Firefox supportforum

I have dealt with this for years. I have "reset" Firefox numerous times, I have uninstalled Adobe Flash and reinstalled version 16.0.0.235. After I uninstalled and updated it ran for a while but I am back to the "Flash is busy" message. The only way I can go on is to stop the plug in, or disable it, but of course then I have no video. I installed "Videowithoutflash" (I think that was the name of it listed with Firefox extension and highly reviewed, and it all ran fine for about a day. But then the next day no videos would play unless I enabled flash, and then it soon starts crashing again. This is a problem for years now. I have been through many forums trying to find an answer, nothing works, or if it does not for long. Is there not some way to get rid of Adobe Flash and play videos? Are there any browsers that don't use flash for viewing videos? Help! Thanks in advance Bill

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and

Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio

At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

Constant tab crashing.

Turning off Multi processing but then crashed whole Firefox. Updated graphics, Reset firefox, re-installed Firefox but still crashing.

Tab crashing is not giving any crash reports.

I am on Linux, the kernel version is 3.10.0-663.el7.x86_64 (Red Hat 7.4 beta). I am working through ThinLinc version 4.8.0, Build 5456. When I start Firefox I get a tab indicating a crash. When I am logged directly on the machine, not through ThinLinc, it work fine. I copy the error message I get in my shell from the crash:

[root@cad1 ~]# [Parent 17786] WARNING: pipe error (7): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (50): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (48): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (46): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (47): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0085,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv

[Parent 17786] WARNING: pipe error (53): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (60): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (58): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (56): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (57): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0085,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv

[Parent 17786] WARNING: pipe error (64): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (74): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (72): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322 [Parent 17786] WARNING: pipe error (70): Connection reset by peer: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 322

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x46001C,name=PContent::Msg_PreferenceUpdate) Channel error: cannot send/recv

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x46001C,name=PContent::Msg_PreferenceUpdate) Channel error: cannot send/recv

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x46001C,name=PContent::Msg_PreferenceUpdate) Channel error: cannot send/recv

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x46001C,name=PContent::Msg_PreferenceUpdate) Channel error: cannot send/recv

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x46001C,name=PContent::Msg_PreferenceUpdate) Channel error: cannot send/recv

1. 1. 1. !!! [Parent][RunMessage] Error: Channel error: cannot send/recv

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0074,name=PBrowser::Msg_SynthMouseMoveEvent) Channel error: cannot send/recv

[Parent 17786] WARNING: FileDescriptorSet destroyed with unconsumed descriptors: file /builddir/build/BUILD/firefox-52.2.0/firefox-52.2.0esr/ipc/chromium/src/chrome/common/file_descriptor_set_posix.cc, line 22

1. 1. 1. !!! [Parent][MessageChannel] Error: (msgtype=0x2C0085,name=PBrowser::Msg_Destroy) Channel error: cannot send/recv

Firefox has begun opening very [very!] slowly, as well as crashing and freezing during use. This is happening on all of my three machines, two running Win 7 and one Win 8. I have tried refreshing and disabling hardware acceleration, but to no avail. Now it seems to freeze on opening and takes a minute or two even to become responsive, if at all. When I look at Task Manager during a freeze I see the Firefox process is using 35-50% of memory [i have 8GB, 12GB and 16GB] and up to 50% of processsor resources. All has been fine until the last couple of weeks. As an adjunct, in the last month I have noticed an almost permanent error message on the status bar - "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action."

have tried all the fixes this system could throw at me, honestly had tried 98% of them myself already, more then once. anyways my issue is this sites like CNN.com, IGN.com, mozilla.org (and some but not all related sites) will either hang and load very slowly or not at all. This issue just started out of the blue a couple days ago. i did not load any new software or patch anything as far as i know (can't speak for auto-updates) I do not have this issue in IE at all. Things i have tried to fix the situation:

1. Ran malware-bytes, spy-bot, norton anti-virus (also disabled all them to ensure no cofilicts there either)to find mal-ware or virus....nothing found

2. uninstalled firefirefox also deleted firefox folders in C:/users/(username)/appdata/local and roaming as well as from my C:/program files (x86)..I then reinstalled Firefox

3. Disabled hardware accleration and also tried it on.

4. Ran in safe mode

5. ran CCleaner

6. changed my firefox profile

7. reset firefox

8. did a system restore

9. did a registry fix check and repair

I might be forgetting a few but as i said i read ever bit this trouble shooting program threw at me and tried it. I am totally at a loss as i can usualy clear things like this up myself. I would really like to get this working and short of the very unappealing, possibly ineffectual re-installing windows, i am out of ideas.

Since Update to 42 it keeps crashing 5-10 times a day.

Seems like the same mentioned here: https://discussions.apple.com/thread/7269348

Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know.

At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup.

Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly.

What else is there to do?

Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

Hello everyone.

I'm trying this again. Firefox crashed when I was logged in so I'm doing this in Chromiun now. I'm running Ubuntu 14.04 LTS 64 bit. Firefox is 56.0 64 bit. About one week ago, I received a notice about an Ubuntu update so I installed the update as always. After the update, on certain websites, they start to load then Firefox crashes. I was on this site eailer and typing this when I opened another tab to see what plugins were installed and it crashed. I was using Adblock, Noscripts and other plug-ins. I disabled each one, one at a time, and it still crashed. I then did a refresh on Firefox to have only the minimum orginal plug-ins installed. It still crashes. I then totally removed Firefox and deleted the /.mozilla directory and reinstalled. No change.

Now, The default plugins are: OpenH264 Video Codec provided by Cisco Systems, Inc & Shockwave Flash

    The default Extensions are: Safe Browsing Version 4 (temporary add-in) & Ubuntu Modifications Legacy

If I disable them each by hand, Firefox will still crash. If I disable them by restarting in safe mode, Firefox will work as normal. Here are at least two sites that won't load:

https://www.dxengineering.com/ http://www.earthcam.com/usa/michigan/grandhaven/lakemichigan/?cam=lakemichigan

Hope this helps. Many thanks all. Mike

Apparently, crashing YouTube is no longer compatible with Windows 8. Today I had to restart my computer five times because YouTube freezing and crashing managed to break my entire desktop. This only happens with Firefox. Also, YouTube is much slower to load on Firefox, which will most likely make Windows 8 crash more often.

Hello everyone

I think that recently I had to update Flash version and it was all okay even after the update. But yesterday videos on YouTube all of a sudden stopped displaying. Just like that, in the morning they were okay and then around of noon, all of sudden blank. Didn't install anything new or something.. now I only get White screen with no any border, just an empty spot where the video should be. Beside that, any other flash content [i.e. videos on Facebook, vimeo are not displaying as well]. All I get on YouTube is constant "loading" indicator beside the cursor which keeps blipping.

Now the strange thing is first - I have no problems with this on other browsers like i.e. Google Chrome, and second.. IF I uninstall Flash from my PC, I can watch YouTube videos on Mozilla although the max resolution is 720p.. and vimeo/facebook videos will still not work. How da heck is that even possible? O.o

I've tried a lot of different things and nothing helped.. here are some of the them [I hope I won't forget something]

- Uninstalling Mozilla/Flash then installing them again - Uninstalling Flash, then letting Mozilla suggest me to add it - Disabling/Deleting all of my extensions - Turning off that hardware acceleration thingy - Deleting cookies from YouTube then adding them to exceptions - Clearing out whole history/cache or whatever - Right clicking on the "empty space" where video should be.. to see if any options will pop-up [Of course they don't, there is no video to start with] - Scanning for viruses [Nothing]

Can anyone please help me? Any suggestion, what can I do?

This started the other day, but i opened it in safe mode and it worked okay. I closed it, and it won't open again. Computer restart, nothing Refresh firefox, nothing Uninstall and reinstall, nothing It won't open at all, and I've incedentally sent about twenty crash reports in the past five minutes. I can't even get it to open to show me if I'm really late on updates. I have always preferred Firefox to all other browsers, but for now, I resign myself to chrome, until someone can give me a solution.

