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Hi, I hope maybe there might be a ray of hope here but I royally screwed up. Like BIG time. I was having issues with my windows laptop & the microsoft guy said to do a factory reset but select the option to keep my files & everything will be fine. Which I did. I did the reset & logged into my Firefox, only to find that NONE of my passwards had saved. It had asked for a 32 Key code but I've had this account for years & years & years and have never once been given a 32 key code. I thought maybe it was an option for future password reset so just clicked on 'next'. Well my bad, that was the dumbest thing I've ever done because all my passwords have been wiped & I've only managed to recover a tiny handful but most of them seem to be gone for good. Is there any hope of recovering? I thought because I had a Firefox account then that would be that, everything would be saved in the that account. Really wish I knew about the code thing, I wouldn't set one up if I knew. I think my biggest lesson from this is don't full trust the Microsoft guy if he makes it sound super easy & fuss free!

So I asked a question yesterday with the same problem but since then I've done a lot of my own research & what-not so I'm hoping I'm little more educated on what to do, however I'm just not fully understanding what I'm doing wrong, unfortunately.

So a run down of what happened yesterday. I was told by a microsoft guy to do a factory reset but select the option to keep my files. Which I did. I thought because I have a Firefox account my passwords will be uneffected. I did the reset & came back, downloaded firefox for their website, went to sign in & of course, I forgot my password for that, I hit forgot password & I was told to insert a 32 key code. I was never once given a code, I've had my account for yeeeears. I had to forgo entering the code & yup, everything has been wiped.

Since then in my research, I've heard many people talking about C:/Windows.old/users/kelsi/AppData/roaming/mozilla/firefox/profiles - I have this in my folders. Inside that there's also logins & logins-backup (JSON files) & key4 file. When I open up the logins into my notepad app, I see all my sites that I have passwords for (encrypted) so they are there! I then also have C:/Users/kelsi/AppData/roaming/mozilla/firefox/profiles/profiles (there's two folders labelled profiles). I was speaking to a few users online who said that I've to copy & paste the C:/Windows.old(...)profiles onto the C:/Users (...)/profiles & then start up firefox again. I did all that, opened up firefox again but nothing. However in the c:/users folder upto & into the profiles folder, it's got the key4, logins, logins-backup there. When I open the logins file on notepad, all my encrypted passwords are now also in the c:/users(...) profiles section.

So I'm just wondering what to do now. I feel like I've gone crazy trying to figure this out. I've got a lot of resources to use, spoke to so many people but I seem to have hit a deadend. I'm a complete beginner with all of this, I only use my laptop for Firefox, so I really don't know much about the ins & outs of anything else. I am hoping this makes sense to someone & can point me in the right direction of either where to go next or what I've done wrong (I can't emphasis enough how much of a beginner I am, so please make it easy to understand) Thank you in advance.

My Google account work, but gmail ********@gmail.com do not work on My PC at all. But on mobile still work. If You have any replay, please send to recovery mail ****@sbb.rs (email redacted by a Moderator)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

I recently moved to another email provider. Since the move I use a new email address (account). The mail in the previous used imap account must be saved. Since the old server at the provider has been blocked. A lot of emails have to saved for some years. Do you have a suggestion how to save the mail? Thanks, Paul

After 20+ years my email service has closed, and I have kept many old emails on Thunderbird. If I start reading an old email, a Thunderbird message pop up on screen every few seconds stating that it cannot connect to the dead email service. This is a real nuisance as the messages cover the screen over time, and each one needs to be separately deleted. Can this Thunderbird response be switched off?

I wish to keep using Thunderbird for the new email service, but only if I can fix this issue.

Bill

TB on desktop is set up for POP3 from my ISP. I found out there is a TB Mobile App for Android. How will this work as far as accessing my messages on the Mobile, but still leaving desktop on POP3? Can I have visibility of emails on Mobile, or do I have to change to IMAP? What about Local Folders, which I use extensively on Desktop.

F12 opens the inspector - How to change th eshortcut of remove it completely

F12 is near the backspace key on my asus laptop and I keep accidently hitting it and would like to remove this fuctionality. I can just use ctrl shift c if I need it

My sanity is at stake here!

Keeps on telling me it can't authenticate the outgoing SMTP server for both of my email accounts. Have checked settings and all appears to be in order. I do not want to re-load my accounts because the last time I did that I lost all of my messages because of being on POP 3 setting.

I (by mistake) tried go attach a file that was too big to send in a Thunderbird (gmail) message. Even though I click "Cancel" to the warning "Warning! You are about to send a message of size 29.6 MB. Are you sure you want to do this?" the warning reappears each time I open Thunderbird (and I have to close and restart it to have it send any e-mails). The offending message is not in the drafts or trash folders. How do I tell Tbird to stop trying to send this message?

Hi,

I have configured a Matrix account in the [Chat] tab but am unable to delete it. Going to the accounts menu and pressing the red "Delete" button doesn't do anything. I am not aware of a way to delete it using configuration files (I am on Windows)

Thanks !

Hi guys,

I'm communicating with some colleagues using S/MIME encrypted messages. I have already imported all the necessary licenses, and all licenses are valid until 2034. I can receive and read all the encrypted messages they sent me, but every time I try to reply or send them (the same people) encrypted messages, the error pops up saying 'End-to-end encryption requires resolving certificate issues'. I already checked all the licenses but couldn't find any issues. Can you suggest some ways to resolve it? Thank you!

Can’t launch Firefox 3.5.19 on Linux Ubuntu When trying to run with:

./firefox

Terminal gives the following:

./firefox-bin: error while loading shared libraries: libdbus-glib-1.so.2: cannot open shared object file: No such file or directory

Hello, I have Thunderbird 115 on a Win10 HP laptop. Until today, I could both send and receive emails OK; today, I can only receive emails, for some unknown reason I have an error message with sending only, reading: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.fastmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." The SMTP settings match what is on Fastmail's website for POP3. I haven't done anything I can think of since last using Thunderbird that would trigger this. I have updated successfully to Thunderbird 128 OK and that hasn't solved the problem. The email provider is Fastmail (I've been in touch with them, they have given advice, so far, no luck), SMTP settings are on the attached image. The ISP is NBN (National Broadband Network). Antivirus software is McAfee Premium - Individual. It is really frustrating.