Thunderbird Forum podrške

Mac OS 14.5 Thunderbird 115.11.0: The quick filters don't find content in the bodies of the emails in the folder searched. E.g., melissa would be found in the email address or subject but not in the body of an email and the window comes up blank. I have only run into this in recent editions of TB. How do we fix this?

I previously enquired and was given a ticket number 150321. I later replied to say that the problem had gone away. This proved to be very short lived. The problem is that drop-down menus are blank. Thus clicking on "New Message" button produces a minimised blank dialog. Thus I am unable to send new e-mails. Clicking on other links such as help, tools, file etc produces narrow blank dialogs. I am able to continue receiving and reading incoming e-mails. Re-starting the computer sometimes produces a short term improvement. I am using an AMD 6 core CPU 32-bit operating system, x64-based processor I am trying to use Thunderbird 115.9 on Windows 10. It used to work, but the recent, continuing malfunction might be due to an automatic update, but I was not aware of the version number until the malfunction happened.

Kenneth Whiteley

Since starting my Win 10 Pro computer today, Thunderbird 115.4.2 (64-bit) has been "dead in the water". When it's launched, it posts the customary "Downloading Message 1 of [N]" status report, but then hangs right there, takes 3 or 4 minutes even to (re-)populate the tabs and panes that had been open, doesn't get past the alleged first new msg even in 15 or 20 minutes. When it does populate the Inbox pane, it shows no messages newer than last night just before shutdown. Very sluggish response to cursor, too: for ex. 30 seconds from clicking on a msg title in the Inbox pane to displaying that msg, even longer to bring up Help/About (with "Not Responding" shown in its title bar.)

  I get my mail through gmail's IMAP server but prefer to use Tbird's interface . Thinking there might be something evil about the first msg that was waiting to be downloaded, I used gmail's web interface to review everything new since last night, deleted several msgs that had attachments, then started Tbird again.  No change.  Can't even get Tbird into the "Work offline" state because it attempts download-of-new-msgs immediately after being started.
  The only consistently effective way I have found to STOP the hung Tbird is through (Classic) Task Manager's "Processes" list, which usually shows five or six "thunderbird.exe" instances.  After selecting whichever has the largest memory allocation I click on "End Process."
  This all "feels like" a bollixed internal state.  Does Tbird store internal-state information in its own file, or is it buried in the Registry?   If I attempt restoration from a backup, which files are needed; or is that unwise?
 I see there is a mid-April update available to 115.10; would installing it reset current messed-up internal state, or will that already messy situation prevent the update?   Is there any risk of losing my Inbox, Sent, etc contents?

Thanks!!!

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.cp.co.id failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina

My email for my domain (Gailfisher@Resourcesforchange.com) hosted by GoDaddy. Has been working correctly for years, but now when trying to send from TB, I get a message to enter password that does not work (it does work on my webhost's platform). Using Windows 10, TB version 115.11.0. BTW, I have another email via AOL that is working just fine on TB. I tried Safe mode -no go I tried following GoDaddy's instructions for IMAP but also did not work. FYI The GoDaddy help desk said: "Please match the server settings with the below server settings. Username Your email address Password Your email account's password Incoming servermail.[your domain name] Incoming ports IMAP - 143 POP - 110 Outgoing servermail.[your domain name] SMTP (outgoing) ports25 (587 or 80 might also work) IMAP use port 143" I tried setting up a new account in TB using email adddress and a new username, but that created the same problem. Here are the relevant screenshots. Thanks for your help!

I am currently using T-Bird 115.11 on Windows 10. Not that it matters much, because I have had this problem continually for years with various editions of Thunderbird on Win7 as well. Often when I open Thunderbird, I discover it has created hundreds and even thousands (today 65,000) duplicates of emails in various mailboxes. This has nothing to do with downloading. The emails in question were downloaded weeks or even months ago, and I havev't accessed them. Another problem is that Thunderbird creates emails dated in 1970, even before anyone thought of the internet, let alone PCs or emails. Why is this happening? How can I prevent it?

Hello, I recently installed Ubuntu 24.04 with the version of Thunderbird (115.10.1) supplied with the distribution. I can no longer display mail saved as .eml in a remote folder (sftp). Thunderbird opens, but the mail window is empty. If I ask for the source code, this message appears:

Unable to read file at address view-source:file:///run/user/1000/kio-fuse-ouSeRu/sftp/myuser@myserver/mymessage.eml?type=application/x-message-display.

