Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

Browser Highjack

more options

I am a blogger and while doing some work in Firefox browser my browser automatically opens some unwanted pages. While doing some research in the profile setting, I found some codes in profile config. setting. I am keeping only one default browser " 43xkzuc9" but another one also there(c1z1xvoz). I suspect that may be the reason. Kindly somebody help me to resolve the issue. I am copy pasting the code found in the profile configuration setting below.

[Install308046B0AF4A39CB] Default=Profiles/43xkzuc9.default-release Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/c1z1xvoz.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/43xkzuc9.default-release

[General] StartWithLastProfile=1 Version=2

Thanks in advance,

Rajkumar

I am a blogger and while doing some work in Firefox browser my browser automatically opens some unwanted pages. While doing some research in the profile setting, I found some codes in profile config. setting. I am keeping only one default browser " 43xkzuc9" but another one also there(c1z1xvoz). I suspect that may be the reason. Kindly somebody help me to resolve the issue. I am copy pasting the code found in the profile configuration setting below. [Install308046B0AF4A39CB] Default=Profiles/43xkzuc9.default-release Locked=1 [Profile1] Name=default IsRelative=1 Path=Profiles/c1z1xvoz.default Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/43xkzuc9.default-release [General] StartWithLastProfile=1 Version=2 Thanks in advance, Rajkumar

Zvolené řešení

Hi Rajkumar, Your profile information looks usual. This thread might help explain better: Firefox create too much profiles. https://support.mozilla.org/en-US/questions/1262122

In regard to opening unwanted pages, this could be caused by an add-on that you have installed or it could be caused by a malware infection on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/


There are also extensions available to help protect against malware, such as:

Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit.

Hope this helps.

Přečíst dotaz v kontextu 👍 0

Všechny odpovědi (1)

more options

Zvolené řešení

Hi Rajkumar, Your profile information looks usual. This thread might help explain better: Firefox create too much profiles. https://support.mozilla.org/en-US/questions/1262122

In regard to opening unwanted pages, this could be caused by an add-on that you have installed or it could be caused by a malware infection on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Safety Scanner https://docs.microsoft.com/en-us/windows/security/ threat-protection/intelligence/safety-scanner-download

MalwareBytes Anti-Malware https://www.malwarebytes.com/premium/

Anti-Rootkit Utility - TDSSKiller https://www.bleepingcomputer.com/download/tdsskiller/

MalwareBytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

ESET Online Scanner https://www.eset.com/us/home/online-scanner/


There are also extensions available to help protect against malware, such as:

Malwarebytes Browser Guard https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

Further information can be found in the Troubleshoot Firefox issues caused by malware article: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

If that doesn't fix the issue, try running Firefox in it's Safe Mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode to see if the issue goes away. If it does, it's likely caused by an add-on, so you will need to use trial and error to determine the culprit.

Hope this helps.