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My App keeps crashing when I open it
My firefox crashes every time I try to open the app. Restarting my phone and redownloading the app does not help, and I cannot access the app to do much else.
My firefox crashes every time I try to open the app. Restarting my phone and redownloading the app does not help, and I cannot access the app to do much else.
All updates since 117.0 crash when I attempt to launch (iPhone X, iOS 14.3). I've never had any issue with previous updates. Seems like a bug that needs rectifying. … (pročitajte više)
All updates since 117.0 crash when I attempt to launch (iPhone X, iOS 14.3). I've never had any issue with previous updates. Seems like a bug that needs rectifying.
Recently firefox for Android started crashing instantly upon opening the app. Tried clearing the cache, making sure it was updated, uninstalled then reinstalled. Nothing … (pročitajte više)
Recently firefox for Android started crashing instantly upon opening the app. Tried clearing the cache, making sure it was updated, uninstalled then reinstalled. Nothing has fixed it.
Worked great up until a few days ago so I'm assuming something in an app update messed it up.
Android 12, LG V60.
Thanks,
Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I… (pročitajte više)
Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I attached A Photo Of This Crashing Problem. Sir Please Fix The Problem As Soon As Possible. Thank You.
I am posting this issue at the request of E from Firefox's app developer feedback after I submitted an app review. The app continues to be unstable on my Pixel 6a (lates… (pročitajte više)
I am posting this issue at the request of E from Firefox's app developer feedback after I submitted an app review.
The app continues to be unstable on my Pixel 6a (latest OS, Android 13) after freezing up on what appears to be any heavily scrolled pages or those that create a heavy cache. This freezing then causes abrupt phone restarts shortly thereafter, but not always immediately. Usually the culprit seems to be linked to Facebook album viewing, Imgur albums with article-length descriptions, etc. The abrupt phone restarting occurs whether force stopping Firefox and clearing the cache right away or not (although the restarts seem to happen faster if I force stop the app). I have simply closed the app during the freeze, put my phone down, and come back minutes or hours later to it having restarted on its own.
In addition, open tabs have a tendency to lose their scroll spots on a non-infinitely-scrolling page (e.g. an article not requiring expanding) when the app is minimized but not closed. This is probably unrelated(?) and isn't as critical as the spontaneous restarts, however.
It looks like many Pixel 6a users have had this issue, although those support threads from 8-9 months ago have now been archived. Someone else mentioned scripts from the websites themselves may be to blame? Would be curious to hear of any specific fixes. Thanks!
I regularly update the app, without any problems. The latest one (117) causes a startup crash. Can’t access the browser or the settings. Thank god for jailbreak, I down… (pročitajte više)
I regularly update the app, without any problems.
The latest one (117) causes a startup crash. Can’t access the browser or the settings.
Thank god for jailbreak, I downgraded to the stable 116.4. Cleared web data, rebooted to a non-jailbreak state, updated to 117 and still crashes.
Back to 116.4 until a solution or feedback.
iPad Air 4th generation, on iOS 14.4.2
Cheers for reading!
History tab view shows an image of tab value but does nothing when a tab is selected, opens a blank pane. Click-hold on tab thumbnail causes browser to crash. IOS Firefox… (pročitajte više)
History tab view shows an image of tab value but does nothing when a tab is selected, opens a blank pane. Click-hold on tab thumbnail causes browser to crash. IOS Firefox current versions. iPhone SE 3rd gen.
Frequently crashes without warning, pages lag constantly where scrolling down is impossible, even after the page is refreshed. Creates way too many new tabs (like 50 a da… (pročitajte više)
Frequently crashes without warning, pages lag constantly where scrolling down is impossible, even after the page is refreshed. Creates way too many new tabs (like 50 a day) and ads mess up the design of the webpage.
Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. … (pročitajte više)
Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. It might've done so anyway without putting it to sleep but I haven't tested leaving the screen on long enough. I noticed that if I was quick enough and force stop the app the phone doesn't reboot, but that window is really short. Maybe 2 seconds or so. Suffice to say force stopping didn't always work since the window is so short. When Firefox freezes other apps and phone functions work normally. It's been ongoing for a while through multiple updates. I see some people have already reported this same issue here. Can Mozilla fix this please? I have uBlock origin addon installed thanks. Also this never happened with my Pixel 3 phone which I was using up until a few months back so maybe it's pixel 6a specific. Alot of people have this same issue with pxiel6a from googling. It can freeze on any site I visit but one example is reddit.
Whenever firefox is running in the background waiting to be used, it crashes as soon as i click an external link or open the application from my home screen. Opening the … (pročitajte više)
Whenever firefox is running in the background waiting to be used, it crashes as soon as i click an external link or open the application from my home screen. Opening the app after not using it for 5 minutes causes the app to freeze, and won’t respond until the app is restarted completely.
Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usual… (pročitajte više)
Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usually receives the crash reports.
