Firefox supportforum

I was trying to troubleshoot a black screen of death issue with Windows10 that first started appearing after Firefox adopted the new Private Browsing icon. In the process of doing so, I tried every combination of Firefox settings imaginable. Nothing worked as far as Asus, Windows, or Firefox settings, rolling back/ updating various drivers, etc. So, I decided to refresh Firefox and when that did not work, I decided to uninstall and reinstall Firefox. I'm not sure if that worked as far as the original black screen of death issue is concerned because now Firefox no longer remembers my cookies and site data allowed exceptions (my only exceptions were my bank websites, which worked as expected until the uninstall/reinstall). I've tried selecting always use private browsing and always delete cookies and site data when Firefox is closed (my previous settings), but every time I close Firefox and return those three exceptions are missing. Any ideas would be most welcome. BTW, does anyone know how to use that folder Firefox puts on the home screen labeled "Old Firefox Data" because I was expecting there to be a .exe file to click on to reload all the previous settings in one fell swoop.

Hello My bank stores my device name in order to simplify the log-in process What they fond for me is "my firefox"+ a timestamp Naturally the timestamp does not allows me to be recognized next time... I looked through the parameters and the help subjects but could not find how to personnalize this device name

Can you help pls ?

Christian

How can I save the websites I've been on, who I have emailed, who has emailed me, etc. If I delete my history in case I need to go to one of those websites or past emails that I sent or someone has sent me to obtain information about something?

Firefox is blocking/preventing me from visiting a website even though it is secure but Firefox does not recognize the certificate issuer. How do I get around this? Thank you.

I have two firefox browsers open simultaneously. One in private window, the other regular window. Both with no tracking.

Firefox Private window is leaking data to regular non private firefox window.

Data is being shared between both windows.

Can you ix i I abandon Firefox?

I could be wrong but I thought there was a button or something added to private browsing that would clear all cache, cookies, etc. We are doing testing on websites. We send the new files over to the server, then open the web page in a private window to see all our updated changes without anything loading from the FF cache. In the past, we had to close the private window each time we make a change, then reload the page in a new window. I thought there was a feature added to clear everything from a private window so I could just hit refresh in the open window and see everything fresh. Am I remembering incorrectly? I checked everywhere I could and cannot find this.

Hello, Your product is excellent and is my go-to browser. However, I have two important questions. 1. How do I change my password? 2. How do I turn ad blockers off and on?

Thank you very much, and have a happy New Year,

Michael Yankoviak [removed phone# from public support forum]

Im trying to use 192.168.1.131 to acess a netgear wireless point the Firefox is stopping me from going to this legit site I have turned everything off and still no luck I keep getting a non trust certificate Blaine

I have just started getting Access Denied messages from my Banking account. The bank is telling me that it is due to updated security and that I should start using Chrome or Edge browsers which I do not want to do. It has something to do with the Enhanced Tracking Protection settings. Does anyone know how to fix this?

I can reach the login page for Duolingo.com using Chrome, but FireFox website always says I should advise the site Duplingo when I try to use Firefox. It still loads correctly in Chrome and I can use that. I've been using Duolingo in FF for years with no problem until today. I can't contact Duolingo in FF because of the same message. Suggestions please.

Some of this will likely sound ridiculous.

Yesterday, I noticed my ad blocking wasn't working. I eventually realized Ublock had been uninstalled. I'm still dumbfounded about how this happened, I mean, you really can't do that by mistake.

Today, same thing happened with loss of ad blocking. This time, I noticed UBlock was not on my toolbar. It also did not appear in the Puzzle Piece drop down menu. It was still installed, but inoperable. I had to drag 'n drop it's .xpi onto the addon manager to revive it.

The other day , I posted about blank buttons on my toolbar. Not only blank, but not operational for whatever addon they represented. Today, after the Ublock reinstatement, once again blank button appeared.

I develop profiles in stages, like templates for further enhancements. Addons, etc. Before I did anything, I went to three of those more basic profiles, one more further developed in terms of customization, to compare with the current one.

