Firefox supportforum

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until the speeddial finally loads, and the speeddial addon refuses to come up for at least 5 minutes, I can't log into Dropbox even with the speeddial up and running because the capcha won't popup...and on and on.

What in the world has been done to it? I'm using another browser just to contact support.

Hello! I haven't been able to find a solution.

So I'm trying to make a theme with an APNG of an ECG reading, but the bottom is totally cut off. I've tried aligning it differently, customizing the toolbar, and getting a smaller APNG with no dice. Is there a way I can extend it into the rest of the toolbar like so many other themes seem to do just fine?

How can I turn off the new Facebook Comment popup? I want to use the old version where the comments are listed under the original pots not in a seperate narrow popup window.

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable to access my Facebook account as it is now forcing me to use this Two-factor authentication thingie, despite that I do not have a mobile phone. (yes, I know it's unusual in this day of age not to have one. I did have one at one time, but for the moment I have no interest in getting another one). I would rather use my laptop anyway.

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Now, from what I can see, Facebook is offering 3 ways of doing this. #1) Authentication app, like Google Authenticator or Duo Mobile. #2) Text message (SMS). #3) Security Key. So, because I do not use or have a mobile phone, I was guessing that my option would only be #1 Authentication app, like Google Authenticator ... which I have never used before, and while reading up on it, I keep reading that I can only use it with the Google Chrome browser?!? If that wasn't bad enough, I typically use Microsoft Outlook, not Gmail. So, I am at a loss at this point.

Again, I do not have a mobile phone. Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Help please.

I have Firefox set to "view PDF files in Firefox", but this is not happening with sites like Capital One and Consumer's Energy. these sites are just saving directly to my downloads folder even though I 1) Want to view the file first and 2) if it is going to save a flle, it is set up to ask where the file should be saved.

Neither of these things are happening even though I have them set up correctly in Settings.

Win 10 Fx 109.0

For decades, when I right-clicked and selected Customize, Firefox opened a separate icons window. Now, it opens as a tab. How can I make it open again as a window? Thank you.

Bonjour, Depuis une semaine, j'ai ce message à l'ouverture de ma page d'accueil Orange, avec Firefox !! PR_END_OF_FILE_ERROR il n'y a qu'avec mon navigateur et pas sur Chrome ni Edge. Avant, j'étais le seul impacté par ce problème et maintenant les trois P.C de la maison le sont. Deux W11 et un W10. En déconnectant le VPN le souci n'existe plus. Merci d'avance pour votre aide.

Dear,

I need to recover my Mozilla (Firefox) account on my computer after this latter crashed. Unfortunately, apparently I don't have the good password. Probably I used an automatically generated password which I don't remember.

I still have my account connected on my Android smartphone, but I can't access the account details (no way to recover my password or change through this device?!), and I can't export my bookmarks. Also, apparently all my identifiers and passwords were not synced on my smartphone :-( Hence somewhere all my precious information are available, but stupidly enough I can't access it anymore and resetting the password warns me that I might (is it even a certainty or a possibility?) lose everything. It seems that I cannot even produce a revovery key (to reset pwd without losing data as mentioned in the Help pages) as I can't connect on a desktop browser anymore (but well on my Android version). I am lost and just stupidly blocked - this is SO frustrating, I initially thought it would be a good idea to put everything in Mozilla - well...

Is there ANY way to actually recover my account without losing data on my desktop Firefox, given I still have access to the email account associated to the Mozilla account (and to the original emails from the creation of my accounts) and I still have access to my Firefox account on the Android app but this one doesn't seem to allow to do anything interesting in my case??

Thanks a lot!

Every time I come across a file and click the link to either open or save the file, Firefox just downloads the file -- THEN it asks me if I want to open it or save it..? It's bugged and an obscene security threat if the browser is so easily willing to download files against my intention.

Before I'm asked, I have gone through the settings multiple times to ensure 'Always ask you where to save files' and 'Ask whether to open or save files" are checked. Behavior does not change according to settings.

Example 1. Click link for a PDF with the intention to open, read, and forget 2. Firefox automatically downloads the file to my download folder 3. Firefox prompts me if I want to save the file or open it

If I click 'open', the file stays in the saved location even though I don't want it to exist.

Hello! When I turn on firefox in my laptop it always opens in small window, so it is very annoying and it happens every time. I know that, when I reset firefox to fabric settings, problem will go away, but for a couple days only and again it will be. So do you have any idea, how to solve this problem once and for all? Thanks!

