Firefox supportforum

Acting on advice provided by the Computer Active magazine I have installed uBlock Origin in order to block adverts. I was advised to stop using Adblock Plus. Adblock plus had an icon which I could click to see if it was working. uBlock Origin doesn't seem to have any visible icon. The add ons manager indicates that uBlock Origin is the only enabled extension, but is it doing any advert blocking? Shouldn't there be a clickable icon?

I usually do the copy and past from other pages to share with WhatsApp, but since yesterday I was unable to paste the links or any articles into WhatsApp Web

Any issues with FireFox with WhatsApp web or sonthing else

Firefox unexpectedly closed on me and when I opened it up again it did not immediately give me the option to restore closed tabs. So I went to the menu to click on restore closed tabs there but the option was not provided to click on. How do I restore tabs under this scenario? Thanks.

Firefox for linux ubuntu is what I'm using on my laptop. I installed browsec VPN and it does not launch. I've used this before linux mint and I did not have any problems.

Firefox 116.0.2 64bit on Windows 11 Pro 22621.2134

I noticed today that a video hosted on the website Reddit has subtitles on it. When I view the video in other browsers it does not have subtitles. Why are subtitles being generated in Firefox for this video? Is there a way I can disable these subtitles? While often useful, the subtitles in this case just get in the way.

If URLs are allowed one example is here: https://v.redd.it/z7tekckuy9hb1

Thanks.

There is no "Check for Updates in Settings > Updates, nor is there "Allow Firefox to"

So I cannot change any Update settings. ATM Firefox (now version 116) updates automatically and some tabs (youtube) stop working without any indication why. I would like to disable automatic updates but I can't. (AFAIK)

Why?

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages.

It's not a specific site that is having an issue and it seems completely random. The best I can say is that if I just do websearches from the default Duckduckgo engine or if I use !g to search google through it, eventually i'll hit the hiccup.

What seems to happen is that i'll try to go to the website/perform a search and then it will just load a blank white page and hang there. None of the browsing function buttons will be available (so can't click refresh) but if I highlight the address bar and hit enter again, it will suddenly load without issue.

Last October my sessions were gone after a Firefox Update. I asked for help here: https://support.mozilla.org/sv/questions/1394685 and eventually got kind help from @cor-el (that unfortunately wasn't skilled enough to understand) and from @RayGibson57. But by then, my life was in a flurry and I didn't have time to try the advice. And so, after a while I had, with some effort, gathered many of the old tabs back again, and built up new sessions.

This Monday I was trying to internet while having high fever (something people should never do :o ). I left three blank windows open when I shut down the computer, and next morning those three were the only ones Firefox wanted to remember.

(I still find this change frustrating, bordering on infuriating: what happened to "Choose how many old sessions you want Firefox to remember", I think the maximum was ten?)

Now the fevers left and I went to those answers to try. That Q/A was archived though, so I'm starting again here, from as far as I got following King Rays instructions. They were:

1. Open the application menu (3 horizontal lines) next to the address bar.
2. Click on Help -> More troubleshooting information.
3. With that page open, find Profile Folder and click on Open Folder. That's how you get to the folder with backup files in it.
4. Set computer up to see all the extensions & system files. By default, the extensions don't show up (.jsonlz4 is an extension).
5. I found an older file in that sessionstore-backups folder and copied it one level back to the main profile folder.
6. Renamed the sessionstore.jsonlz4 to sessionstore.jsonlz4.old and the file I copied, I renamed to sessionstore.jsonlz4.
7. Opened Firefox and that missing window was in the history so I could open it.
8. Don't make any typos here, because Firefox won't find the files it needs to open.

I got as far as finding the Profile folder and the sessionstore-backups folder.

But I cant find any jsonlz4 file called "sessionstore". Only a "sessionsCheckpoints" and that one is a json file, and the date modified is today.

See screenshots please!

Can anyone talk me trough this like Im a grandmother from Sweden with extremely limited coding & tech skills (which is what I am)?

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspaper and photos on the Eddie Bauer website no longer load. If I turn adblocker off, the website loads correctly. These sites, and others, have worked fine for years. How can I fix this without turning adblocker off?

Until recently, this extension had worked well on YouTube, where downloading videos has usually worked for years without an issue.

