Unable To Connect

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge… (pročitajte više)

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge). Firefox is my first download on every new device and my go to even on my iPad.

I've been getting this error message lately and I don't know what to make of it. My saved tabs are working normally (email, work, streaming entertainment). This automatically comes out on ever new start / re-start (Firefox is my default) on separate tab but I am not opening any new website. It's been 2-3 days. At first I didn't mind it but its consistently happening and not just a one time thing. I already cleared my cache data. I've also ran a scan and it's come up clean (I have a paid BitDefender subscription). It's also not the local ip of my machine.

So any help would be great as I really don't want to leak any personal data or have any viruses.

Thank you for your time!

Asked by leoandrewa prije 2 sedmica

Last reply by zeroknight prije 2 sedmica

Reconnecting old device pollutes bookmarks with old bookmarks

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to c… (pročitajte više)

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

Asked by tonywoode prije 2 dana

Last reply by jscher2000 - Support Volunteer prije 24 minuta

log in to Netaddress with updated Firefox

How can I sign in to Netaddress with the new Firefox update? I'm afraid that as I am old and female I haven't a clue how all the information below can help. What can I … (pročitajte više)

How can I sign in to Netaddress with the new Firefox update?

I'm afraid that as I am old and female I haven't a clue how all the information below can help. What can I do with it? As I can't access my only email address, I'm not sure how I can follow instructions.

Fingers crossed for some information. At the moment all I get is 'bad request'.

Asked by Powell.Lesley-Jane prije 5 sati

Lost all tabs from previous session and standard fixes don't work

My Firefox settings are configured to "Open previous windows and tabs" on Startup. This worked fine until this morning, when I lost all of the tabs in my session, includi… (pročitajte više)

My Firefox settings are configured to "Open previous windows and tabs" on Startup. This worked fine until this morning, when I lost all of the tabs in my session, including the pinned ones. The last time I closed Firefox, there was only one window open.

I have already tried these ideas to restore the tabs:

  • CTRL+SHIFT+T: Does nothing
  • CTRL+SHIFT+N: Does nothing
  • Three bar menu -> History -> Recently closed tabs: The list is empty
  • Three bar menu -> History -> Recently closed windows: The option is greyed out
  • Three bar menu -> History -> Restore previous session: The option does not exist in the menu
  • Open user profile folder and open sessionstore-backups folder: There are three files named "previous.jsonlz4", "recovery.baklz4" and "recovery.baklz4". They are each 2KB and contain only an empty tab with the URL "about:home". There are three additional files starting with "upgrade" but they are from too long ago, so they don't contain the tabs I require.

The contents of these tabs are vitally important for my work, so this is causing me significant stress. If anyone can suggest ways to recover my previous tab beyond the documented fixes, I would greatly appreciate it. Thank you so much to anyone who can help!

Asked by king__lego prije 1 sedmicu

Last reply by king__lego prije 7 sati

Firefox DoH fails on Linux Mint XFCE and Fedora Kinoite

Hello, By default, DoH fails on Max Protection in the latest OS versions listed above. The workaround I've discovered is using https://1.1.1.1/dns-query, but I would rath… (pročitajte više)

Hello, By default, DoH fails on Max Protection in the latest OS versions listed above. The workaround I've discovered is using https://1.1.1.1/dns-query, but I would rather use the default settings.

Asked by coreywolfhart prije 1 sedmicu

Last reply by jonzn4SUSE prije 1 sedmicu

Latest Update deleted addon extension

After the latest update (Monday) my Lastpass extension icon disappeared from the extension toolbar. It was still listed in the Add-ons and themes page. How do I get it v… (pročitajte više)

After the latest update (Monday) my Lastpass extension icon disappeared from the extension toolbar. It was still listed in the Add-ons and themes page. How do I get it visible again? I've tried to right click the Lasspass icon but "pin it" does not appear. I've deleted the extension, rebooted and reinstalled with no difference.

Asked by rvolkwein3 prije 18 sati

Last reply by jonzn4SUSE prije 11 sati

Login broken across multiple sites

I haven't been able to login with MFA on my uni website and also make purchases using credit cards on commercial sites. I have tried Troubleshooting mode and the problem… (pročitajte više)

I haven't been able to login with MFA on my uni website and also make purchases using credit cards on commercial sites.

I have tried Troubleshooting mode and the problem persists. Switching to Opera browser showed normal functionality.

Firefox 125.0.3 (64-bit) on macOS 14.4

Asked by dm4n prije 1 sedmicu

Browser Privacy: Enhanced Tracking Protection & Cookies and Site Data have conflicting issue

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section. Under … (pročitajte više)

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section.

Under the Browser Privacy section, the two subheads, "Enhanced Tracking Protection" and "Cookies and Site Data" serve two distinct purposes—as I understand. Enhanced Tracking Protection will automatically add the URL of a webpage (that you currently have open) to the Enhanced Tracking Protection screen whenever you disable the shield in the search bar. This will turn off tracking for that website until turn you it back on. You can also manually add websites to the Enhanced Tracking Protection screen if you have mulitples to add. This whitelist will stay active until you delete them or click on the shield to turn it back on.

The Cookies and Site Data section further down, allows you to create a list of sites that you want to BLOCK, ALLOW FOR SESSION, or ALLOW cookies and site data to be used, and retained or not. This differs from the Enhanced Tracking Protection section.