If I open from CLI I get this message :

JavaScript error: chrome://messenger/content/aboutMessage.js, line 218: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgDBHdr.mime2DecodedSubject]

If I open the save file with a file editor I'm able to see the source code.

Could you please help me? Thanks

I permanently deleted all messages in a folder (call it "Unwanted"), then moved Unwanted to Trash, then deleted it permanently. It appeared to be gone. However the next time I opened Thunderbird, Unwanted was back. I tried this several times with the same result. I tried renaming it to "DeleteMe" but then I got the message "The folder could not be renamed. Perhaps the folder is being reparsed, or the new name is not a valid folder name."

Once again, I "permanently" deleted Unwanted and closed Thunderbird. Using a file manager, I found and deleted all relevant folders and files matching "Trash.*" and "Unwanted*.*" and rebooted the computer. However when I opened Thunderbird, an empty "Trash" folder was regenerated as expected, but the "Unwanted" folder was back.

How can I get rid of Unwanted? Thanks!

I use a Google Workspace account in Thunderbird. I have six main folders and each has sub-folders. I create search folders for each and favorite them so they’re across the top in TB. The individual emails then show up in each and I can chose to only show the unread ones. As far as I know TB is the only email program to allow this and it’s great. Recently I’ll be working away, pleased that I’m not getting inundated with emails, only to find out that I’m missing bunches of emails because the folders aren’t updating. I can open the individual folders and they’ll download new emails, which will then populate the search folders, but not getting to emails in a timely fashion is a problem. Anyone know what’s going on? TIA.

Thunderbird frequently stops retrieving emails for one of my accounts. I can still send them, but I don't receive them. I have to restart my computer for it to do so again, which generally lasts for a couple of days.

I'm using Version 115.11.0.

Having tried to resolve so many issues and scrolling through all these multiple help topics, I'm wondering whether Thunderbird is just too problematic to continue with. At the moment I can't send or receive emails and I've hunted down every fix I can find with no result. Right now I have the issues in the images attached.

I installed Thunderbird and eventually got it working. I download with IMAP and upload with SMTP. TB did a great job downloading gobs of email from Gmail and converting the labels into folders. In a couple cases, it created folders, but none of the emails with that label were downloaded into the folder. FOr example, there is a folder 'PE' and a subfolder " CD Ads'. Emails are present in both. However, in TB, 'PE' is lighter grey and italicized and empty.

The folder structure is not an exact match to the label structure. For example, in the labels, I have an 'Employment' label with 5 employers underneath it. None of the employers made it into TB.

I have a few other oddities too, but lets start with these. I did end up using a normal password to access the account, as 0Auth2 would not cooperate.

Thanks for you insites!

Cheers --Mark

I had an email account from my university that used gmail in the past but just recently disabled the email and migrated away from it.

However, when I removed that email account from thunderbird and restart the app, the oauth dialogue to authenticate the disabled account each time. It would also keep opening that dialogue every 30 minutes. Any help is appreciated.

After making some alterations to google account to use phone for credit card use. I started my Thunderbird email client to deal with my mail. i received email as normal and was able to delete unrequired mail as required. However those I wanted to file and place copies in local boxes no longer worked. I instead go a notice saying sign in with Google failed 400 error.(cannot process request malformed)

Hi everyone,

I have a problem with my T-Online account.

Thunderbird ESR 115.11.0

Windows 11

IMAP

As soon as I open Thunderbird, all 8400 mails in the account are deleted.

Only the mails from yesterday and today are still there. The account also works - sending and receiving.

Other accounts (Gmail and Strato ) are ok.

Have copied an offline backup of the account to TB - as soon as I go online the mails are deleted again.

Copying and moving the mails offline to a local folder does not work either.

TB first tries to establish a connection to the server - which of course doesn't work offline.

Would hate to reinstall as there are a lot of local folders.

I'm at a bit of a loss - thanks for your help

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0.The message count of my inbox is wrong. It is two (2) more than it actually is. Right now there are ten (10) messages in my inbox BUT the message count of my inbox says twelve (12). Please correct.

TB won't set up on Yahoo mail. Spent about 3 hours on the phone with one and sometimes two Yahoo techs and giving them total access to my computer so they could set up TB but could not get it working. It was eventually suggested I contact you folks, so here I am. When sending an email, it just keeps running like it's sending but doesn't stop. Eventually displays the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

The techs and I went around an endless loop of re-entering PW and checking authentication settings. Any suggestions?

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .