Firefox supportforum

Thanks in advance!

Since I've upgraded to Ubuntu 22.04 "Firefox" randomly started closing it's self without any crash report what so ever.

I've read some article on Ubuntu forums but I couldn't find any helpful information (Or they didn't work for me)

Please anyone help! I've been using Firefox all the time and has never crashed until the upgrade to Ubuntu 22.04

Any help is highly appreciated!

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I had the same issue on version 97. Also, I have this issue on only one of my PCs. As I said in the subject: - The browser freezes the whole PC and I have to force reboot it. (I already disabled the hardware acceleration) - the recent download item open button does not trigger the opening of the folder. - If I try to download a file, the browser ask me where to save it. But if I try to download another one the browser shows me the directory with path /run/usr/1000/... I tried to delete places.sqlite but I received the same result. ... I'm attaching two screenshots also. Thanks a lot!

Hi there,

I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time, I've established a new profile just for development purposes.

The local website I can't reach is "site.local.dev". My OS is Ubuntu 20.04 and that URL points to a local IP on my network (resolved via /etc/hosts file on my PC).

Funny thing is that: - In dev-profile: site.local.dev does not work => "Unable to connect" and the URL bar shows https://site.local.dev even if I force it to http:// - In personal-profile: site.local.dev does work :P

I have tried with CLI tools like "wget", "hosts", "ping", "telnet" and so on and the site loads ok. Even I have used Dillo (damn simple web browser) and the site loads ok also.

Things I've tried so far: - Suggestions at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - Suggestions at https://support.mozilla.org/en-US/questions/1011327 (similar issue, not exactly the same).

It must be a silly thing but I'm out of options now. Perhaps anybody has faced to this situation in the past: any suggestion on this issue?.

Thanks in advance, Ibon.

I saw where this was a problem with Netflix, Amazon Video and other sites with Fire Fox and that one person even used professional version and still had the same problem.

What I cannot see is where he got the video codex that allow Netflix to work on Fire Fox version 88, let alone this newest version that Mozilla has created.

FF updated yesterday with the new Ubuntu 22.04 (Pop) update to 99.01. Since the update the volume control inputs are essentially disabled on all web sites, and they default to max - even when muted.

Example - youtube - all videos play full volume Reddit - even muted videos play full volume

The volume can now only be controlled by the system slider.

The same behavior does not occur in other browsers - e.g. Chromium, Opera, etc.

Can anyone assist?

Hello dear firefox developpers.

Recently i realized firefox is not saving cache where it used to. that happens some versions ago to now.

By a sudden necessity, i need to access images stored in cache by facebook.

however, firefox has moved its cache, and have no idea where it stores it now.

the second point, is, if there is any way of "surf" cache, im not sure but i wonder, the cache is not what used to be, a collection of files related to what you surfed in the web, videos, htmls, pictures, etc.

I seems the cache now works in a different way, making solid archives composed of many images-videos..., instead of separate files for every image-video.

So, in a brief, 2 things:

- where is cache now - how can i access files in it, (images videos ..)

PD:im using ubuntu 20.04 PD2:have a nice day, and thanks. PD3: trolls will be attended in office hours

how do I work with attachments in unbuntu? it greys out when trying to upload any attachments in gmail and outlook. I am new and cant find unbuntu help on latest update.

After a reinstallation of FIREFOX, it failed to login to sync with Firefox. My account and password input are correct. And I can login to my accout with Chrome (https://accounts.firefox.com/).

my OS: ubuntu 18.04 firefox version: 100.0.2

A lot of times while coding I press Ctrl+S to save Visual Studio Code and update live server (while watching on firefox the result). The problem is that when I'm focused on Firefox Ctrl+S pops up the Save Page window and (if I held Ctrl+S for more than a split second) it crashes (probably due to multiple popups becoming unresponsive). The mouse can't click to cancel the pop ups for saving the page nor interact it. I have to kill the firefox process and restart it. I've been looking into disabling Ctrl+S shortcut in Firefox with no success (extensions are deprecated or require too many permissions I'm not comfortable with).

Would someone help me to disable Ctrl+S or enlighten me on how to not have firefox crash every time I accidentally press Ctrl+S?

Thanks!

Operating System Ubuntu 20.04.4LTS on AMD® Ryzen 3 pro 3200g 64bit processor. Firefox Web Browser version 100.0.2 (64-bit)

The method I can reproduce sound distortion:

I have clear sound playback through both system HDMI speakers or if earphones are plugged in, verified using the Ubuntu Sound Output test left/right (without distortion)

Then if I open a normal Firefox window and listen to YouTube video for example I have no distortion, if I however open I private window, say to access training material on Microchip University site I suddenly have distorted playback.