WHERE IS MY BOOKMARKS TOOLBAR??? Every time I update Firefox (now 109), I end up with all kinds of problems! NOW, I can't see my bookmark toolbar. All the help articles tells me how to show it or how to bookmark a page, which I already did multiple times. But this issue is never solved. If I can't get this resolved, I'm going to MS Edge.

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not black). If I guess where the "X" is to shut down the tab that has the video, I can end this. Often, like on youtube, I find the problem is some ad video that was playing. The rest of the site is ok. But not always.

One site I wrote down a few days where it happened: https://www.nbcsports.com/philadelphia/eagles/eagles-face-giants-2022-playoff-opener?cid=sm_npd_rsn_phi_fb_mn&fbclid=IwAR3rGUEa0W8fElrzCWANSIUpti9VKlbn0iHyvcFsviajYExo5tcRSyWBJXA

scroll down to video and everything blinks, becomes unuseable

It happens in lots of places, though. It is not per se a YouTube problem or just a problem at NBCSports. I shell out to MS Edge, and it seems to handle everything fine, so I'm assuming at this point it is a browser issue.

One last point: after this happen the screen display is degraded even after I manage to shut down the offending tab or video. It takes a Log off/log back in or reboot to fix everything. The degradation takes the form of making the screen look a bit like a pointilist painting, although that's an exaggeration.

FF 109.0.1 64 bit Windows 11 NVidia GeFORCE RTX 3060 running studio driver 526.98 (I have switched periodically from / to their gaming driver, which doesn't seem to matter)

Any help, appreciated.

Hello,

I am meeting a problem with Firefox Relay. My e-mail mask named “qvmod***@mozmail.com” do not forward e-mails to "Main e-mail" since one or two weeks. Can you solve the problem, please? I need to receive e-mails from this mask, important for my business. Thank you.

Best regards, G-ArtRay

When I open Firefox it's just a black page and anything I click on isn't responsive. I can't go into options or anything. Sometimes Firefox doesn't even load. It worked fine earlier than all of a sudden It stopped working today. Web pages don't load. Nothing works

I seen a post earlier that had a link to a supposed fix but I couldn't figure it out. So if anybody is able to help me it would be much appreciated. I am not an advanced user when it comes to Firefox

So this crazy new update has broken my Firefox in these ways:

1. All my bookmarks on my bookmarks bar have been deleted. 2. I can't drag any new links to the bookmarks bar 3. Overflow menu for apps is empty and will only let me drag Firefox defaults to it such as settings. Dragging apps to it is impossible. It "is" possible to pin items by using the Chrome puzzle piece..

Firefox: 109.0 OS: Windows 10 Pro

Using troubleshooting mode has no effect.

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in posting this request prior to this one so will give it another try. thanks

I realize that the page I am using findbar to search from reloads and scrolls to the top using some Javascript so that when I return to the searched page from a popup, the last search item is no longer focused when I come back so (or press F3 or Ctrl G) e.g. if I found the 29th hit, then I have to click down 30 times to get to the next search hit.

I tried using add-in Luminous to disable the reload/scroll to top of the page that I am searching but failed. It is a complicated add-in.

Is there any way to jump say 10 hits down at once?

Hello, I am contacting you guys in hopes of a fix of the removing the following certificate not going away despite me deleting it in certificates. When deleted it appears again when I restart Firefox. "Your browser is being managed by your organization".

Note I believe its from threat protection from NordVPN, however, I deleted NordVPN and threat protection and all the remnants with an App Shredder for this to still be here.

I am using Firefox version 109.0.1 and MacOS 13.2 (22D49) (i'm using a m1 macbook air)

I have tried manually deleting it multiple times and using the following terminal command recommended to me from someone on reddit.

(Said terminal code I tried) sudo defaults write /Library/Preferences/org.mozilla.firefox EnterprisePoliciesEnabled -bool FALSE

None of this worked. Hopefully there's a fix.

Sync is a nightmare. It is so unintuitive! What exactly would be wrong with having separate Export and Import buttons for each of Settings, Addons, Tabs, History, Bookmarks, etc? I have a desktop box and a newer laptop I wanted to get up to date. I pressed the Sync button on the desktop ... By the way, there`s a link below that reads "Connect another device" ... Connect where? Someone is designing these interfaces who has absolutely zero imagination. Anyways, I signed off, moved the ethernet cable to my laptop, signed in, pressed Sync, and voila!, I got my Bookmarks, at least. But I have no idea how to get my tabs and windows. I tried with a "download link" something or other, but it seemed to assume I was sync-ing to a phone, and didn`t work. Any way to get my tabs?