Firefox supportforum

Stuck with this hourglass logo on tabs since the latest update v121.0

https://imgur.com/a/k26XOm7

Now what I have noted is that this is causing the pages to load slow. Only ublock extension is installed, tried all dns settings but the result is the same. Is anyone facing the same?

These pages say to change the value and this hourglass thing will be removed

https://support.mozilla.org/en-US/questions/1303416

https://www.reddit.com/r/firefox/comments/igx73s/this_hourglass_icon_on_loading_tabs_in_v80_is/

But I cannot see any option to change the value on that location

https://imgur.com/a/zMRQvka

What to do now?

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Hello,

I am experiencing a persistent issue with web browsers on my Lenovo Legion T5 26IAB running Windows 11 Home. Regardless of whether I use Mozilla Firefox, the browser frequently crashes. This happens at least once a day, and it seems to be unrelated to the number of tabs open or the specific content being viewed. I did the help -> diagnose mode without plugin and it crashed too, im not sure what this is realted to.

The crashes often present with an error message suggesting a failure in the new tabs or trying to load a old one, despite the fact that my system's RAM usage is typically around 60-70%. I have already updated the BIOS, Lenovo drivers, and NVIDIA graphics drivers, but the issue persists.

I'm seeking advice on what might be causing these browser crashes. Is it possible that there's a compatibility issue with Windows 11 Home? Could it be related to the graphics card or its drivers, even though they are up-to-date? I have not changed the power cable from my old PC; could this be a factor?

Any insights, suggestions, or similar experiences would be greatly appreciated. I'm trying to determine if this is a hardware issue, a driver conflict, or something else entirely.

Thank you in advance for your help.

AdapterDeviceID: 0x46a8 AdapterDriverVersion: 31.0.101.4575 AdapterSubsysID: 22e817aa AdapterVendorID: 0x8086 Add-ons: langpack-zh-CN%40firefox.mozilla.org:122.0.20240118.164516,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4 AvailablePageFile: 19372892160 AvailablePhysicalMemory: 18181500928 AvailableVirtualMemory: 138530772385792 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20240118164516 CPUMicrocodeVersion: 0x42a ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1706605959 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1706509388 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Beijing Sogou Technology Development Co., Ltd.":["Resource.dll","SogouPY.ime","PicFace64.dll","SogouTSF.ime"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["dui70.dll","mfperfhelper.dll","tiptsf.dll","msmpeg2vdec.dll","globinputhost.dll","directmanipulation.dll","cscui.dll","EhStorShell.dll","Windows.UI.Immersive.dll","thumbcache.dll","explorerframe.dll","TextShaping.dll","mfmp4srcsnk.dll","wscapi.dll","duser.dll","Windows.Media.MediaControl.dll","ondemandconnroutehelper.dll","NetworkExplorer.dll","edputil.dll","Windows.FileExplorer.Common.dll","evr.dll","oleacc.dll","msimg32.dll","wsock32.dll","dataexchange.dll","Windows.Security.Integrity.dll","DWrite.dll","Windows.Globalization.dll","atlthunk.dll","twinapi.dll","InputHost.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","Windows.Storage.Search.dll","comctl32.dll","MSAudDecMFT.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wininet.dll","StructuredQuery.dll","Windows.StateRepositoryPS.dll","urlmon.dll","dxva2.dll","iertutil.dll","ktmw32.dll","TextInputFramework.dll","MP3DMOD.DLL","version.dll","npmproxy.dll","linkinfo.dll","msdmo.dll","OneCoreUAPCommonProxyStub.dll","RTWorkQ.dll","mfplat.dll","MMDevAPI.dll","AudioSes.dll","rasadhlp.dll","mf.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","ColorAdapterClient.dll","mscms.dll","UIAnimation.dll","FWPUCLNT.DLL","twinapi.appcore.dll","WindowsCodecs.dll","WindowManagementAPI.dll","netprofm.dll","ninput.dll","avrt.dll","winnsi.dll","wshbth.dll","taskschd.dll","policymanager.dll","propsys.dll","nlaapi.dll","d3d11.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dbgcore.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","windows.storage.dll","dbghelp.dll","kernel.appcore.dll","dxgi.dll","gpapi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","sxs.dll","sspicli.dll","userenv.dll","profapi.dll","win32u.dll","wintrust.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","KERNELBASE.dll","bcryptPrimitives.dll","cfgmgr32.dll","msvcp_win.dll","bcrypt.dll","shell32.dll","coml2.dll","gdi32.dll","imagehlp.dll","psapi.dll","combase.dll","msctf.dll","advapi32.dll","msvcrt.dll","SHCore.dll","ws2_32.dll","sechost.dll","user32.dll","clbcatq.dll","oleaut32.dll","imm32.dll","rpcrt4.dll","kernel32.dll","setupapi.dll","ole32.dll","nsi.dll","shlwapi.dll","comdlg32.dll","ntdll.dll"],"Microsoft Windows Hardware Compatibility Publisher":["umppc17706.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozavcodec.dll","gkcodecs.dll","nss3.dll","mozglue.dll","freebl3.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? 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Throttleable: 1 TotalPageFile: 39143202816 TotalPhysicalMemory: 34042929152 TotalVirtualMemory: 140737488224256 URL: https://bcbolte44808b7-a.akamaihd.net/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4?akamai_token=exp=1709198028~acl=/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4*~hmac=70a7a0bbf439de94db7efe729aef4e9a8d6cb461af54304e81bc875f6948906c UptimeTS: 648.45384 UtilityProcessStatus: Running Vendor: Mozilla Version: 122.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
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MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
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RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Subject: Assistance Required - Account Access Issue

Dear [Mozilla Firefox],

I hope this email finds you well. My name is [uxman zidi], and I am writing to seek assistance with my Mozilla account. I have encountered an issue where, upon logging in recently, I noticed that all my passwords, links, and emails have disappeared. There seems to be a discrepancy in the account data.

