Firefox supportforum

One site in particular shows me an Error 520 when I try to open it. I am able to open the page with tablet and phone but not this new laptop. How can I eliminate the problem-Cloudflare?

Hi I have been experiencing rejection of access to many legitimate Web Sites. I have attached the error I get even when trying to get to a mozilla web page. This is getting both frustrating and limiting in my desire to support, which I do, Mozilla's strategy of privacy and freedom.

I am using Fedora Linux Version 34 and Firefox Version 100.0.2 64 Bit. I did not experience these problems months ago. I have kept everything up to date as far as I can with my OS limits, if any.

I want to examine what is going on and would like to know where to look. Any help would be appreciated ... Robert

I cannot capture and move bookmarks which are located in the hidden overflow bookmark toolbar section. I can capture and move the bookmarks with my mouse if they're located across the top of the screen (under the address bar), but if they are located in the hidden drop down overflow section (drop down arrows on the right side of the screen) I cannot capture them and move them. I've used two different mouses, thinking maybe the first one was defective, but neither one will capture and relocate a bookmark (in the hidden part of the toolbar). Both of the mouses are new, having been bought within the past couple months. Please advise.

I am using Firefox to interact with Babbel language software. I cannot get Firefox to allow me to use my standalone microphone. I tried all the Firefox recommended fixes, but I cannot make them work. I go to the "Microphone" permission setting. There is nothing listed there and it will "not" allow me to add the Babbel website? What do I need to do to allow my microphone to work with Babbel?

Computer: Apple MAC 27" 2017 model with a 3.8 GHz Quad-Core Intel Core i5 Processor Software: macOS Monterey Version 12.4 Babbel: Latest software application downloded May 26, 2022 Firefox: Downloaded May 30, 2022 Microphone: JOUNIVO Voice Microphone JV-601Pro (Connected to MAC via USB Connector)

Thank You, William A.

Random videos will not load following 100.0.2 install.

These symptoms started @ May 21. (See attached file "Recently installed")

This problem is 100% reproducible at: https://www.reddit.com/r/CatastrophicFailure/

Lenovo Thinkpad x140e Windows 7 (all updates installed) Mozilla 100.2.8174

Scrolling down the Reddit page, videos will auto-play when exposed, and stop when scrolled past.

A video not loading/playing will occur on different posts/videos, but will ALWAYS occur. Once this occurs some previously exposed / played videos, when scrolling up, will play when exposed again, and some will not.

This will also randomly occur on Youtube (also observed on Twitter a few times) when multiple tabs are open. Sometimes closing other open tabs corrects the problem. Other times closing Firefox and relaunching is required and is 100% effective.

I have additional diag data / Inspector log files and page source if needed.

Thank you in advance for your help and consideration. - LudditePro

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. These emails remain blocked with Brave, and I am running an ad blocker. Will mozilla update to remove these ads, or is there an ad blocker that works better with Mozilla. When I inspect it, the first line shows:-

<!doctype html><html dir="ltr" xmlns="http://www.w3.org/1999/xhtml" translate="no"><head><meta charset="utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta http-equiv="pragma" content="no-cache"/><meta name="viewport" content="width=device-width,initial-scale=1,user-scalable=0"/><meta name="google" value="notranslate"/><meta name="format-detection" content="telephone=no"/><meta name="scriptVer" content="20220513004.19"/><meta name="physicalRing" content="WW"/><meta name="environment" content="Prod"/><meta name="bootFlights" content="sourcelistapi,novaappbar,sendClaimsChallengeInQuery,performanceDatapointHealth,patchnode"/><meta name="cdnUrl" content="//res.cdn.office.net/"/><meta name="backupCdnUrl" content="//res-2.cdn.office.net/"/><meta name="cdnContainer" content="owamail/"/><meta name="devCdnUrl" content=""/><meta name="ariaUrl" content=""/><meta name="compactAriaUrl" content=""/><meta name="wcssFrameUrl" content="https://webshell.suite.microsoft.scloud"/><meta name="scriptPath" content="scripts/"/><meta name="owaIsAuthenticated" content="OwaIsAuthenticated"/><link rel="shortcut icon" href="/mail/favicon.ico" type="image/x-icon"/><link rel="apple-touch-icon" href="//res.cdn.office.net/assets/mail/pwa/v1/pngs/apple-touch-icon.png"/><noscript>JavaScript must be enabled.</noscript><title>Outlook</title><style>@font-face {

Hi there, I have been trying to get into a Government site that I have to use and I continually, only from today, get a message saying the Certificate is outdated. What can I do to override this issue? Cheers!

