Firefox supportforum

I have not updated firefox in a while, but recently got an error on netflix that my browser was no longer compatible and to update

So I updated to the latest version of firefox - 122.01 (64-bit) but now I have a new problem. I cannot watch anything on netflix or hulu (though I can on max for some reason).

Each time I try to play anything on netflix I get a white screen on firefox and it automatically takes me back to the sign in page of netflix. Each time I try to play anything on hulu it plays BUT I cannot see the video. I can hear it but the actual video isn't shown, the controls are there but I can only see the the menu/other things to watch of hulu (picture attached) though I can't actually click on any of the other shows

I do not have this problem on chrome but firefox is my main browser, can i get any assitance Things I have already tried: I completely cleared my history & cache after signing out of everything (did this twice). Turned off computer, signed back in but still have this issue

I have the same problem https://support.mozilla.org/en-US/questions/1421734 it's not a pdf. If I want to print a shipping label from eBay using Firefox nothing happens if I try to make it bigger. I can make it smaller but it is too small to begin with. If I use Brave or Edge (using the same printer) it works I can adjust it and make it bigger up to 200 %. I have already reset the printer options in Firefox and tried when disabling all add-ons.

I run the latest Firefox (v122.0.1) on Windows 11.

Since last week, FF takes 14 minutes to start the first time after a boot. :-( Usually FF starts in ~3 seconds.

I reboot the laptop. I wait a minute. I start FF. Nothing happens for 14 minutes. Finally the browser window suddenly appear and everything is working normally. I exit FF (no remaining firefox.exe processes are running). I start FF again. Now it starts immediately as usual. :-) But: I reboot and start FF. Again, it takes 14 minutes to start. This is reproduceable every time.

I haven't tried to *solve* this by refreshing FF or simillar. Right now I'm more interested in debugging this and finding out what is wrong.

I found https://profiler.firefox.com/docs/#/./guide-startup-shutdown which states how to automatically start the profiler at startup.

12:40 I boot the computer, login and wait a minute. 12:43 I start CMD.EXE and run:

 cd c:\Program Files\Mozilla Firefox
 set MOZ_PROFILER_STARTUP=1
 set MOZ_PROFILER_STARTUP_ENTRIES=20000000
 set MOZ_PROFILER_STARTUP_INTERVAL=100

12:44 I run:

 firefox.exe

No GUI appear. (it won't appear until 14 minutes later) I open the Task Manager and see one (1) firefox.exe process, taking 0% cpu. (pid 17668) 12:48 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:50 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:52 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:54 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:56 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:58 The browser GUI finally appear. Everything is now normal. It is showing one (1) tab with my start-page (google) just as it should. (my Task Manager now show 12 FF processes running, with various options) 12:59 I click the icon to stop the profiling.

I open the profile. [Profile Info] says:

 Recording started: Sat 17 Feb 2024 12:58
 Recording length: 1m12s 

So my profiling data don't show what happens between 12:44 to 12:58 :-(

Just for the sake of it, I'm attaching a pic of the first 10 seconds of the profile (at 12:58).

PS: Between 12:44 and 12:58 no FF window exists at all. Alt+Tab show no FF and in Task Manager I can't do any "Window" management, it is greyed out. I.e. no FF window exists for this process.

Question 1) What should I do to debug what happens between 12:44 and 12:58?

Question 2) How can it be that it takes 14 minutes to start FF from scratch (boot) while it starts quickly (~3 seconds) if it has been started once? I mean, all firefox.exe processes are gone when I exit FF, so starting FF again should be like starting from scratch, but apparently something is different.

Question 3) Is it normal that a FF, with only one tab (https://google.com/), run 12 processes in Task Manager?

I love pocket but it is infuriating. I do something and a pocket page suddenly comes up with like 10 pictures and click links to articles. (And I don't know what I did to get this pocket page to come up. It happens when I do something online and I can't replicate it! It's always by accident. I google pocket and login but ti's not the same page with the same articles.) I see several articles I would like to read. I click on one and at least I can usually read that one, but then I go back and can't find the other articles I wanted to read and I cant get back to the same page displaying the articles. Now there are different articles! Today I clicked on one I wanted to read, was told to log in, which I did, then it took me to a pocket page which didn't have the article i wanted, and I cant find it. I also wanted to read another article and can't go back to find it either. This is infuriating! Can anyone help? And I doin't even know how to get back here to find your answer unless it goes to my email chaplaindon2000@gmail.com help!

I just installed FireFox but keep getting Chrome browser. How do I set FireFox as my default browser? My bookmark tab icons keep changing - how to change them back permanently ?

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I decided to have a hot key combination to enter in order to obtain my desired options. For example, I want to allow new windows to open normally, I want to choose where files are saved, and I want to turn off Firefox's recommendations. The underlined hotkeys are, respectively, ALT+W, ALT+A, and ALT+R ALT+F. So rather than a bunch of scrolling and clicking, I could just type ALT+WARF, and get the options I want quickly.

However, pressing the hotkeys while in the settings does not seem to do anything. In particular, pressing ALT+WARF only succeeds in pressing the ALT+F, which opens the File menu. Pressing these keys without an ALT key sends them automatically to the search bar -- which is also not what I want. Pressing ALT+SHIFT focuses in on the checkbox -- but does not press it. For example, ALT+SHIFT+W focuses on the checkbox, but I still have to click SPACE after it to press it.

Is this a bug? If not, how can I make the underlined keys press the respective checkboxes?

When the system theme (light/dark) is switched globally, Firefox recognizes this and also switches its theme automatically (if configured appropriately). This should also retheme addons opened in the sidebar (Tab Stash or Sidebery for instance), and it does so under certain conditions, namely if either a) no sidebar was opened when starting Firefox and the addon sidebar window is opened directly, or b) the sidebar was opened with start of Firefox. Unfortunately, no retheming of the addon window occurs when some other Firefox sidebar (such as bookmarks or history) was opened after Firefox start and before system theme switch. In that case, the addon window (which is opened as the system theme is switched) does not retheme. This can be mitigated by either restarting Firefox or by opening a Firefox sidebar such as bookmarks or history, and switching back to the addon window.

So to reproduce this behaviour:

1. Open Firefox and some sidebar addon directly (such as Tab Stash in my case, with Ctrl-Alt-S)
2. Switch system theme globally (I do this with Night Theme Switcher in GNOME)
3. Observe that Firefox correctly redraws the addon window
4. Open bookmarks (Ctrl-B) or history (Ctrl-H)
5. Reopen the addon window
6. Switch system theme globally again
7. Observe that Firefox does not correctly redraw the addon window
8. Open bookmarks (Ctrl-B) or history (Ctrl-H) again
9. Reopen the addon window
10. Observe that Firefox redrew the addon window

This has already been reported to the addon developer, who stated that it might be a bug in Firefox, since his addon only tells Firefox which colors to use in which mode.

System details:

• OS Version: Linux 6.7.4-arch1-1
• Browser Version: Firefox 122.0.1
• Desktop environment: GNOME

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

Hi,

What is the area above toolbox called (Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help) and how do I change color on just that?

Thank You, Leslie

Up until recently, when watching youtube tv, the mouse cursor would disappear on my screen. But now, no matter what I do, I can't get the cursor to disappear. I have contacted apple, I have clean the cashe, I've done a restart, update my computer, update my browser, power clean, nothing works. This issue only occurs while using youtube tv. It does not happen using youtube.

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Google Sheets and Microsoft Excel Online, it just deletes the cell, or a selection of multiple cells. --Interestingly on Google Docs it doesn't delete but just move the cursor to the first character when a string is selected.

 It happens only once per mouse click, or focus change

What I expect: Shift, Control or any mod key should not delete content or move a cursor

Thanks!

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

Seit einiger Zeit wird bei Firefox eine Übersetzungssoftware verwendet, die leider (noch) völlig unbrauchbar ist. Möglicherweise KI-gestützt, aber noch nicht fertig. Folgendes Beispiel aus der Webseite von Bitdefender zeigt, was ich meine:

Richtig übersetzt bei Google:

• Glückwunsch! Sie schützen so viele Geräte, wie mit Ihrem Abonnement möglich.

Gleicher Text bei Firefox übersetzt ohne Sinn und Verstand:

• Glückwunsch! Sieten so viele Geräte, mit Ihrem mit Abonnement- und Abo-send- und Ab- und Ab- und Ab'

Die gleiche Art der Fehl"übersetzung" hat bei etwas komplizierteren Konfigurationsanweisungen natürlich unangenehme Folgen. Solche Fehler sollten doch eigentlich vor der Umstellung einer früher ja wesentlich besseren Software zu der neuen Variante bemerkt werden.

Mit viele Grüßen Jürgen Frikell

Currently, there appears to be only one option to tell Firefox to open a given site in a specific container; that is, from the URL bar, to the right.

Would it make sense to have this configuration option presented in "edit bookmark" and/or in a right-click pulldown menu "Always open in this container"?

I am not computer savvy as a warning. I have Firefox as my browser. I am having trouble because my email Yahoo and other situations are not working right because they say, " 'Java Script' is not enabled." I did not even know what Java Script was. How do I enable Java Script or what is a substitute that Firefox recommends that will work like Java Script? Thank you

As the title says, after a certain update(I'm not sure which, probably within the last few months or so), firefox on my machine starts crashing randomly. Some crash reports:

https://crash-stats.mozilla.org/report/index/bp-3c8ccdac-bf09-41af-a459-a5e0c0240204 https://crash-stats.mozilla.org/report/index/bp-a5d887f3-3d75-4e09-a4af-823a20240204 https://crash-stats.mozilla.org/report/index/bp-1cb416ff-e338-445c-9ff3-016f30240204 https://crash-stats.mozilla.org/report/index/bp-3da43a7e-5952-4715-83cf-512aa0240204 https://crash-stats.mozilla.org/report/index/bp-c6778172-5281-482b-b815-ebf840240204 https://crash-stats.mozilla.org/report/index/bp-54dd6c03-a99c-4a08-8a7c-4c80d0240204

I'm using Fedora 38 workstation, GNOME as the desktop environment, and Mutter as the wm.