Firefox supportforum

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Hello, I am struggling with a bug specific to Firefox (108.0.2) in which I have an XHR Post that is being blocked by dev tools only when a google captcha is selected. Here is the website that the bug is happening on. Per comment suggestions I've added a screen shot of the URL being blocked in dev tools.

My overall goal is to have this form post it's action and post the form data to another endpoint (https://beeceptor.com/console/preferencecenter). I am able to successfully post data to beeceptor with the captcha selected when testing in Chrome, but as stated not Firefox. If the form is submitted without the captcha selected the data is successfully posting to the beeceptor endpoint- this behavior is happening with both Chrome and Firefox which I am sure means something is wrong with my Javascript which can be resolved later.

Looking at the console in Firefox I am consistently seeing a XHR Post blocked to the beeceptor url with captcha selected. I have gone through several iterations of this code to resolve the issue, none of which have successfully worked. After many, many, hours of digging I have done the following to no avail.

• Cleared Cache
• Ran in Safemode then back to regular mode (one article this appeared to fix for a user)
• Ran in Private Browsing
• Adjusted CORS accordingly

There are more items I've attempted that I can't remember off the top of my head.

Any help with this would be greatly appreciated as I have hit a wall.

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank email, but nothing happens. I tried in Safari and I can do it there. Please advise and thanks for your help.

I have a work and personal profile. On my work profile, when I go to amazon, I see the pricetag icon in the URL bar and it works as expected. However, on my personal profile, it's not showing up at all; no icon, no prompt, it's like it doesn't exist for that profile. I've restarted both profiles, and it still isn't showing up.

I'd prefer to do my shopping on my personal profile, and not my work profile. Any ideas why it's not working on one?

On both my old laptop and a new one (so a new installation of Firefox), I'm unable to load Frontier Airlines' website (www.flyfrontier.com) and get a time-out message:

The connection has timed out

The server at flyfrontier.com is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

This happens even with all of my extensions disabled, with enhanced tracking protection turned off for that site and with HTTPS-only mode and DNS over HTTPS disabled. It also happens when using Firefox in safe mode. Safari loads the same website very quickly and with no problems. Does anyone know what might be going wrong? Thanks.

Every time I go to Fox News, the video at the top of the page drops to the lower right-hand corner. It's an annoyance I've been searching for a way to eliminate. I have pop-ups blocked in preferences and I have a couple of different pop-up blockers, but nothing seems to work. I'm currently using Firefox 114b.09 on a Mac Desktop.

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I would like to remove some of these apps. How can I do that?

Also, there are suggested search engines on the bottom, including amazon, bing, ebay. How can I customize the apps which appear in that list? Again, I want to remove some of these apps.

Thanks.

I'm not very computer savvy but I followed a website a few months ago to edit Firefox so it'd default to dark mode. I think I went in and edited source code? I can't find the instructions anymore but I'd like to revert back to the original setting. How do I do that? I tried to refresh Firefox but it's still coming back with some websites in dark mode and some not. Please advise!

I'm having problems to sync my account with one computer, and apparently the reason is that it cannot reach the sync server

https://sync-1-us-west1-g.sync.services.mozilla.com

I can open the above url from my phone and from one laptop, but I cannot open that address from the laptop that I'm trying to synchronize. I got the address from the sync-log

Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/161701144/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available

Both computers and phone are connected to the same local network.

I am using MacOS Monterey 12.7.1 with the latest Firefox version. When in full screen mode, if I want to refresh the screen I move the mouse pointer to the top of the page to get the tools to display but when I move it down the the refresh button, it quickly hides again before I can refresh the page. Does anyone know of a solution to this or a keyboard shortcut I can use to do a page refresh while in full screen mode?

Having a hard time trying to figure out why Firefox View would be completely empty every time I check it (see attached image). I use Firefox all day long on my desktop and phone. My account is synced on both. Is there a settings I'm not aware of?

Thanks for help.

Hello Firefox Community,

I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting my productivity. I regularly use the bookmark bar and organize my bookmarks into folders. However, any changes I make don't seem to stick and get reset after a period of time. This is especially frustrating as I heavily rely on bookmarks to keep my browsing organized. Problem Details

Here's what typically happens:

1. I add a bookmark to a specific folder or position, either in the general list of bookmarks or on the bookmark toolbar.
2. Sometime later, that bookmark leaves its designated position and moves to the bottom of the unsorted list of bookmarks.

Devices and Operating Systems

• MacBook M1 2020 running macOS Monterey
• Dell Alienware 17 r5 running Windows 10

Both devices have the latest version of Firefox installed, and I use Firefox Sync to keep my bookmarks and settings consistent across these devices. Suspicion

I suspect that this issue occurs when I make a change to bookmarks on one computer and then open Firefox on the other computer. The bookmarks seem to reset, possibly due to some issue with Firefox Sync.

Looking forward to hearing your thoughts and possible solutions!

Kind regards,

Quick background: I live in the US. I wiped my computer while traveling in the Netherlands. I installed Firefox while in the Netherlands. I quickly noticed that the default language was Dutch. No biggie, I looked around and "managed language" to English in the Firefox settings.

The problem is that Firefox is still stuck on Dutch mode. Even the spell checker is stuck. Internal messaging is stuck (e.g. the messages on the bottom of the page while loading a site). I just went to DuckDuckGo and it defaulted the page to Dutch.

I understand that I could reinstall Firefox while I am at home (US). But I think this is a bug. The browser should be able to switch languages in the settings, etc.

Let me know if I am doing it wrong.

When I go into fullscreen on firefox macos, hovering near the top shows the traffic lights (fullscreen, minimize, close window buttons) and moves everything down. This may be expected behavior, but it is very annoying as when you try to open new tabs the tab bar moves out of the way of the traffic lights, and the traffic lights area is around the size of the tab bar. Is there any way to make the traffic lights always visible or keep them from moving?

I am new to firefox, and not a developer. I have seen articles showing how to install a Language module (done, GB English), but when I right click in a text box all the advice says I should see a "Dictionary" sub menu, but I don't. Spellchecker works in Chrome and Safari, just not firefox. Any ideas...

I have Firefox set to "Ask whether to open or save files" not to Save files. This never happened before, but now Firefox is not giving me the option to open or save files, and automatically starts the download without giving me the box with both options. I get the message Opening in x amount of time in the "Display the progress of ongoing download" button, instead of the remaining time of download where the file doesn't open when the download is finished.

How can this be corrected? I have a feeling something happened in a new version of Firefox.

I told Firefox to never remember a website login user/pass but now want to revert this. I have looked for this option but can only find the remembered user/pass. There is an option at the bottom of the chrome password list, but not in firefox.

Can someone please point me to the area that i can remove this "never remember logins for this site"

Thanks in advance