Hi,

This is for https://outlook.live.com where I cannot access my full list of folders. I am using Firefox on Linux (in Fedora 34) and my scrolling feature hasn't been working for a few days now. When I search for an email in one of the inaccessible folders, the folder does appear.

As an idea... I added https://outlook.live.com to the pop-up exemptions, no luck.

Any suggestions on how to fix this?

Many thanks!

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but it is not reflected on the art board. The screenshot also has a popup of the image downloaded which shows the same font as in the menu bar.

I have used Canva in Firefox of years! I am now having to use Chrome and Edge. I would prefer Firefox. Please fix the problem.

Hello! I hope this is the right place to ask.

So i used glassmorphism on a simple webapp (backdrop-filter). Wrote a Fallback for firefox with the help of ::before and filter:blur() as backdrop-fillter's are sadly still not supported, eventhough they look really really nice.

How ever the fallback works on macOS as expected but on Windows Firefox behaves very very wierd. First of all the blured effect is behind everything else and you have to change the z-index to actually see it and if you do it is actually much larger than it should be. If you play around with the z-indexes you actually get the blur at the right position but the area is still much larger than on mac and not fitting the border at all and after a few hours of trying, I'm not sure if this is a bad by me or not. Kinda feels like it shouldnt behave like that.

Website: https://get-youtube-playlist-length.herokuapp.com/

Recently, i believe after i was forced to updated my firefox version, i started having graphical issues with Firefox. At first i thought it was maybe a GPU driver issue so i DDU'd all drivers on my PC and reinstalled them. Did not fix the issue. Tried rolling back Firefox, since thats a pain i only fought with it begging about corrupted bookmarks for a bit before giving up on that, Firefox 99 still did the same thing. Tried the same websites on Chrome and Edge, no issues. deleted all the data i could find for mozella and still the same issues with a fresh install of Firefox 100.0.2. Even trying to load this page drops text, adds colours to places and just overall a pain. I'm unsure if Firefox is kind of like Norton and when you ask it to uninstall it doesn't but are there anymore files to delete besides formatting this PC to get firefox working again? If i have to format the PC i may as well switch back to Chrome or try Edge since again this seems focused on Firefox on this PC.

I'll try to list what i've tried again to be clear: - Updated Graphics Drivers - did not fix - DDU'd graphics drivers and reinstalled - did not fix - Rolled FF to version 100 same issues - Rolled back FF to version 99, did not fix - uninstalled FF and deleted all traces of mozella in all directories, did no fix - Go to same websites in Chrome and Edge, no issues.

Unsure of what to try next besides formatting the PC.

Hello, Why does Firefox convert my mp4 files to 3gpp files when I download them from my personal Flickr account?? Chrome does not - they download perfectly when I download videos from my Flickr account using Chrome - so why can't I download them as mp4 files in Firefox???

Thank you for your assistance in solving this issue

Hi - I followed other threads to try to resolve the problem of not being able to delete old bookmarks.

