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Using Mac OS Big Sur 11.1 and Firefox 84.0.2, when I try to play videos on YouTube and select a video, the program keeps putting the same video up, no matter what I choose. This does not happen when I use Safari.

I have deleted the appropriate cookies, but as soon as I sign into YouTube, the problem as described re-occurs.

Stillet af hakr100 for 1 år siden

Besvaret af cor-el for 1 år siden

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Alt + Spacebar shortcut

Firefox has somehow been set to use Alt +Space as a search prompt; see image. I'm not sure how I did this but would like to get Alt + Space back to windows default, which… (læs mere)

Firefox has somehow been set to use Alt +Space as a search prompt; see image. I'm not sure how I did this but would like to get Alt + Space back to windows default, which is to control a window Size, Move, Exit, etc. I've tried it with AddOns disabled. Any ideas please?

Stillet af stan28 for 1 år siden

Besvaret af stan28 for 1 år siden

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Where have my logins gone?

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cl… (læs mere)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I am now faced with the arduous task of resetting many many login credential. Poor advice from Mozilla.

Stillet af jon.pearce26 for 2 år siden

Besvaret af cor-el for 2 år siden

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Automatic download on 26th January

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windo… (læs mere)

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

Stillet af rosaliegibbs06 for 1 år siden

Besvaret af FredMcD for 1 år siden

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Change pdf viewer background color (both sides of the pdf) to dark

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`)… (læs mere)

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Stillet af Mark Taylor for 2 år siden

Besvaret af jscher2000 - Support Volunteer for 2 år siden

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Recognizing use of two Laptops

Firefox Support: I am 80-years old, and use a land line. 360 894-6326. I do not have a cell phone. I have been using Firefox, and Aol for a good number of years. I do… (læs mere)

Firefox Support: I am 80-years old, and use a land line. 360 894-6326. I do not have a cell phone. I have been using Firefox, and Aol for a good number of years. I do not use most bells and whistles or ‘Social Media’ accounts, and I cannot click a picture of a code from the screen. Recently, I purchased a new Laptop, which required using a Microsoft ‘Outlook Account’ the previous account Walter6326@Outlook.com ‘Password’ was not recognized, I tried to change it many times filling out the ‘form’ provided, which did not request simple information which could identify me, instead the ‘team’ said they would get back in 24-hours. They did, and indicated I didn’t provide enough information to identify me.

After a number of attempts in which ended up now creating: Butch6326@Outlook.com, I was able to get the other Laptop to work, except in using one then the other some of my destinations do not recognize the last password, and I have to have a code or some such sent to Aol.com to verify that I am me. I created yet another account with Webmail.fairpoint.net ‘Phillwa2@fairpoint.net’, however 'fix it' codes sent to that account do not get there. I have synced both computers with Firefox, and it appears that it is working. In this day and age it seems impossible to actually talk to a person in which such problems could be resolved in short order. I would appreciate some direction.

Stillet af phillwa for 1 år siden

Besvaret af phillwa for 1 år siden

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Restoring bookmarks after changing Firefox Account password

Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exp… (læs mere)

Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exported the bookmarks to html and also backed them up (json). If I change my password, will I be able to restore the bookmarks using one of those backups? I backed up "all bookmarks." Does that include the bookmarks toolbar and mobile bookmarks as well as the bookmarks menu and other bookmarks? Thank you in advance!

Stillet af RoseThorn for 1 år siden

Besvaret af cor-el for 1 år siden

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MAIL ICON

The icon for MAIL is no longer available at the right end of the search bar - should be to left of the history/bookmarks/pocket list icon. Please help me restore this. … (læs mere)

The icon for MAIL is no longer available at the right end of the search bar - should be to left of the history/bookmarks/pocket list icon. Please help me restore this. I use it to place news headlines etc. into e-mail for sending!!!!

Stillet af maggiem14 for 2 år siden

Besvaret af cor-el for 2 år siden

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Download speed in Firefox is very slow

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when… (læs mere)

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when I try to download something on Firefox, it downloads at like, 120 KB/s.