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

About 1 week ago, Firefox started to randomly and suddenly shut down. It typically happens once, max twice a day and when it happens, it closes all open tabs without giving any warning and without showing any error or crash report. The shut down is triggered by a click, typically a click to open a link, or open a new tab - that is, it does not shut down by itself. Firefox does not reopen by itself, you must reopen it. When it reopens, it goes back to the latest situation prior to the shut down event, ie, it reopens all closed tabs and the closed web links - as if it were a crash. I did not find any particular pattern (ie, websites, time of the day, open apps, amount of time online, etc) - it appears rather random. No other issues reported - slow system, unwanted downloads, opening unwanted links, etc

EVENTS HAPPENED RECENTLY THAT MAY BE RELATED 1. My AV Provider (Bitdefender) sent me a message saying that it is about to stop supporting my OS (Win XP) 2. Yesterday another one of my AV shields (Malwarebytes Antiexploit) reported that an exploit code was blocked in Firefox, but without giving more details 3. Yesterday morning my PC asked me to log in by clicking on my user name. The thing is, I have never activated this option, as the PC is set to go directly onto the desktop, without asking to click on usernames, or typing passwords. After yesterday, it did not do it again.

WHAT I HAVE DONE - Run a full scan with Malwarebytes Antimalware - no issues found - Checked if all the installed plugins were up to date - no issues found - Opened Firefox in safe-mode - currently checking if the issue persists - Checked the Firefox crash log - no crash reported

OVERVIEW OF MY SYSTEM AND APPS - OS: Win XP SP3 32 Bit. Updates are still coming, mostly for MS Apps (Excel, Word, etc) - Browser: Firefox 52.3.0 32 Bit - AV running in the backgound: Bitdefender Free 1.0.21.1109 updated today; Malwarebytes Anti-Exploit Beta 1.10.1.24 updated - AV on-demand: Malwarebytes Anti-Malware Free 2.2.1.1043 updated - Plugins: as per list below

I initially suspected an exploit/ malware, but did not find an evidence as of now. Course of action suggested? Thanks.

Hi, I have a Mac 10.11.6 and for whatever reason I cannot get Firefox to open. I received a message at the bottom of my browser during the last use saying something to the effect of click restore/restart to improve speed. I did this and now Firefox will not open. I get a Mozilla crash reporter screen even when I try launching it in safe mode. I tried the refresh option (by holding shift + option on startup) and still get the crash report screen. I reinstalled it multiple times, tried deleting it and doing a clean install, deleted my profile and created a new one, and even deleted my anti virus program. Nothing seems to be working and I am very eager to get my preferred browser working again.

Thanks very much for your insight!

Finally Flash started working .............partly.

Using Windows 8.1 Firefox 36.0.4

I say "Partly" because the Pages I use I have to refresh the page 3-7 before it catches and Flash decides to work.

So I did some working to see what and had my Windows Task Manager up and wondering why processes shuffled around when I reloaded page where flash crashed and failed to load as soon as page came up.

So i Noticed in the Task manager too a Windows Problem Reporting popped up when Flash Crashed (didn't load) So I said there must be a file of why it crashed. So I went to Start>Computer (Right Clicked) Manage > Opened Computer Management on left side clicked Event Viewer

I hope these screen captures can help to see why Flash is crashing.

I also made a Dump file plug-in container of and it is pretty Big 203,170 MB after i got flash to work by refreshing the page several times.

So I have tried almost everything that is available on internet on this issue of crashes. Some times plugin container error use to come as well but I disabled it. Most recent 5 reports are as follows, your help will be greatly appreciated.

bp-e9056181-3eb8-4ba4-921c-138412150411 bp-ba94f650-7d05-4f98-a7b4-7586e2150411 bp-8701831d-adef-4f26-b42d-2067d2150410 bp-60c5822e-d8e0-4d37-8931-f40412150406 bp-22c5d771-f0dc-4635-af6c-bada72150328

My firefox 40.0.2 keeps crashing and its becoming very annoying. Bellow is the most recent crash reports. Thank you for your help with this.

bp-2c8eaa1b-48c8-4a82-82c5-d09cb2150820 8/20/2015 10:04 AM bp-6cb5ba20-5f60-4111-bbde-bf8412150819 8/19/2015 7:12 PM bp-ac4fb1d5-ef77-49ac-8f72-24f3a2150819 8/19/2015 3:17 PM bp-4aa89048-287c-45de-b9f5-1fdaf2150811 8/11/2015 12:02 PM bp-34e34e41-f9d6-4660-8737-3c4cc2150808 8/8/2015 7:47 AM bp-3466185f-6cee-4c47-b698-513f22150807 8/7/2015 10:11 AM bp-dcaccbda-6672-4269-b9ee-45d822150807 8/7/2015 9:18 AM bp-834a3e34-0f11-4ae3-aaca-2b5392150807 8/6/2015 9:54 PM bp-ed0488e3-8c6f-4f36-a2f7-3381c2150726 7/26/2015 1:44 PM bp-667f6025-1a26-40d3-b2f3-641a82150726 7/26/2015 11:45 AM bp-c59b27ee-9649-4eed-9e70-e350d215072

Crash report created Today, ‎January ‎24, ‎2016, 6:30PM MST

Version=1 EventType=AppHangB1 EventTime=130981590355309000 ReportType=3 Consent=1 UploadTime=130981590384859000 ReportIdentifier=3abd1e78-c303-11e5-8640-002511a141b1 IntegratorReportIdentifier=3abd1e79-c303-11e5-8640-002511a141b1 WOW64=1 Response.BucketId=141248824 Response.BucketTable=30 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=43.0.4.5848 Sig[2].Name=Application Timestamp Sig[2].Value=568c7b1d Sig[3].Name=Hang Signature Sig[3].Value=b4ee Sig[4].Name=Hang Type Sig[4].Value=0 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=277e DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=277e19c30fbd5f6bb531ec9e027c37c3 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=b4ee DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=b4ee5de6a2322745523997a782b35692 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=277e DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=277e19c30fbd5f6bb531ec9e027c37c3 UI[3]=Firefox is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Program Files (x86)\Norton AntiVirus\NortonData\22.5.2.15\Definitions\IPSDefs\20160122.001\IPSEng32.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Program Files (x86)\Mozilla Firefox\mozglue.dll LoadedModule[12]=C:\Windows\system32\VERSION.dll LoadedModule[13]=C:\Program Files (x86)\Mozilla Firefox\MSVCR120.dll LoadedModule[14]=C:\Program Files (x86)\Mozilla Firefox\MSVCP120.dll LoadedModule[15]=C:\Program Files (x86)\Mozilla Firefox\nss3.dll LoadedModule[16]=C:\Windows\system32\WINMM.dll LoadedModule[17]=C:\Windows\syswow64\USER32.dll LoadedModule[18]=C:\Windows\syswow64\GDI32.dll LoadedModule[19]=C:\Windows\syswow64\LPK.dll LoadedModule[20]=C:\Windows\syswow64\USP10.dll LoadedModule[21]=C:\Windows\system32\WSOCK32.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=C:\Windows\system32\IMM32.DLL LoadedModule[25]=C:\Windows\syswow64\MSCTF.dll LoadedModule[26]=C:\Program Files (x86)\Mozilla Firefox\sandboxbroker.dll LoadedModule[27]=C:\Program Files (x86)\Mozilla Firefox\lgpllibs.dll LoadedModule[28]=C:\Program Files (x86)\Mozilla Firefox\xul.dll LoadedModule[29]=C:\Program Files (x86)\Mozilla Firefox\icuin55.dll LoadedModule[30]=C:\Program Files (x86)\Mozilla Firefox\icuuc55.dll LoadedModule[31]=C:\Program Files (x86)\Mozilla Firefox\icudt55.dll LoadedModule[32]=C:\Windows\system32\NETAPI32.dll LoadedModule[33]=C:\Windows\system32\netutils.dll LoadedModule[34]=C:\Windows\system32\srvcli.dll LoadedModule[35]=C:\Windows\system32\wkscli.dll LoadedModule[36]=C:\Windows\system32\SAMCLI.DLL LoadedModule[37]=C:\Windows\syswow64\SHELL32.dll LoadedModule[38]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[39]=C:\Windows\syswow64\ole32.dll LoadedModule[40]=C:\Windows\system32\MSIMG32.dll LoadedModule[41]=C:\Windows\system32\IPHLPAPI.DLL LoadedModule[42]=C:\Windows\system32\WINNSI.DLL LoadedModule[43]=C:\Windows\system32\UxTheme.dll LoadedModule[44]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[45]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[46]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[47]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[48]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[49]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[50]=C:\Windows\syswow64\MSASN1.dll LoadedModule[51]=C:\Windows\system32\WTSAPI32.dll LoadedModule[52]=C:\Windows\system32\pdh.dll LoadedModule[53]=C:\Windows\system32\dwmapi.dll LoadedModule[54]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccVrTrst.dll LoadedModule[55]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCP110.dll LoadedModule[56]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\MSVCR110.dll LoadedModule[57]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccLib.dll LoadedModule[58]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\EFACli.dll LoadedModule[59]=C:\Program Files (x86)\Norton AntiVirus\Engine\22.5.5.15\ccIPC.dll LoadedModule[60]=C:\Windows\system32\dwrite.dll LoadedModule[61]=C:\Windows\system32\dbghelp.dll LoadedModule[62]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[65]=C:\Windows\system32\propsys.dll LoadedModule[66]=C:\Windows\system32\ntmarta.dll LoadedModule[67]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[68]=C:\Windows\system32\Dnsapi.dll LoadedModule[69]=C:\Windows\system32\mswsock.dll LoadedModule[70]=C:\Windows\System32\wshtcpip.dll LoadedModule[71]=C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll LoadedModule[72]=C:\Windows\syswow64\profapi.dll LoadedModule[73]=C:\Windows\system32\NLAapi.dll LoadedModule[74]=C:\Windows\system32\napinsp.dll LoadedModule[75]=C:\Windows\system32\pnrpnsp.dll LoadedModule[76]=C:\Windows\System32\winrnr.dll LoadedModule[77]=C:\Windows\syswow64\wininet.dll LoadedModule[78]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[79]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[80]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[81]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[82]=C:\Windows\syswow64\normaliz.DLL LoadedModule[83]=C:\Windows\syswow64\iertutil.dll LoadedModule[84]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[85]=C:\Windows\syswow64\USERENV.dll LoadedModule[86]=C:\Windows\system32\atl.dll LoadedModule[87]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[88]=C:\Windows\syswow64\urlmon.dll LoadedModule[89]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[90]=C:\Windows\system32\wbem\wbemprox.dll LoadedModule[91]=C:\Windows\system32\wbemcomn.dll LoadedModule[92]=C:\Windows\system32\CRYPTSP.dll LoadedModule[93]=C:\Windows\system32\rsaenh.dll LoadedModule[94]=C:\Windows\system32\wbem\wbemsvc.dll LoadedModule[95]=C:\Windows\system32\d3d11.dll LoadedModule[96]=C:\Windows\system32\dxgi.dll LoadedModule[97]=C:\Windows\system32\nvd3dum.dll LoadedModule[98]=C:\Windows\system32\D3D10Level9.dll LoadedModule[99]=C:\Windows\system32\wbem\fastprox.dll LoadedModule[100]=C:\Windows\system32\NTDSAPI.dll LoadedModule[101]=C:\Windows\system32\powrprof.dll LoadedModule[102]=C:\Windows\system32\mscms.dll LoadedModule[103]=C:\Windows\system32\icm32.dll LoadedModule[104]=C:\Windows\system32\WINSTA.dll LoadedModule[105]=C:\Windows\System32\Wpc.dll LoadedModule[106]=C:\Windows\System32\wevtapi.dll LoadedModule[107]=C:\Windows\system32\SAMLIB.dll LoadedModule[108]=C:\Program Files (x86)\Mozilla Firefox\softokn3.dll LoadedModule[109]=C:\Program Files (x86)\Mozilla Firefox\nssdbm3.dll LoadedModule[110]=C:\Program Files (x86)\Mozilla Firefox\freebl3.dll LoadedModule[111]=C:\Program Files (x86)\Mozilla Firefox\nssckbi.dll LoadedModule[112]=C:\Windows\System32\MMDevApi.dll LoadedModule[113]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[114]=C:\Windows\system32\Secur32.dll LoadedModule[115]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[116]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll LoadedModule[117]=C:\Windows\System32\wship6.dll LoadedModule[118]=C:\Windows\system32\rasadhlp.dll LoadedModule[119]=C:\Windows\System32\fwpuclnt.dll LoadedModule[120]=C:\Windows\system32\explorerframe.dll LoadedModule[121]=C:\Windows\system32\DUser.dll LoadedModule[122]=C:\Windows\system32\DUI70.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=Bucket=141248824/nBucketTable=30/nResponse=1/n FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=Firefox AppPath=C:\Program Files (x86)\Mozilla Firefox\firefox.exe ReportDescription=A problem caused this program to stop interacting with Windows.

Thank you in advance for your assistance.