I used about:support and ran verify integrity to discover places.sqlite was corrupt. So I closed down Firefox and deleted it based on advice. Reran it and it states:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 77312KiB + pragma_user_version is 66 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 37810 unique pages + Table moz_origins has 179 records + Table moz_places has 1056 records + Table moz_historyvisits has 2574 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 100 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 6 records + Table moz_places_metadata has 0 records + Table moz_places_metadata_search_queries has 0 records + Table moz_places_metadata_snapshots has 0 records + Table moz_places_metadata_snapshots_extra has 0 records + Table moz_places_metadata_snapshots_groups has 0 records + Table moz_places_metadata_groups_to_snapshots has 0 records + Table moz_session_metadata has 0 records + Table moz_session_to_places has 0 records + Table moz_previews_tombstones has 0 records + Table sqlite_stat1 has 15 records + Pages sequentiality: 87.9 + sqlite_schema: 32KiB (1.5%), 30.1% eff. + moz_origins: 32KiB (1.5%), 20% eff. + sqlite_autoindex_moz_origins_1: 32KiB (1.5%), 18.8% eff. + moz_inputhistory: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_inputhistory_1: 32KiB (1.5%), 0% eff. + moz_bookmarks: 32KiB (1.5%), 19.1% eff. + moz_bookmarks_deleted: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_bookmarks_deleted_1: 32KiB (1.5%), 0% eff. + moz_keywords: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_keywords_1: 32KiB (1.5%), 0% eff. + sqlite_sequence: 32KiB (1.5%), 0.1% eff. + moz_anno_attributes: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_anno_attributes_1: 32KiB (1.5%), 0% eff. + moz_annos: 32KiB (1.5%), 0% eff. + moz_items_annos: 32KiB (1.5%), 0% eff. + moz_meta: 32KiB (1.5%), 0.7% eff. + moz_places_metadata: 32KiB (1.5%), 0% eff. + moz_places_metadata_search_queries: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_places_metadata_search_queries_1: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_extra: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_groups: 32KiB (1.5%), 0% eff. + moz_places_metadata_groups_to_snapshots: 32KiB (1.5%), 0% eff. + moz_session_metadata: 32KiB (1.5%), 0% eff. + sqlite_autoindex_moz_session_metadata_1: 32KiB (1.5%), 0% eff. + moz_session_to_places: 32KiB (1.5%), 0% eff. + moz_previews_tombstones: 32KiB (1.5%), 0% eff. + sqlite_stat1: 32KiB (1.5%), 2.5% eff. + moz_places_url_hashindex: 32KiB (1.5%), 45.1% eff. + moz_places_hostindex: 32KiB (1.5%), 78.2% eff. + moz_places_visitcount: 32KiB (1.5%), 28% eff. + moz_places_frecencyindex: 32KiB (1.5%), 29.3% eff. + moz_places_lastvisitdateindex: 32KiB (1.5%), 51.5% eff. + moz_places_guid_uniqueindex: 32KiB (1.5%), 64.4% eff. + moz_places_originidindex: 32KiB (1.5%), 31.9% eff. + moz_historyvisits_fromindex: 32KiB (1.5%), 62.8% eff. + moz_bookmarks_itemindex: 32KiB (1.5%), 2.8% eff. + moz_bookmarks_parentindex: 32KiB (1.5%), 2.9% eff. + moz_bookmarks_itemlastmodifiedindex: 32KiB (1.5%), 4.9% eff. + moz_bookmarks_dateaddedindex: 32KiB (1.5%), 4.6% eff. + moz_bookmarks_guid_uniqueindex: 32KiB (1.5%), 5.8% eff. + moz_keywords_placepostdata_uniqueindex: 32KiB (1.5%), 0% eff. + moz_annos_placeattributeindex: 32KiB (1.5%), 0% eff. + moz_items_annos_itemattributeindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_placecreated_uniqueindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_referrerindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_pinnedindex: 32KiB (1.5%), 0% eff. + moz_places_metadata_snapshots_extra_typeindex: 32KiB (1.5%), 0% eff. + moz_historyvisits: 96KiB (4.5%), 57.7% eff. + moz_historyvisits_placedateindex: 96KiB (4.5%), 49.6% eff. + moz_historyvisits_dateindex: 96KiB (4.5%), 41.8% eff. + moz_places: 320KiB (14.9%), 84.4% eff. > Task: _refreshUI

Accessibility Activated false

All my bookmarks are gone, but the folders are still there. I tried to use the restore from several dates and it still shows only folders, no bookmarks. I checked my phone - I had made sure to turn off sync for bookmarks, etc, but didn't sign out of sync. Bookmarks were still there. So I turned on sync to try to get them back on my browser. Even though sync had been on, it hadn't synced every bookmark from the browser though. (?!) So it seems very weird that I wouldn't be able to delete some bookmarks that weren't even synced in the first place. So I didn't get back all my bookmarks. I turned off sync on my phone and tried again from the browser, this time signing out completely from sync. It gave me only the folders. I should also mention, I restarted my computer and then Firefox several times during this process. I'm scared to delete any more system files as it seems that it will further remove necessary information. I'm not a coder, but it seems my bookmarks are still there? I tried exporting them and importing in Chrome - only the folders showed up there.

