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Threat Detected: Trojan Spyware Access to this computer is blocked for security reasons. Please contact Microsoft Support: 855-752-1661

Hi, not sure the best place to ask, but it's been an ongoing issue since 2022. I kind of believe a shift in Intel has caused some of these issues, but probably not important (and I've already contacted them and did not get anywhere) at the moment.

Essentially, having Firefox running crashes the Intel UHD Graphics system, typically it is the UHD 620, but I believe I have some systems with a UHD 630. On Windows, I get a blank screen for 1.5 seconds, on macOS it crashes the entire Mac. I...I have a hard time wrapping my head around the fact I'm the only one with the issue and has occurred on multiple computers over a period of 18 months. The systems in question include the following:

Dell Optiplex 5040 MT - Fixed by putting a GTX 1650 in its 16x slot. Dell Optiplex 5060 MFF Dell Latitude 7290 Dell Latitude 7490 MSI GF63 (9th generation revision) MacBook Air 2020 w/ Intel i3 under macOS.

The thing is, with the exception of the MacBook, PCs don't report any issues apart from a "Hardware Failure" within the Reliability Monitor and the aforementioned screen shutoff. With World of Warcraft I'm able to reproduce the issue consistently under both DX11 and DX9, but Firefox not so much. I do see it occurring only on YouTube videos on the MacBook and is more common to occur on PC, but I have also had it happen on normal browsing.

I can turn off hardware acceleration and have done so, but I do wonder how much of an impact it will make on power efficiency on say, battery power. Would be something that should be fixed and I would like to put effort into getting it resolved, but I have no idea where to start. All drivers are up to date, Intel Boost is disabled (and I wonder if having it set as so causes this, though the MSI has no such BIOS setting) and it only occurs on Windows PCs with Windows 11.

Thanks for reading.

Hello,

I've been experiencing a great deal of crashes recently, mostly just with individual tabs, but occasionally the Firefox window itself goes down as well. I've tried reinstalling and refreshing Firefox, and I've been doing checks to see if my RAM or other hardware are faulty with no results so far.

I've mostly experienced the issue when playing videos on YouTube, but I've had crashes just casually browsing other sites as well.

Any insight would be greatly appreciated, and thank you in advance.

bp-3e6bcd10-d991-4eb3-b46b-2fca70240516 bp-2f551d4d-717e-44aa-8b9b-b0a090240516 bp-6dfd6f07-f3fa-4199-b2d7-c87710240516 bp-ef69ad81-946d-4543-8e2f-163bc0240516 bp-a0313c91-5bf5-496e-915b-b5b0e0240516

I changed the password for one of my gmail accounts and now Thunderbird can't access it. It kept asking for verification. When I realized the problem I changed out the '@' but I can't change the password in Thunderbird. New emails are accessible in Gmail and Outlook but Thunderbird doesn't show then and nothing happens when I use 'get messages'. I need to delete the problem account to re-enter it, when I try to add the email address as a new account Thunderbird just says it already exists and does nothing.

Regular usage of Firefox results in crashes; usually have no more than 4 tabs on, but also crashes even with only one tab on. Using other mobile browsers (Brave, Chrome) with the same or even more level of usage does not result in crashes, leading me to believe the problem is with Firefox.

This problem was already asked previously (https://support.mozilla.org/en-US/questions/1431267) but has been archived without a solution that worked for me.

