Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Learn More

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

I have lost my log ins and paswords even though I used the correct log in criteria.

  • 1 odpověď
  • 4 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od FredMcD

IamDruid
IamDruid
more options

Firefox developer updated and send me a message to log in to my account to sync data.

However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins.

However, I have all the information still on my smart phone!

This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Firefox developer updated and send me a message to log in to my account to sync data. However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins. However, I have all the information still on my smart phone! This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Upravil uživatel IamDruid dne

Všechny odpovědi (1)

FredMcD
FredMcD
more options

Did you reset the sync password?

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible