Firefox supportforum

I'm getting locked out of a site I visit regularly. Their tech support sent me this reason:

‘Firefox browser (or some extension) is sending multiple requests to us with the browser User-agent "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"' This can't be happening from the normal usage, so we automatically block them because they are not the requests from genuine Googlebot crawler.

The possible cause might be using some browser extension that makes the request with Googlebot user agent.
Please make sure to disable all extensions (and remove that you are no longer using) and let me know so we could check on our end if that stopped?"

How do I find what is doing this and how can I fix it?

Steve Thomas

Since downloading Firefox version 122.0 on 1/23/2024 unable to log into my investments web site. Firefox version 122.0 not compatible with Fidelity Investments log in protocols, returns with refusal to accept good password / usernames. Closing Firefox and using Microsoft Bing or other browser works fine. Please look into this and release update/fix for version 122.0

I apologize for not knowing where to put this question. I have the latest version of Firefox installed and pinned to my taskbar. When I right-click on the Firefox icon that's pinned to my taskbar a list of things that I've downloaded as well as some other things shows up. Now I understand that I can manually clear these items, but that's a pain. I searched online for an answer and through my researching found that these items are called jump lists. I then searched for a solution for how to disable them and followed the instructions I'd found on a majority of sites that provided a solution. Even after doing this the jump list is still enabled and I don't know where else to go. I have attached two pictures showing the steps I've taken and that the jump list is still active.

All of a sudden, I can no longer open new tabs in Firefox just by clicking the top bar (sorry, don't know how to describe this: the space that sits just below the line with 'File', 'Edit', 'View', 'History', etc. (Menu bar?) Formerly, when I had a tab open I used to be able just to click that line and a new tab would open. To open a new tab now I have to look to the right of the screen, and press the '+' button (Open a new tab Control+ 1) that appears in that same area just below the that is there. Not nearly as convenient. Please tell me how to fix this as simply as possible (I am not very computer literate). I have done nothing to change anything in the Firefox settings, so don't know why this happened all of a sudden. Very frustrating. My bookmarks all disappeared too, by the way, thoughI figured out how to resstore them to top of screen. I am using Windows 10 Thanks in advance, A frustrated Cynthia

Yes I have tried everything that has been written or suggested on how to fix the fixup. Still nothing has worked. About:config everything has been set to false that has been suggested. It seems this latest version wants to eliminate our ability to customize and you even know how dangerous this is.

Hi, As of 2 days ago I am unable to load the above site in Firefox. I have a Windows 11 PC, a Linux Mint PC and an Android phone. It won't load on any of them but works fine in Chrome. I have cleared the cache and site data. Any assistance would be appreciated.

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching Firefox again sometimes says there was a problem reloading the session, but that's not guaranteed.

I've looked for solutions, some had weird MTU settings, some needed to enable hardware acceleration in Chrome, but haven't found a solution that works. Created a new profile to try that out, but still no dice.

I can do a test recording in Google Meet, which displays my video just fine, but when playing back, it's just a black screen, and that is also what happens if I share my screen. Participants get a lot of black.

I've been using Firefox with Google meet for many years, and never had this problem before. I did report the issue in Meet, but it's not likely to attract much attention from Google.

Suggestions much appreciated.

I got a notice from Mozilla that Firefox was updated over night. Now when I hit a link it goes to edge instead of Firefox. In the Firefox settings, it still says that Firefox is my default browser. I do not want to use Edge. How do I fix this. I have used Firefox for many years.

The past few days when i've tried searching for certain pages i go to all the time they won't show up under "firefox suggest" then when i check my history for them the pages are just completely gone, today i checked my history for yesterday and even though i started browsing at 8:00 the history only went back to around 13:00 with all the pages before that completely gone, this also causes me to lose all the cookies as well.

Firefox has stopped saving history and I am unable to save any bookmarks. This seems to have happened recently for no reason I can understand. I haven't made any changes. I use a VPN but was doing so before this happened. I have checked all the settings and also deleted the places.sqlite file. When I click <bookmark current tab> nothing happens and history shows as empty.

Since the most recent update, I am finding that Firefox has become highly unresponsive when it comes to loading some pages. Some are fine but others such as Reddit and Wikipedia will not or only partially load. Pictures will often only half load or not at all. News articles will often print text and fonts but nothing else.

This not occurring on all sites. And it doesn't seem to matter whether the site is https activated or not as some of the other threads seem to indicate is the problem.

I need a solution to this.