I try to login to eBay, the black LastPass icon with a number is displayed in the login fields, but when I mouse over it the number disappears and the login info is not filled in. If I go to "Show Matching Sites" in LastPass and select eBay and click "AutoFill", nothing happens. No problem with eBay on Chrome. Also just now when I tried to login to Mozilla Support, the black icon did not show and I had to enter my login manually even though it is in LastPass. Seems like every time Firefox is updated something else breaks.

My system is PC Windows 10. Some webpages / articles may contain numerous pages, anywhere from 2 to 200. The information I wish to print is often contained in only 1 or 2 or 3 of those numerous pages. When I click PRINT, and then click PRINT a second time the PRINT dialog box opens. In this dialog box there is a section for PRINT RANGE. One of the options under PRINT RANGE is "Selection". However, Selection is always greyed out and cannot be used or chosen. There appears to be an old string of questions & responses to this same problem, but that string appears to no longer be a solution. Can you advise if there is a new or current fix as to how I can turn on / activate the Selection option in PRINT RANGE? Thank you.

For instance, if you go here (https://en.wikipedia.org/w/index.php?title=User:Ylevental/sandbox&action=edit) and click on the textbox, you will see that neurodiversity isn't recognized as a word. It is defined by the Oxford dictionaries (https://en.oxforddictionaries.com/definition/neurodiversity)

For instance, on this question ( https://support.mozilla.org/en-US/questions/1252888 ), I have no idea how to edit the tags. I have been searching everywhere and can't find how to edit them.

I am using FireFox v65.0.1 with the latest macOS Mojave. When I go to some websites, I get a message that my browser is outdated. If I go to whatismybrowser.com, I get the message that I am using Opera version 38. Why is my FireFox browser being misidentified.