1cb54f1f-11f5-4fa7-9d97-b4bf58d29ac2 java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference
java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference at java.lang.String.valueOf(String.java:2924) at java.lang.StringBuilder.append(StringBuilder.java:132) at java.lang.Throwable.printEnclosedStackTrace(Throwable.java:709) at java.lang.Throwable.printStackTrace(Throwable.java:674) at java.lang.Throwable.printStackTrace(Throwable.java:735) at mozilla.components.support.base.ext.ThrowableKt.getStacktraceAsString$default(Throwable.kt:19) at mozilla.components.lib.crash.service.MozillaSocorroService.sendCrashData(MozillaSocorroService.kt:607) at mozilla.components.lib.crash.service.MozillaSocorroService.sendReport$lib_crash_release(MozillaSocorroService.kt:285) at mozilla.components.lib.crash.service.MozillaSocorroService.report(MozillaSocorroService.kt:5) at mozilla.components.lib.crash.CrashReporter$submitReport$2.invokeSuspend(CrashReporter.kt:70) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:96) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@6aec4f8, Dispatchers.IO]
The original bookmarks crash was this:
300e77b6-00e5-458d-ae84-d1202c866a1b java.lang.NullPointerException
* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=9fd75a9f565c460b91e4977064d87e83
java.lang.NullPointerException at org.mozilla.fenix.library.bookmarks.BookmarkFragment.refreshBookmarks(BookmarkFragment.kt:103) at org.mozilla.fenix.library.bookmarks.BookmarkFragment$refreshBookmarks$1.invokeSuspend(BookmarkFragment.kt:14) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:214) at android.app.ActivityThread.main(ActivityThread.java:7400) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:491) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@26f4bf6, Dispatchers.Main]
My pixel 5 still has the bug that Mozilla claims they fixed where if you rotate the screen of a video to landscape then it will send the app to the background or will not… (pročitajte više)
My pixel 5 still has the bug that Mozilla claims they fixed where if you rotate the screen of a video to landscape then it will send the app to the background or will not fully rotate and more the half the screen will be cut off. Will this ever be addressed? It's been months now.
The only 'fix' seems clicking on the app and sending it to the background over and over.
I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being… (pročitajte više)
I have an Iphone 11 Pro with iOS version 16.5.1, and I have been having some problems with the Firefox app. I have a number of tabs on my browser, with some of them being very old. I was trying to clear some of them up and I noticed that a good portion of them will not load. Even though I can see their titles in the tab, when I select them, only a blank white page loads up, not even with a URL bar, so I am unable to reload the site. When I try to tap on the tab for longer than a few seconds to bring up additional options, the whole app crashes.
What can be done about this?
Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the rest… (pročitajte više)
Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.
Firefox crashes with the same issue as before (https://support.mozilla.org/hu/questions/1395270), but with two minor differences. I'm now using the latest version of Expl… (pročitajte više)
Firefox crashes with the same issue as before (https://support.mozilla.org/hu/questions/1395270), but with two minor differences. I'm now using the latest version of ExplorerPatcher and Firefox works fine in safe mode. I tried disabling all the add-ons, themes and extensions in while in safe mode and then launch Firefox, but it didn't work. The developer made the issues and discussion sections read only on the project's GitHub page, so I'm unable to contact them. Here are the logs about the most recent crashes:
Firefox has been crashing a lot lately and each time my browser history is completely wiped out. I need help recovering it, please anyone can help?
Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open … (pročitajte više)
Hello Since few week I’m not able to use fiorefox on my iOS devices (iOS 16.5). The application is unusable :( it crashes in few seconds even if I don’t try to open new tabs. I tried to remove the app and reinstall again Firefox but without success at the moment I have the version 114.3. Do you have any suggestions on what I can try? I don’t know if this can help but Firefox focus and DuckDuckGo browser are working fine on my devices (I guess they share a good amount of the Firefox source code)
Thanks a lot Andrea
V 109 firefox focus. The app will freeze and the force the iPhone to restart. This started happening a few days ago after I updated to the latest version. IOS 16.2 … (pročitajte više)
V 109 firefox focus. The app will freeze and the force the iPhone to restart. This started happening a few days ago after I updated to the latest version. IOS 16.2
On youtube mobile site or a reddit video, when I click the bottom right button to fullscreen the video, a message pops up that says 'entering fullscreen mode' (with a fir… (pročitajte više)
On youtube mobile site or a reddit video, when I click the bottom right button to fullscreen the video, a message pops up that says 'entering fullscreen mode' (with a firefox logo on the left of the message) and then firefox closes and I'm at my android home page
This seems to happen when I watch videos in a new instance. If I reopen firefox to the video and then try fullscreen again, it goes full screen no problem. So basically it's annoying and happens when I try to watch any video full screen for the first time.
Is this a known bug? Wasn't an issue on my old phone (I just got the galaxy s23).
Firefox is fully updated from playstore. Only addons installed is ublock origin and Privacy Badger
Thank you for any assistance
Not exactly sure what update started this but it worked fine before. I use Firefox on s23 ultra and tab S8 ultra. Both are signed into and I've tried to reinstall the app… (pročitajte više)
Not exactly sure what update started this but it worked fine before. I use Firefox on s23 ultra and tab S8 ultra. Both are signed into and I've tried to reinstall the app but still doesn't fix the problem. If I go on YouTube or a website that has video, if I click on full screen the app closes down but keeps playing the video. If I open the app and hit full screen again it then works and fills the screen with the video. If I could go back to a month ago maybe since this is pretty new bug. I do have add-ons but even with a clean install and no add-ons it still does the same thing. Was referred here from the play store.