Today, I wanted to delete one of the websites listed in the Enhanced Tracking Protection, and did so manually. But since there were only a couple listed (I rarely add to this screen), I simply clicked on "Remove All Websites" instead of "Remove Website." Unfortunately, when I went down to the Cookies and Site Data list (which I use all the time) to add a new URL today, my entire list was gone! I did not remove or enter anything in the Cookies and Site Data screen today, prior to using the Enhanced Tracking Protection screen.

As you can guess, I am sick because I had over 100 sites listed in the Cookies and Site Data section, and lost them all when I removed the few websites in the Enhanced Tracking Protection section. I don't know why or how this happened, but it is worth noting that I did just update Firefox this morning to vs 125.0.2 (from 124.0.2). My list is gone, but does anyone have a reason why it happened and is there a way to prevent that in the future? Or is it some kind of bug with the latest release or an earlier one. (I haven't opened the Enhanced Tracking Protection screen for a long time, so it could be from any past release.) Sorry I don't have more info than that. Any solutions would be appeciated.

Asked by sand1 prije 3 sedmica

Last reply by sand1 prije 1 sedmicu

Browser crashes on opening certain filetypes (notably PDF)

Hi everyone, I'm running Firefox which I compiled with vaapi support because I was trying to use hardware acceleration for videos, so I think this bug may have something… (pročitajte više)

Hi everyone,

I'm running Firefox which I compiled with vaapi support because I was trying to use hardware acceleration for videos, so I think this bug may have something to do with that. Every time I open a pdf file my browser instantly crashes. When I use troubleshoot mode I have no such issue. I then tried with a fresh all-default user profile with no add-ons, nothing, and still I crash when loading a PDF. Any pointers would be appreciated.

Asked by jethro.rosette prije 1 sedmicu

Last reply by jonzn4SUSE prije 1 sedmicu

  • Riješeno

Yahoo Search Cannot Be Removed

I have read through the user threads and tried everything I could find including malware searching and, of course, setting google as my search preference but no matter wh… (pročitajte više)

I have read through the user threads and tried everything I could find including malware searching and, of course, setting google as my search preference but no matter what I try the splash page for Firefox (re-installed twice) is Yahoo. Has anyone found a cure for this issue on their Mac - my Mac parameters are in the attached screenshot.

Thanks for any sage wisdom!

Asked by eric234 prije 1 sedmicu

Answered by jscher2000 - Support Volunteer prije 1 sedmicu

Help search results don't show list by date

Your help utility needs help. -results don't show date, must open each item. Results seem to not be listed in date order. What a mess to sort through. I can't select a de… (pročitajte više)

Your help utility needs help. -results don't show date, must open each item. Results seem to not be listed in date order. What a mess to sort through. I can't select a desired date range, or select by release version number. -your search tool isn't very effective, I keep getting unrelated results. I do better by searching google to find the help I want regarding Firefox.

Asked by Davyboy prije 2 sedmica

ff pass words gone

hi can anyone tell me how to get my saved passwords back into ff. they got deleted somehow by Clean Disk app instructions ive found on web are for everything except wha… (pročitajte više)

hi can anyone tell me how to get my saved passwords back into ff. they got deleted somehow by Clean Disk app

instructions ive found on web are for everything except what i need thanks

Asked by bill prije 2 sedmica

Last reply by bill prije 2 sedmica

Recaptcha. Are you goping to let is work again or must I go to Chrome?

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using t… (pročitajte više)

I use RECAPTCHA to validate my access to a number of websites. Still works fine if I use Google Chrome. Firefox has shut off access to this App. Why? I have tried using the Proxy option, I have tried not using the Proxy Option. Nothing seems to work. Are you planning on addressing this issue or must I go to another browser to do what Firefox USED TO ALLOW ME TO DO?

Was this breakage planned or did you screw up and do inadequate testing?

Asked by Phredd prije 2 sedmica

Last reply by jscher2000 - Support Volunteer prije 2 sedmica

Extremely High Ram Usage

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so… (pročitajte više)

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

Asked by customhitcher prije 2 sedmica

Last reply by jscher2000 - Support Volunteer prije 2 sedmica

Private Windows Closing Unexpectedly

Hi! I'm trying to determine if I'm having a Firefox issue or not. I've been using Firefox for many years and frequently use private windows. I've got a new laptop with… (pročitajte više)

Hi!

I'm trying to determine if I'm having a Firefox issue or not. I've been using Firefox for many years and frequently use private windows.

I've got a new laptop with Windows 11 and have been noticing that my private windows are sometimes closing unexpectedly. After which, I can't get my tabs back. This has only happened with private windows, and not regular windows.

Is this an issue that's being reported in the community? Thanks.

Asked by pmench prije 1 sedmicu

Last reply by pmench prije 1 sedmicu

Version 125.0.3, Mac, tab crashing

Since upgrading to the last version, 125.0.3 I'm getting tab crashes. Is there any way to go to a previous version? I have not had any issues with the websites I'm vi… (pročitajte više)

Since upgrading to the last version, 125.0.3 I'm getting tab crashes. Is there any way to go to a previous version? I have not had any issues with the websites I'm visiting until this new version of Firefox.

Asked by robertglenanderson prije 2 sedmica

Last reply by robertglenanderson prije 1 sedmicu