Firefox supportforum

Hi everyone,

I'm running Firefox which I compiled with vaapi support because I was trying to use hardware acceleration for videos, so I think this bug may have something to do with that. Every time I open a pdf file my browser instantly crashes. When I use troubleshoot mode I have no such issue. I then tried with a fresh all-default user profile with no add-ons, nothing, and still I crash when loading a PDF. Any pointers would be appreciated.

I haven't been able to login with MFA on my uni website and also make purchases using credit cards on commercial sites.

I have tried Troubleshooting mode and the problem persists. Switching to Opera browser showed normal functionality.

Firefox 125.0.3 (64-bit) on macOS 14.4

I can’t seem to open any Word files in Firefox. Doesn’t matter if it’s a new file or an old one, it just won’t open. What’s weird is that it takes me to a OneDrive page saying the file doesn’t exist or isn’t available. But when I switch to Google Chrome, everything works fine.

Hello, By default, DoH fails on Max Protection in the latest OS versions listed above. The workaround I've discovered is using https://1.1.1.1/dns-query, but I would rather use the default settings.

It appeared a few weeks ago. Now, when I load google map webpage, the map loads normally with all the street, country, road names, then 1 second later, all those texts disappear. I've disabled all Plugins, delete cache, load a brand new profile, without effects. Note that if I use a user agent switcher plugin and choose any Mobile versions (but not a desktop version), the names load (and stay) normally.

Thanks!

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section.

Under the Browser Privacy section, the two subheads, "Enhanced Tracking Protection" and "Cookies and Site Data" serve two distinct purposes—as I understand. Enhanced Tracking Protection will automatically add the URL of a webpage (that you currently have open) to the Enhanced Tracking Protection screen whenever you disable the shield in the search bar. This will turn off tracking for that website until turn you it back on. You can also manually add websites to the Enhanced Tracking Protection screen if you have mulitples to add. This whitelist will stay active until you delete them or click on the shield to turn it back on.

The Cookies and Site Data section further down, allows you to create a list of sites that you want to BLOCK, ALLOW FOR SESSION, or ALLOW cookies and site data to be used, and retained or not. This differs from the Enhanced Tracking Protection section.

Today, I wanted to delete one of the websites listed in the Enhanced Tracking Protection, and did so manually. But since there were only a couple listed (I rarely add to this screen), I simply clicked on "Remove All Websites" instead of "Remove Website." Unfortunately, when I went down to the Cookies and Site Data list (which I use all the time) to add a new URL today, my entire list was gone! I did not remove or enter anything in the Cookies and Site Data screen today, prior to using the Enhanced Tracking Protection screen.

As you can guess, I am sick because I had over 100 sites listed in the Cookies and Site Data section, and lost them all when I removed the few websites in the Enhanced Tracking Protection section. I don't know why or how this happened, but it is worth noting that I did just update Firefox this morning to vs 125.0.2 (from 124.0.2). My list is gone, but does anyone have a reason why it happened and is there a way to prevent that in the future? Or is it some kind of bug with the latest release or an earlier one. (I haven't opened the Enhanced Tracking Protection screen for a long time, so it could be from any past release.) Sorry I don't have more info than that. Any solutions would be appeciated.

So yesterday I downloaded a bunch of files to mod a game. This warning appeared and since then it's been popping up every time I start the browser. I have cleared all cookies related to the relevant sites. I have removed the warning about unwanted and uncommon software. I would rather not clear all my cookies and data to resolve this, so looking for other suggestions first. I don't mind digging through files or code to make it happen.

Hello,

I recently deleted pwnedpasswords.com from my cookies, as well as blocked this website; however, it keeps reappearing in my list of cookies.

I've never even visited this site (that I'm aware of), and it's a bit concerning to me.

In spite of clearing ALL my cookies (and blocking this website), it keeps appearing in my list!

Please advise :)

Dear Sir:

I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensure the page opens only in Firefox.