Latest crash report:

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bfa85f01-b670-4443-b52c-0c21fca59670 java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 39482192 free bytes and 37MB until OOM, target footprint 268435456, growth limit 268435456

java.lang.OutOfMemoryError: Failed to allocate a 134217744 byte allocation with 39482192 free bytes and 37MB until OOM, target footprint 268435456, growth limit 268435456 at java.util.Arrays.copyOf(Arrays.java:3578) at java.io.ByteArrayOutputStream.grow(ByteArrayOutputStream.java:120) at java.io.ByteArrayOutputStream.ensureCapacity(ByteArrayOutputStream.java:95) at java.io.ByteArrayOutputStream.write(ByteArrayOutputStream.java:156) at kotlin.io.ByteStreamsKt.copyTo(IOStreams.kt:17) at kotlin.io.ByteStreamsKt.copyTo$default(IOStreams.kt:3) at kotlin.io.ByteStreamsKt.readBytes(IOStreams.kt:21) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetch$1.invoke(ImageLoader.kt:8) at mozilla.components.concept.fetch.Response$Body.useStream(Response.kt:8) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invokeSuspend(ImageLoader.kt:72) at mozilla.components.support.images.compose.loader.ImageLoaderKt$fetchAndDecode$2.invoke(ImageLoader.kt:13) at kotlinx.coroutines.intrinsics.UndispatchedKt.startUndispatchedOrReturn(Undispatched.kt:16) at kotlinx.coroutines.BuildersKt.withContext(Unknown Source:74) at mozilla.components.support.images.compose.loader.ImageLoaderKt$load$bitmap$1.invokeSuspend(ImageLoader.kt:52) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:111) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:98) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@f8bcc7a, androidx.compose.runtime.BroadcastFrameClock@72f6c2b, StandaloneCoroutine{Cancelling}@6685888, AndroidUiDispatcher@6975221]

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Phone Details:

Techno Spark 20 Pro (with latest updates downloaded) Android 13 12GB+6GB RAM

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Hopefully this can be fixed.

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

As of Wednesday afternoon my internal/system mic and speakers are no longer working with FireFox. Geek Squad says it's a problem with FireFox. I'm running Win11 on a Dell laptop that's about a year old. Firefox is up to date, and Windows should be as well.

I've been using Firefox for about six months. I'm a MacBook user with the most recent version of Sonoma installed. After a month or so of using Firefox it starts crashing and freezing. Sometimes I can't restart it for several minutes. Whenever this happens, I refresh it. I've refreshed it about twice. I've re-installed it twice too, but it keeps happening. Most settings are default, but I wanted to include the settings in case this could be the problem: - I've turned off Firefox home content - I've turned off all passwords and autofill features - Never Remember History - Do Not Track and Tell Websites not to share/sell my data are turned on - I left the standard-level security settings as is

I have one extension installed.

The only other browser I have installed is Safari and I am not having these issues. I should add that I don't receive any error messages when this happens, it just freezes. The most recent issue is that I was clicking on buttons on a website and it wasn't working, but when I started using the Safari browser (which also set to private mode) it worked fine.

When it works I love Firefox and would like to keep using it. I am wondering if there is anything I can do to fix this.

Firefox browser doesn't load youtube's content, showing only grey for videos and text. The browser console shows a number of errors (I've attached a screenshot of the console). Even playing a YouTube video linked from a web site plays only that video. All other content is greyed out. Safari loads YouTube without problem. iMac 2017 OS is up to date, as is Firefox. What do the errors mean, and is it a problem with my settings? Thank you for any help

This is a recent change, and in fact I don't *think* there's a "missing message" problem after reading and watching for a couple of days. I *think* something has changed and Thunderbird reports having "downloaded x messages" even if it *just downloaded them a moment ago*.

So it may download 5 messages, then a few seconds later you hit the Get Messages button, and there are no actual new messages but it still reports "5 messages downloaded" but nothing new is shown. As of last week, it would have reported "there are no new messages" when you hit that button soon after having received messages.

So I think:

• there is no serious messages-missing problem
• there is a disconcerting issue with a change in how Thunderbird reports status where a message arrival state is "sticky" and for some duration after getting new messages it will re-report the count of the last receipt when asked to download when there are no new messages.

I could be wrong about either of these, but there's a definite change in a behavior that I'd gotten very accustomed to. It is alarming to hit the button, see a message regarding some number of new messages, and receive none.