Please advise why private window opened suddenly distorts my output sound. Sound suspicious.

Clicking the back button does not usually take me back to Google search results. When I do a Google search and click on one of the resulting links, it's often (but not always, oddly enough) as if I've opened the link in a new tab with no browsing history. I can continue to click on links and build the tab's history, but the oldest url in the tab history is the one I got to after the Google search results page. To get to the Google page, I have to open my full browsing history.

If it's just my problem, I'll just keep doing that, but I appreciate any ideas. Maybe it's how Google redirects? Is there a setting that could affect this? Some of my settings are inherited from Ubuntu Studio.

Thanks.

Hi - I'm signed into firefox sync on two different computers, both running Ubuntu 20.04. I can tell that they're connected to the same account because I can see the other computer in the list for "Send tab to device".

However, the bookmarks aren't syncing - one computer has the full set, the other (newly set up) computer still has the default bookmarks.

When I check `about:sync-log`, I see these lines:

``` 1654551773179 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of history - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1654551773179 Sync.Doctor INFO Skipping validation: no engines qualify 1654551773179 Sync.Status DEBUG Status.sync: success.sync => success.sync 1654551773179 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1654551773180 Sync.Synchronizer INFO Sync completed at 2022-06-06 14:42:53 after 1.48 secs. ```

That is, it seems to think that bookmark syncing is disabled - however, I have bookmark syncing enabled, as you can see in the attached screenshot.

When I open Firefox through the GUI nothing happens. It acts as if I never tried to open it.

When I attempt to open it via the CLI I get:

joshua@joshua-Z390-AORUS-PRO-WIFI:~$ firefox /snap/firefox/1443/snap/command-chain/desktop-launch: line 52: /home/joshua/.config/user-dirs.dirs: Permission denied sed: can't read /home/joshua/.config/user-dirs.dirs: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 261: /home/joshua/.config/user-dirs.dirs: Permission denied cp: cannot open '/home/joshua/.config/user-dirs.locale' for reading: Permission denied /snap/firefox/1443/snap/command-chain/desktop-launch: line 266: /home/joshua/.config/user-dirs.locale: Permission denied Error: cannot open display: :0

For context: Ubuntu: 22.04 LTS

The update that I ran was simply generic system updates through the app store. Notably though it was the snap store not the ubuntu software store. Don't know if that matters.

Any ideas? Thanks a million!

When opening a new tab externally, e.g. via `firefox --new-tab <url>` or `xdg-open <url>`, Firefox doesn't raise its window.

If this behavior is abnormal, note that I'm using KDE on Wayland (Ubuntu 22.04) with "Focus stealing prevention" off. If it's normal behavior, is there a way to change it?

I can't play a video when logged into a website - see https://support.mozilla.org/en-US/questions/1371380

I'm sure it is not Firefox as I have also tried Chrome and Opera; same problem. How can I debug this and find out why the video cannot be played ?

I see there is 'Remote Debugging' and 'Browser Console' under 'More Tools'. How do I use these or other tools to find out what is causing the problem please ?

Reinstalled Firefox on Ubuntu 20 and signed back into my Firefox account and I don't have any of my passwords, bookmarks or extensions, I'm extremely upset - there's very important info I lost!

I'm using Firefox Version 98.0.2 on Ubuntu 21.10 with Wayland and Gnome 40.4.0. I choose a larger cursor size from Ubuntu's Settings->Accessibility->Cursor Size. However, in Firefox the cursor always displayed in the smallest size.

For some reason, whenever I load a pdf from within Firefox, I get a new tab with the regular toolbar displayed on top of pdf files, but the document itself is completely blank (see attached screenshot). This issue just started today and I assume it was a result of an update, since I don't recall making any changes to my settings (I'm using Firefox 101.0.1 on Ubuntu 20.04).

I've tried opening multiple files from a variety of sites with the same result. All of them open fine using my system's pdf viewer, as well as from within Chromium. I've tried disabling my plugins, putting Firefox into safe mode and resetting all the handlers, to no avail. Any help would be much appreciated.

I accident clicked delete download when from my downloads list in firefox and I can't find it anywhere on my computer? Does anyone now how I restore this file to save the time having to re download it? I am using Ubuntu.

Good afternoon. I just made a clean install of Ubuntu 22.04 in my system. I use Firefox, to navigate, study and download diverse things, including work files. When I tried to download those files in my google drive, it shows me the folder which I will use, everything right, but when I hit "Save", nothing happens. Do you know which is the problem? I can access drive from "files" from Ubuntu without problem, upload and download files... Thanks in advance.

Orlando