Alok Gupta [removed email and phone# from public support forum]

After the latest update (Monday) my Lastpass extension icon disappeared from the extension toolbar. It was still listed in the Add-ons and themes page. How do I get it visible again? I've tried to right click the Lasspass icon but "pin it" does not appear. I've deleted the extension, rebooted and reinstalled with no difference.

My Firefox settings are configured to "Open previous windows and tabs" on Startup. This worked fine until this morning, when I lost all of the tabs in my session, including the pinned ones. The last time I closed Firefox, there was only one window open.

I have already tried these ideas to restore the tabs:

• CTRL+SHIFT+T: Does nothing
• CTRL+SHIFT+N: Does nothing
• Three bar menu -> History -> Recently closed tabs: The list is empty
• Three bar menu -> History -> Recently closed windows: The option is greyed out
• Three bar menu -> History -> Restore previous session: The option does not exist in the menu
• Open user profile folder and open sessionstore-backups folder: There are three files named "previous.jsonlz4", "recovery.baklz4" and "recovery.baklz4". They are each 2KB and contain only an empty tab with the URL "about:home". There are three additional files starting with "upgrade" but they are from too long ago, so they don't contain the tabs I require.

The contents of these tabs are vitally important for my work, so this is causing me significant stress. If anyone can suggest ways to recover my previous tab beyond the documented fixes, I would greatly appreciate it. Thank you so much to anyone who can help!

How can I sign in to Netaddress with the new Firefox update?

I'm afraid that as I am old and female I haven't a clue how all the information below can help. What can I do with it? As I can't access my only email address, I'm not sure how I can follow instructions.

Fingers crossed for some information. At the moment all I get is 'bad request'.

Firefox - latest version, in Win 11 updated version, on my home server, will not load google.com pages, but intermittently works OK - frustratng. Other browsers, eg. Edge and Chrome access sites as normal on my laptop on my home network. My laptop using Firefox will load google.com pages when on another network. Is it my server, or Google, or Firefox doing this ?? Please provide any advice on solving this problem.

Windows 10 professional for workstations Firefox build 126.0

My browser auto updated today and after the refresh I found that the history under the address bar has been broken. It now displays only in part and over top of the address bar itself which as you can imagine is unusable. See image attached.

I entered troubleshoot mode and the problem went away. So I disabled all my extensions and addons, but the problem persists (when not in trouble shoot mode)

Any idea what could be causing this? It is hampering my ability to do my job.

I am trying to switch from Google to Firefox, but I still use my Google email. I uploaded my contacts from Google to Firefox, but I am trying to edit my own contact info in Gmail contacts, but when I click the edit button, nothing happens. Do I need to edit it in Firefox, and will that edit migrate back to Gmail? Why can't I edit it in my Gmail contacts (in the Gmail right-hand toolbar), and it will update my Firefox contacts automatically?

If you are going to require "A" file type, fucking say what type it has to be and provide a converter or screenshot tool! I Tried .Docx and PDF. Word does not save to PNG or JPEG so they are not an option.

AT THIS POINT, I AM STRONGLY RECONSIDERING SWITCHING FIREFOX!!!!!!

Recently, a PDF file/form I have used for several years won't accept keyboard inputs within certain boxes/fields. The PDF is an odometer statement from the Michigan Secretary of State. I am able to complete all fields except for the 6 separate odometer boxes. I can move the cursor to each box but when I go to type a number, nothing shows up. I have used Firefox in the past while completing this PDF form without any problems. I have tried filling in the odometer boxes using various versions of Windows (7, 8.1, and 10) and various versions of Firefox (126, 115, and 109), but none of them will allow me to enter the numbers. As a test, I downloaded Microsoft Edge and Google Chrome, and both of those browsers allowed me to fill in the odometer boxes. I've included a link to the PDF form. Thank you. https://www.michigan.gov/-/media/Project/Websites/sos/27lawensn/bdvr108.pdf?rev=06163b4451824c1f95802801f7776abc

when i fill in a form on a site (example cvs) it will not send and my saved payment information shows when i click into the field but will not stay- i must continually manually fill in my payment information