They both not only had blank areas where before there were icons, but UBlock was uninstalled on all of them.

Have you ever seen anything like that?

I know, I know, you think I'm crazy!

BTW, I cleared the startup cache on both, as was suggested in the previous thread, and the icons returned to the toolbar, but in two of them, they are still missing in about:addons

One screenshot shows an image from the faa.gov website from Chrome that is clean and easy to read. The other image shows the same website from Firefox, with the menu popups already activated when I have not selected or hovered the mouse over anything. They just open automatically, and I cannot make them go away. Screen is cluttered, making this webpage unreadable and unnavigable. Other pages on website do the same in Firefox. This DOES NOT HAPPEN in Chrome. Some setting is off. All selections I have found for popups make no difference. This happens with other websites. How do I fix this?

I use firefox with duckduckgo as my search engine.Every search was becoming so slow so I went to settings and deleted cookies and site data thinking this would unclog things. Now I cant access any site. Is there a way to reinstate this data?

Below are communication I have had with both Glarysoft Support and Hideaway VPN by Firetrust Limited. I have narrowed the issue of detection of Trojan:HTML/Phish!pz by MS Defender While running Glary Utilities. (see screenshot).

Jeremy, Thank you for your rapid response. I connected to 3 different VPN servers, and used the link you provided (https://user-support.firetrust.com/Tickets/Reply/36314) below via Firefox, Chrome, and Edge. Connections to Seattle, Dallas, and Washington DC all produced the same result as before ONLY with Firefox. The issue WAS NOT reproduced by Chrome or Edge. I hope this helps resolve the problem because, I have issues with both Edge and Chrome. Particularly with their self-serving propensities.

Rodman L Browning [edited] @hotmail.com ________________________________________ -System: -Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHz -Installed RAM: 32.0 GB -Device ID 3B29AE3B-C784-4651-9123-A91B7C41393A -Product ID 00330-80000-00000-AA737 -System OS: Windows 10 Pro 64-bit operating system, x64-based processor - -MS Defender v1.403.1528.0 -Created 1/2/2024 3:58am -Last updated 01/02/2024 11:51am - -Glary Utilities Pro v6.4.0.7 -VPN: Hideaway by Firetrust Limited v4.20.4

- - This MS Defender notice occurred during a 1-Click Maintenance/Temporary File Cleaner; - file: C:\Users\Rodman\AppData\Local\Mozilla\Firefox\Profiles\wg6stjgb.default-release-1640201893394 \cache2\entries\08D20F0659D23D2EF0621F044374EA076FED5146 -An immediate 1-Click Maintenance/Temporary File Cleaner produces no notices (I assume because the Trojan has been quarantined). However, on further investigation I discovered that this notice occurs when the VPN (Hideaway by -Firetrust Limited) is active. Turning off the VPN then opening Firefox and visiting the same site produced "No notice" from MS Defender during a 1-Click Maintenance/Temporary File Cleaner procedure. -Therefore, I am CCing a copy of this to Hideaway Support. Please contact them ([edited] @firetrust.com) to see if together a resolution can be obtained. -

From: Firetrust Support <[edited] @firetrust.com> Sent: Tuesday, January 2, 2024 4:52 PM To: [edited] @hotmail.com Subject: New reply added to Ticket # 36314 - Trojan:HTML/Phish!pz on version 6.4.0.7 Pro - Further investigation

1. -- Please type your reply above this line --#

Hi there, Yes, that is odd, as nothing in Hideaway itself could cause this, possibly however it is due to the IP address of the server you are connected to via Hideaway?

You can see what IP address it is in Hideaway while it is connected on the main Hideaway screen, eg the below screenshot for the NZ server:

You can reply to this email to add your response or you can view/answer the ticket by clicking here: https://user-support.firetrust.com/Tickets/Reply/36314 .

Current email has been sent to the next addresses: [edited] @glarysoft.com

Jeremy Clark :. Firetrust Support firetrust INTERNET SECURITY Christchurch, New Zealand www.firetrust.com

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