I'm guessing others, like me, spent some time panicking, searching forums, repairing the inbox... I think I'm as interested in confirming that there isn't a bigger problem as I am in getting back to the accustomed behavior.

Hope this is useful; thanks for your attention!

Currently on 115.11.0 (64-bit) on Windows 11; first occurred at least one version prior.

"Unable to connect to IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections." I do not have that option under Advanced Server Settings. I'm using POP3 mail server with Optusnet.

I have a xiaomi pad 5 and when I installed a pwa (freshrss, but I've tried with some other sites that allow it) the scrolling becomes sluggish and unresponsive. If I open the site directly in firefox itself it works perfectly, and the same sites installed on my phone also work well (samsung a52s). Firefox in both phone and tablet is the beta version 127.0b1

I have a Blackview Tab16 (10" screen), which I bought last year; it was running Firefox quite happily until a couple of months ago. Now when I click on the icon, I get a sort of 'welcome' screen (with some message about a search widget?) for a fraction of a second, then FF closes and I get an error message saying 'Sorry. Firefox had a problem and crashed.' The version of FF is 126.0. I was told to try clearing the cache, but there is nothing there to clear! The tablet is running Android 12 / DoKe OS V3.0.

I have an 8" Blackview tablet which - despite needing to be plugged in to run all the time! - opens & runs Firefox perfectly happily. It's my main browser on my MacBook as well, and will run on my iPhone.

I'm using bandlab to link me and my friends who are hundreds of miles away to make music. Firefox and all browsers crash a lot with a "high memory usage" alert. But these are pretty big projects. I have 32GB RAM, this thing is crashing at much lower RAM levels than I would like for it to use. like 1GB seems to be the limit (i dont know that number if its exact or correct)

Is there any setting where I can INCREASE memory usage so I dont lose work from random crashes due to memory usage?

I've been reorganizing my folders, and while working on this, I will occasionally find that I can no longer create a new folder or rename an existing one, or, somewhat worse, when I rename a folder, it will disappear, along with the messages that were in it. The messages that were in the missing folder don't show up in a search, and aren't in trash.

If I close Tbird and quickfilters, and sometimes also restart the computer, the functions again work as they should (but the missing folders do not reappear). Rebuilding the parent folder doesn't recover the missing subfolder. The problem can happen when Tbird is the only open application.

Any idea what can cause this? Or where the missing emails might be?

Thanks Kent

Since starting my Win 10 Pro computer today, Thunderbird 115.4.2 (64-bit) has been "dead in the water". When it's launched, it posts the customary "Downloading Message 1 of [N]" status report, but then hangs right there, takes 3 or 4 minutes even to (re-)populate the tabs and panes that had been open, doesn't get past the alleged first new msg even in 15 or 20 minutes. When it does populate the Inbox pane, it shows no messages newer than last night just before shutdown. Very sluggish response to cursor, too: for ex. 30 seconds from clicking on a msg title in the Inbox pane to displaying that msg, even longer to bring up Help/About (with "Not Responding" shown in its title bar.)

  I get my mail through gmail's IMAP server but prefer to use Tbird's interface . Thinking there might be something evil about the first msg that was waiting to be downloaded, I used gmail's web interface to review everything new since last night, deleted several msgs that had attachments, then started Tbird again.  No change.  Can't even get Tbird into the "Work offline" state because it attempts download-of-new-msgs immediately after being started.
  The only consistently effective way I have found to STOP the hung Tbird is through (Classic) Task Manager's "Processes" list, which usually shows five or six "thunderbird.exe" instances.  After selecting whichever has the largest memory allocation I click on "End Process."
  This all "feels like" a bollixed internal state.  Does Tbird store internal-state information in its own file, or is it buried in the Registry?   If I attempt restoration from a backup, which files are needed; or is that unwise?
 I see there is a mid-April update available to 115.10; would installing it reset current messed-up internal state, or will that already messy situation prevent the update?   Is there any risk of losing my Inbox, Sent, etc contents?

Thanks!!!