Any ideas? Thanks - your help is appreciated!

Firefox crashes on Windows 10 immediately after launching without even showing the graphical user interface. The same happens when trying to launch firefox from the command line with the "-safe-mode" switch. Interestingly, this behaviour is for a certain user on the machine only. Another user can launch it normally. Tried deleting the profile, re-installing firefox. In the CrashReports folder, there is only a "InstallTime20220519220738" file with 10 bytes size (and an empty "events" folder. The content of the file is just the string "1653942123". Any ideas how to figure out the cause of the crash?

Thanks in advance

Operating System Ubuntu 20.04.4LTS on AMD® Ryzen 3 pro 3200g 64bit processor. Firefox Web Browser version 100.0.2 (64-bit)

The method I can reproduce sound distortion:

I have clear sound playback through both system HDMI speakers or if earphones are plugged in, verified using the Ubuntu Sound Output test left/right (without distortion)

Then if I open a normal Firefox window and listen to YouTube video for example I have no distortion, if I however open I private window, say to access training material on Microchip University site I suddenly have distorted playback.

Please advise why private window opened suddenly distorts my output sound. Sound suspicious.

I used to sign in to my credit card through Elan Financial Services and then I would highlight my credit card, tell it the date range I needed to update to Quicken, and hit enter. a popup would give me the option of opening the file or to save the quicken file to my computer. I would select the option to open the file and it would update my register on Quicken. Now, I only get the option to save the file to my computer. On Microsoft Edge, I still get the choice to open or save the file. Why doesn't Firefox support the Open Function anymore. I use Firefox for everything, but now I have to remember to switch to Edge for this one important update. Is this a change in Firefox or something I have to deal with Elan on? Thanks for any help. --sgb

Hi,

There are two suggestions (or questions if I simply cannot find these): - as the default behaviour of the browser, I want to be able to only see websites from Europe. Somewhere on the net I found that the following address does it: https://www.google.com/webhp?cr=countryAT|countryBE|countryBG|countryHR|countryCY|countryCZ|countryDK|countryEE|countryFI|countryFR|countryDE|countryGR|countryHU|countryIE|countryIT|countryLV|countryLT|countryLU|countryMT|countryNL|countryPL|countryPT|countryRO|countrySK|countrySI|countryES|countrySE

However, when I am trying to use it in firefox as my Start Page, it opens all of these in separate tabs and it does not work. Also as far as I understand using the link is not possible for new tabs.

The reason is simple. For example, when looking for cooking recipes, pages from the USA use strange units that cannot be understood and there is no point in translating each of these manually as all recipes are available in million of versions - it is just a matter of clicks. But I don't want to waste time each time on checking the websites one by one; if the cooking website is from Europe, the units will be of a standard and I don't have to worry. It is the same in relation to many products of any kind. European and American markets are completely different and reading description of something only to find out at the end that it is only available in the USA is waste of time.

- it should be possible in firefox to block some websites or portals by some button. I know that there is an add-on for this but it is only for 10 pages or so, so in reality it is not very useful. It also only works in the way that the page won't open when clicked on. However, it would be much better if unwanted portals or websites were simply removed from search results.

There are too many fake websites nowadays providing incorrect or misleading information. If it happens that I come across one of these, I want to be doing that only once - and block them forever.

In my Firefox setting, I have set it so that whenever I try to download a PDF it asks me how I want to open it. This did not always happen but whenever I ask the file to open with Firefox, the file opens in a separate tab but now it still downloads the file to my computer.