Stillet af pedro.santos.valim for 1 år siden

Besvaret af pedro.santos.valim for 1 år siden

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Old account

Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use. I am sure I had a Firef… (læs mere)

Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use.

I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?

Stillet af Jane for 1 år siden

Besvaret af user3585702 for 1 år siden

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Does Firefox use something in Google services?

I stopped using Chrome a while ago and I use, ahem, Bing for searches. Sometimes, when I click on a link I get a "404. That’s an error. The requested URL was not found … (læs mere)

I stopped using Chrome a while ago and I use, ahem, Bing for searches. Sometimes, when I click on a link I get a "404. That’s an error. The requested URL was not found on this server. That’s all we know." while using Firefox. I copy the link and paste it into the browser Edge and the site comes up no problem. Does firefox used a cached version of Google while Edge does not? Is there a way to resolve this?

I decided to stop using Google some time ago so made the full time change to Firefox and a different search engine. A tad bothersome that Google is still there. Not really interested in going to MS Edge...

Stillet af mojotre for 1 år siden

Besvaret af cor-el for 1 år siden

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Won't load pages on desktop

For the last week or so, Firefox on my desktop has opened to a blank new tab screen, and won't load any other pages. It won't even load support.mozilla.org, I'm asking th… (læs mere)

For the last week or so, Firefox on my desktop has opened to a blank new tab screen, and won't load any other pages. It won't even load support.mozilla.org, I'm asking this on my phone! I've had to use Edge on the occasions that I CAN'T use my mobile for the task; printing shipping labels, downloading a better art program, that sort of thing. I'd really rather NOT use Edge at all, thanks.

Stillet af jordanliora1995 for 1 år siden

Besvaret af FredMcD for 1 år siden

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Youtube gives problem on Firefox, but not on Opera. Solutions?

when I type a comment on youtube, the text often "lags", the letters appear all together after a while, if I try to send the comment I get an error, and if I try to subsc… (læs mere)

when I type a comment on youtube, the text often "lags", the letters appear all together after a while, if I try to send the comment I get an error, and if I try to subscribe a channel I cannot, instead I get prompted to login while I am already logged. This is going for months, right now the only fix seems to switch to Opera... Can you guys provide solutions to this?

Stillet af marcus.aseth for 1 år siden

Besvaret af jonzn4SUSE for 1 år siden

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How post a question on Thunderbird Community

I have signed into my Mozilla help account but the only place I can see a link to "post a new question" is on the Firefox browser section where I am now. How do i post a… (læs mere)

I have signed into my Mozilla help account but the only place I can see a link to "post a new question" is on the Firefox browser section where I am now. How do i post a question to the Thunderbird community..only see other posts there -not a post a new question option. Feel pretty stupid at not being able to find this.

Stillet af oldbob2 for 2 år siden

Besvaret af TyDraniu for 2 år siden

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Is Firefox Lockwise secure?

Hi. I just like to know whether Firefox Lockwise is secure if I am to store all my usernames & passwords in it? Waiting for your reply asap, thanks. Cool Regards, Pal… (læs mere)

Hi. I just like to know whether Firefox Lockwise is secure if I am to store all my usernames & passwords in it?

Waiting for your reply asap, thanks.

Cool Regards, Pallas

Stillet af PALLAS for 1 år siden

Besvaret af Balázs Meskó for 1 år siden

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Clicking onto youtube videos ends up on a diffeerent location

So when I try to click on a youtube video, quite often it will go to a different video or a poll that is associated with someone I am subscribed to or have viewed previou… (læs mere)

So when I try to click on a youtube video, quite often it will go to a different video or a poll that is associated with someone I am subscribed to or have viewed previously. The only way I get around this is opening the video in a different tab.

Stillet af j.rosser89 for 1 år siden

Besvaret af FredMcD for 1 år siden

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Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (læs mere)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Stillet af ronsuwa345 for 1 år siden

Besvaret af ronsuwa345 for 1 år siden