However over the past month or so, when using the Linux system, it's become impossible to download any video from YouTube, without an error popping up after a couple of seconds.This occurs whatever choice of aspect for a video is available, be it in mp4 or mkv format. I should emphasize that this issue only seems to occur on YouTube. Other unrelated sites that host video-sharing still work with Linux.

In Windows 10, Video DownloadHelper with YouTube still seems to be working as normal. So any ideas why I can no longer use this extension with Linux and YouTube?

Regards,

I've always been able to copy & paste text from other places to Whatsapp Web in Firefox Desktop computer before. But starting today, it's not working. It only works when I copy & paste text from Whatsapp Web inside but not from other software like MS office or Slack. It's very frustrating! I wonder if it has something to do with the newest Firefox update. Please fix asap!

This just started happening today When I try to sign in to my comcast email account from my desktop shortcut I get Peer's Certification has been revoked Error Code sec_error_revoked_certificate if I go to my bookmarks I can sign on????? My wife has a seperate sign in on windows 10 and the same thing is now happening to her, never happened before today

Hi,

I have come across an issue where the Enhanced Tracking Protection (ETP) feature has stopped working on every single website I visit.

Every website I visit, the ETP icon is greyed out and not detecting any trackers.

For instance, when visiting the independent website, the ETP icon usually glows blue to indicate there are trackers. However, now, it is just greyed out, which is incorrect.

So far, I have done the following troubleshooting steps to fix the issue, but I have had no success:

• Uninstalled and reinstalled Firefox
• Signed out and signed back in
• Disabled and removed all extensions
• Cleared cookies, cache, history, site settings, etc.
• Opened Firefox in Troubleshoot Mode (with extensions disabled)
• Deleted my profile/files and created a new one

I have also checked this article: https://support.mozilla.org/en-US/questions/1327504

Can someone please help me with this, as I have no idea what else to do to fix this issue?

I started Firefox from scratch with a new profile, and the ETP worked for a short period, but when I closed and restarted Firefox, it just stopped working on every single site - this keeps persisting.

Any help would be appreciated!

How can I recover the history that has been deleted from firefox? Already there is an article from 2020 which says to find index.dat file but there is no .dat file that i can find. I am looking for the file in the following location: AppData\Local\Mozilla\Firefox\Profiles\83ctti6r.default-release\cache2 and that location is the only one with a file named index but it is without .dat extension. If that is supposed to be the file that I am to use then which .dat file reader do I use to open it and recover the history.

After installing Firefox 116.0.1, I find that while browsing websites I must disable AdBlocker Ultimate to view products on some sites. This was not a problem in previous versions. Oh, I just tried doing a search using DuckDuckGo and results were not displayed unless AdBlocker Ultimate was disabled. Other than allowing all ads on all web pages, what can I do to correct this problem? Thank you.

Firefox with only this tab I am submitting this to, NO extensions as it is a brand new OS/machine, memory over half gig, in firefox task manager, GPU is over 300mb. This makes the browser literally unusable, tried resetting, renaming the profile file, logged in with my account, turned off hardware acceleration, rebooted the machine, nothing works...

I just bought a new laptop, and I can't figure out how to import my old bookmarks. I have them in an html file, but the import data option displays only the choice of importing from Edge (a horrible browser), not from file.

I can't even swear that I am seeing bookmarks. The bookmarks line at top is showing only the most recent (very old) searchs in Edge I also am not seeing the option to clear history on exit. What's wrong, and what can I do?

I have installed Firefox on my new computer but some bookmarks did not transfer from my old computer. This includes those bookmarks shich displayed on my old computer only when I clicked on "search bookmarks." When I click "search bookmarks" on the new computer, it only displays bookmarks I have visited on the new computer. New computer is running Windows 11. How do I transfer these bookmarks to my new computer? Thank you.

Bank has changed access requirements to require geo-location when logging into account. Under Firefox settings, I found the geo-location settings screen; however, have not found how to add my bank's website for the purposes of allowing access to my geo-location when accessing their online banking services.

The only options listed were to delete 2 listed websites with geo-location access.

There is no add button to allow geo-location access when logging into my bank account?

Thanks for your assistance.

Regards,

Ed Terry