Firefox Support Forum

somewhile back i got a chase app add for getting deals and stuff with their help, it has been useless and want to delete it but cannot find where to delete it. i am still getting messages like.. we can save you money.. get a better deal. ect ect. stuff like that but cant find to delete.

I opened about:profiles, then I created a new profile in which I chose the desktop as the path. Then, I accidentally deleted this profile, causing me to lose all my data that I was storing on the desktop. Please help me recover them.

Hello, today I decided to create a new Firefox Profile. I set the directory of this profile to be my desktop, which is where I usually put things (downloads and such) by default. I thought it would create another folder there on the desktop and put everything inside that, but instead it put a bunch of junk on my desktop. No big deal, right, I can just delete the profile, and that other junk should also be deleted. Well, not only did deleting the Firefox profile delete the extra junk that was created while making the profile, it also, for some reason, has deleted about 90% of everything else on my desktop as well. There are now only a few seemingly random things left on the desktop, that it decided to spare for whatever reason.

Where did everything go? The recycle bin is empty.. Most of it was just shortcuts, not a big deal, but I did have a few folders with some rather important work that I would very much like to retrieve. Please tell me Firefox didn't just nuke my desktop, and that all of those things are now unrecoverable? Windows 7 64 bit

Thanks very much.

I just asked a question about email not downloading to thunderbird and got an answer which I think meant that this was not the place to ask. I cannot find an open question place in Thunderbird. Where can I get support?

I went to the trouble shooting site after asking my question about Thunderbird. It was suggested that running two firefox clean ups was a good idea. Now my ribbon thread is not present. I have to jump through hoops to find bookmarks, etc. This makes all navigation difficult. Is there a way to get the old data on the page in the old form? The data folder is on my desk top. I feel stupid because the trouble shooting site said all would be saved. How and where?

So I just downloaded Firefox update and it wiped out all my open tabs ... very very inconvenient for me! Been using firefox for a long time and that never happened before. Some warning would have been nice.

I use my local ISP for email service and tech support chk'd and there are no current issues with their email service. When Bitwarden is turned on and I open an email, none of the text in the reading panel of the email will show up. The "subject" header is readable, along with the words 'from' and 'to', but no text after them. The entire reading pane where the email text should be is blank. As soon as I turn Bitwarden off, I read read ALL the email text...??!!

Regards, Laurie

I have been accessing Hulu using Firefox for almost two years. Yesterday Hulu started giving me this message "we couldn't log you in. Please check email and password and try again." I have reset my password 5-6 times with no luck. I talked to Hulu which had me try certain things with no luck. As a last resort they recommend I delete Firefox and reinstall. BTW, I CAN access Hulu using DuckDuckGo and Microsoft Edge. Any help out there? Thanks.

jwnova

Firefox works only in troubleshoot mode, and will not copy and paste, I tried and deleted and re-installed, no change, is there a way to run a diagnostic? . other browsers are fine.

I regularly play Bejeweled Blitz on FaceBook but I cannot use Firefox to play because if I try I get the message to Upgrade to the latest version of Flash. Well Flash has not been used in many years but I still get that message on Firefox. I can easily play on three other browsers without receiving that message. I have switched from Firefox for that reason but I really would prefer Firefox as my default browser. What can I do? Yes, I am using the most current version of Firefox 127.0 (64 bit). My extensions are AdBlock+, Gmail mail checker. That's it. The same thing happens in troubleshooting mode too. I am using Windows 11. Please, suggestions are welcome.

Hello,

I've recently installed 127.0 (64-bit) and although I've set browser.download.start_downloads_in_tmp_dir to true, and rebooted my PC, I still don't get the 'Open With' pop-up - the file goes directly into Downloads.

I'm on Ubuntu 22.04 LTS (jammy jellyfish).

Please advise me what I'm doing wrong.

I have noticed a few websites will go to blank pages. Today, while trying to log into my Microsoft account, I was able to enter the login id and then the password, but when I went to enter the website I arrived at a blank page. I tried the control-shift-R fix, from this website, but it was of no value.

When I open a bookmark folder and right-click on the 7th item down I cannot select Open in New Tab because the context menu is jammed up against the top of the screen (I believe it is called the Title Bar where resides the date and some of the system menus,) and the Open in New Tab at the top of the context menu is present, will not highlight and cannot be selected with the mouse.

FF 126.0.1 Host: Laptop AB BIOS: INSYDE Corp. 3.19 (05/29/2023) OS: Pop!_OS 22.04 LTS x86_64 DE: GNOME 42.9 (x11) Kernel: Linux 6.8.0-76060800daily20240311-generic Shell: bash 5.1.16

at the top of the page, i get a window that says "This page is slowing down Firefox. To speed up your browser, stop this page. Then it has a box with the word STOP in it.

   what the heck is this and how do i make it go away?  I push the button that says stop, but it starts right up again

After Firefox updated to v127 YouTube videos stopped working for me. They work fine on Microsoft Edge and Google Chrome. Considering this only started happening with the latest update and the fact that YouTube videos work fine on other browsers the problem I feel has to be somewhere in Firefox. When I try to play a video I get the white circle going around in the center of the screen and the video does not play.