I have been a regular user of Mozilla, and such an issue has never occurred before. I rely on this account for various purposes, and the missing information is causing inconvenience. I have checked my account settings and security measures, but the problem persists.

Could you please investigate this matter and provide guidance on how to recover my account data? I appreciate your prompt attention to this issue and any assistance you can provide in resolving it.

Thank you for your time and assistance.

Sincerely, [uxman zidi] [removed email and phone# from public support forum]

I'm using Manjaro Linux and I place Firefox in a particular position on the screen. In the previous version, just before 122.0, Firefox would "remember" the last position on the screen. Now when it starts up, the window is in the middle of the screen and not to the top left as when it was shut down. Anyone else notice this?

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

Dear friends at mozilla.org,

Thank you for your excellent browser, which I've used almost from its first versions.

I'd like to compile its source code, which I've downloaded from your website, into a working browser. I've spent several days, and get only as far as not-terribly-helpful error messages, that indicate strongly that I'm using versions of tools and libraries that the source code doesn't like.

I'm using

 linux kernel 6.1.0-13-686-pae (from Debian)
 gcc 13.2.0-9
 perl 5.36.0
 python 3.11.7

It's sufficiently important for me to compile firefox that I'd install a fresh linux system for this purpose. Could you possibly recommend to me what linux distribution I could install, and versions of compilation tools, header files, libraries, etc. that are known to work for compiling firefox? I'd be glad to report back to you my results, to help others who'd like to compile firefox.

In case you're wondering, I'm perfectly competent in installing software, including compiling anything. I'm an M.I.T. graduate, and have been a professional computer programmer for most of the half-century of my working life.

Thank you kindly for any response that you have time to send to me.

Very truly yours,

Lyman Opie [email address]

After a session with many tabs open, I will close the browser. It doesn't matter if I open browser immediately or the next day, or after rebooting computer, the same tabs remain.

Greetings, all,

I get this error messsage:

<We are unable to complete your request. Our system is currently unavailable.Please try again later.>

when i try to log on to my USAA bank accounts.

Tech support at the bank worked with me for an hour. We changed password, cleared the cache for the bank's apps, restarted Firefox, restarted the computer, all to no avail. I declined to try Google, simply because i don't trust it. Tech support person said another bank customer had had same problem and just changed browsers, which i don't want to do.

TIA for any help.

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing more..and the same messagge appears..c'mon guys.

Hi:

  I do genealogy and often have 20 or more WINDOWS (not tabs) open simultaneously.  I also rapidly type, copy/paste, between windows, etc. and can instantly detect slowdowns - especially irksome when the mouse disappears for seconds while the system is working.  I keep history and cookies...reminds me of pages I've already looked at when color change is enabled.
  After crashing a hard drive, I finally realized that Firefox was accessing the disk WAY too much.  Even with the system static (no page changes or updates), it was continually writing to disk.  Occasionally, it would take over the disk system for seconds.  Over time (years), as you guys improved, it became less significant; just broken up into lots and lots of small accesses.  Researched quite a bit...

  Started with increasing the sessionstore interval, but still was an issue.

To solve MOST of the problem, I saw a help note. I created and set to FALSE

browser.sessionstore.enabled

Plus modified several other sessionstore items This helped a lot...

   BUT this did NOT regulate sqlite storage for third-party stuff.

This is probably handled and hidden under another config section/ keyword (not called 'sessionstore', but '??thirdpartystore??' or what?) The following profile files are still handling a LOT of writes. I use Ancestry as example (the worst offender actually), but applies to other sites also.

.default-release\storage\default\https+++www.ancestry.com\ls\data.sqlite-journal ...
or occasionally
\https+++accounts.google.com ...

Just for these accesses, looking at 100k writes every second, like pulses. This is with only one window open and a static (no change) page. What changes on a genealogy page that requires updating every second = this is a list of dead people?? Finally, my question(s): What config sections and "keywords" handle these third party writes? Any clue/hint on how to eliminate?

Thanks

Firefox (a new up-to-date install) has been very crashy on my new computer -- PC running Windows 11.

I ran troubleshooting mode and it shows 0 crash reports.

On my old computer, I had 4 Firefox windows open, a half dozen extensions, ~200 tabs and it was quite stable. This brand new install is running one window, 3 extensions, a dozen tabs open, and freezes and crashes pretty much every time I try to read my email (or do anything else that involves clicking).

How do get a stable Firefox?

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix this. Can you help. Thank-you

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager shows that all together the Firefox apps are using only 0.4% of CPU, but are using 521.3MB of memory. When moving around the different apps I am using, the non Firefox apps are running more slowly due to the amount of memory used by all these Firefox accounts. I want to know what are these apps and why are they there when I have only the 2 tabs open?

*Email removed for privacy reasons*

I and my wife both use Macbook Pros. Hers is "old" (2018), mine is "new" (2023). On Sunday Jan 7 2024 I updated Mac OS on her "old" laptop. The update summary said, "This request came from Firefox on Mac OS X 10.15." (see screenshot) and recommended security changes. We were not using Mac OS X before the update. The "old" laptop is working normally as far as I see. I am writing this request from the "new" laptop. What's going on? Is the "old" laptop compromised? If so, what do I need to do? Thanks!

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.