Firefox supportforum

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. How do I do that? This is a bug reported in Firefox 57 and **still** not fixed in Firefox 125. I cannot find any support category anywhere in the Mozilla website that covers appealing a decision by one of their employees. The last comment from this uncooperative indivisual is "But given we support it on macOS and Windows yeah, it seems not very objectionable." Who is this **clerk** to override the fact that a number of customers very much find this "objectionable". I cannot find anything on https://www.mozilla.org/en-US/contact/ that addresses this issue. I cannot find even a surface mail address for Mozilla. For example my complaint has nothing to do with any of the following:

   I’m having problems with using Firefox
   I want to donate to Mozilla
   I have questions about using Mozilla’s trademarks
   I’d like to report misuse of a Mozilla trademark
   I want to hold an event in a Mozilla space
   I want Mozilla to sponsor my event
   I’d like permission to use a Mozilla logo
   I’m interested in Pocket’s sponsored content on Firefox
   I’m a member of the Press and have a question for Mozilla

Yes I am having a problem with Firefox, but the clerk responsible has, through sitting on this issue for **seven years**, basically told the entire community that he doesn't give a reservoir.

In particular I feel this unacceptable behaviour should be brought to the attention of senior management, but there are no contacts for anybody in senior management.

hello firefox support, i recently signed into firefox on desktop but now i cant seem to remeber the account password so after making a new password after clicking on forgot password ,will i lose my bookmarks and ad-ons and all the customized settings? pls help me in this situation i dont want to lose my data pls .

I have made Firefox my default browser, and set Google as my default search engine.

I'd like to keep it that way, BUT ...

Every morning when I come to work and open my browser and begin to search .. Yahoo comes up .. or Bing ???? I delete them, and again set Google as the default ... BUT FIREFOX CONTINUES TO REVERT TO YAHOO, or BING SEARCH RESULTS  ?!?!?!?!?!?

Even when I deliberately open Google and search in Google .. the results appear and then suddenly, a new window pops up with Yahoo results, covering up the Google results????

How can I make Firefox respond to the default search setting I choose????

This is intolerable. If I can't get ride of Yahoo and Bing and all these other inferior search engines, then I'm going to go back to using Chrome.

Whenever I try going on to a multiplayer (e.g. .io) game website it will not let me access its server. The website itself works fine and I can access it but as soon as I press play or anything else it just says 'disconnected' or 'trying to reconnect to server'. please see if you can fix this as I couldn't find anything to resolve this problem do anything.

when I log into wetransfer.com the file transfer box is greyed out and I cant use. It works in Microsoft edge.

Cheers, Adam

Hi folks,

I've searched, but I haven't found anything to help with this particular situation ...

I love Firefox/Mozilla Sync and I use it a lot, but I've recently had a desire/need to set up a scenario that some may think perculiar - let me set the scene ...

• Work PC running Firefox - 1 profile
• Work VDI running Firefox - 1 profile
• Work laptop running Firefox - 2 profiles (work & personal)

Mainly for the sake of sending tabs to the appropriate Firefox profile on the laptop, I want/need to be able to config things in Sync to treat those 2 profiles as being different entities. Currently, it appears that all profiles on a device (or within the same user profile on a Windows computer) are treated as the same entity by Sync.

Any ideas on how to achieve what if trying to do? Is it possible with Firefox/Mozilla Sync?

Thanks for your time.

BTW., for clarity, if it matters, the devices listed above are all Windows. FWIW., I also use FF on Android and Linux ... and MacOS.

I am replacing a ten yr. old Dell Desktop with a new HP Laptop. Can you please let me know how to get the new laptop working with my existing Firefox (v125.0.3) with current add-ons, extensions and settings? Thank you for your time !! Rick Perry

I try to sign-in to my KP.org account and I get a white page with the message (Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.) I called KP and they said there was nothing wrong with their site. I added the URL to the cookies exception list with no result. I tried to paste the exact URL of the sign-in page into my bit-warden and it said it exceeded the 1000 character limit. I can sign-in on Chrome, but I prefer to use Firefox. any ideas?

I have a number of music clips I want to put in one or more playlists to use with VLC Media Player. How do I create such a playlist? (If I'm asking in the wrong place, I apologize.)

I accidentally ticked the "don't allow [site] to show new windows" (I'm browsing in Spanish, forgive me if this isn't how it's written) box and now one of the functions of the site stopped working because it requires the user to confirm their decision via the pop up window. I'd like to know how to revert this. I've given the site special permissions for pop ups and it hasn't worked.

Help please.

I had to factory reset my laptop (or rather, an IT support person took over my machine and reset it before I could back up things properly!). I was not able to restore my previously opened tabs (there were a lot, like >100). It appears that all of those tabs still are showing on my mobile version of firefox as 'synced tabs'. Is there a way to pull that sync information from my phone to my laptop? If I press on "synchronise tabs" will the phone receive my laptops current tabs (not what i want), or will it update the laptop (what i do want)?

Thank you.

125.0.3 (64-bit)

I am always having this problem of losing all of my open tabs. I am sure I am not the only person who has many parallel task running. Then, for whatever reason, the browser crashes, and in opening the browser, the single "Restore Previous Session" button is the only lifeline back to all of that work.

Would it be too much to ask for a simple session restore feature that is indexed to history? So we could go back to yesterday's session, or last week's, and not lose so much.

This loss of ongoing work happens to me 2-3 times a year, and amounts to untold losses of time, effort, and money.

When accessing my site (in attachment to avoid indexing), Firefox blocks with a "Possible security risk" interstitial. DoH requests to the configured https://dns.google/dns-query service work from an external application on the same machine as the browser, but about:networking#dnslookuptool reports the host being unknown.

How do I print a document from email, without the sidebar showing? It doesn't show up on the copy but it moves the document way over to the right with only 1/2 of it showing. I'm Electronically Challenged, Electronically Illiterate, please reply in simple English as I'm living proof that you cannot teach an old dog new tricks! Thank you

I can add the short cuts I want but if I go someplace new Firefox will add it to my shortcuts without permission. This seems to be a new problem, and I don't like it! Then if I dismiss or delete from history its still not removed! Very annoying and may cause me to ditch Firefox for good!