Incorrect file format

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed… (pročitajte više)

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed that the content-type is text/plain in the response to the request. I changed the content-type to application/octet-stream, but the error still persists

Asked by Borys Krasko prije 1 sedmicu

Last reply by Borys Krasko prije 1 sedmicu

macOS - 115.10.1 (64-bit) Keeps being non-responsive

So running thunderbird 115.10.1 (64-bit) and more and more issues: the app keeps getting non-responsive for long period of time, to fix this I have to force quit the … (pročitajte više)

So running thunderbird 115.10.1 (64-bit) and more and more issues:

  • the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
  • at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.

Asked by breon prije 5 dana

Last reply by breon prije 4 dana

can't sync and Firefox crashes regularly after last update

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0 Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9 Logged into M… (pročitajte više)

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0

Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9

Logged into Mozilla, Sync now does nothing, "Last synced: never" Also crashes frequently all since last update.

Asked by becyclist-temp prije 2 sedmica

Last reply by Paul prije 2 sedmica

Image files as attachments vs. part of body text

I'm using the latest version of THUNDERBIRD for WINDOWS (now 10 HOME), but this problem has existed for years with previous versions of THUNDERBIRD and former releases of… (pročitajte više)

I'm using the latest version of THUNDERBIRD for WINDOWS (now 10 HOME), but this problem has existed for years with previous versions of THUNDERBIRD and former releases of WINDOWS, both HOME & PRO releases. And, it seems to be very specific. When i receive e-mails from (especially) 2 friends who both use AOL as their e-mail client, when I receive them, the imaged files (or memes) are always 'converted into attachments, and what shows in the Body Text of the e-mails is empty boxes. Yet, when I get e-mails from others, including from commercial sources, if there are images within the Body Text, they are present there. This IS very annoying because many times the e-mails I get from these two friends are technical e-mails, with clarifying images as part of the Body Text. When I have mentioned this to them, their responses are that n one else complains, only me, and so the problem MUST BE at my end, but that doesn't make sense, since when I receive e-mails from others (Gmail, etal.) any included images are fully where they belong. ++++++++++++++++++++ Secondly, WHY is it that when there are threaded e-mails in the Sent folder, the ARROW to expand the thread appears at the left side, but in the Delete folder the ARROW appears between the title of the e-mail & the next column? This IS very annoying!!!! Also, when I'm in the DELETE folder, sometimes only two options appear at the right side: Archive Delete, BUT in other incidences, there's a plethora of alternative options, and the Delete option is positioned in a different place. More often than not, I click on the option to send it e-mail to the Archive folder, when I really wanted to Delete it permanently. Another major annoyance!!!! Thank you robert herold

 17mkombi@gmail.com   OR   rhh.jr5387@gmail.com

Asked by karl prije 1 sedmicu

Last reply by david prije 1 sedmicu

FireFox takes 2 attempts to load searches.

when I search for a page after opening a tab. The page will load slowly then stop. I'll then have to hit enter again for the page the load. This does not happen with Chro… (pročitajte više)

when I search for a page after opening a tab. The page will load slowly then stop. I'll then have to hit enter again for the page the load. This does not happen with Chrome or Edge. Any ideas how to fix this frustrating issue. Thanks.

Asked by caballerj prije 1 sedmicu

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Lost bookmarks

A couple of months ago, I suddenly lost all my saved bookmarks, plus the ones on my toolbar. Strange thing is, all the folders and sub-folders I created are still there, … (pročitajte više)

A couple of months ago, I suddenly lost all my saved bookmarks, plus the ones on my toolbar. Strange thing is, all the folders and sub-folders I created are still there, they're just all empty.

Can I get them back somehow? I've been collecting them for years so can't replace them all!

Firefox 125.2 iMac OS x10.15

Asked by amanda52 prije 1 dan

Answered by jscher2000 - Support Volunteer prije 14 sati

Full screen closes and returns to home screen

I'm having the same issue as previously posted below. I am on a Google pixel 7 pro. "On youtube mobile site or a reddit video, when I click the bottom right button to fu… (pročitajte više)

I'm having the same issue as previously posted below. I am on a Google pixel 7 pro.

"On youtube mobile site or a reddit video, when I click the bottom right button to fullscreen the video, a message pops up that says 'entering fullscreen mode' (with a firefox logo on the left of the message) and then firefox closes and I'm at my android home page

This seems to happen when I watch videos in a new instance. If I reopen firefox to the video and then try fullscreen again, it goes full screen no problem. So basically it's annoying and happens when I try to watch any video full screen for the first time.

Is this a known bug? Wasn't an issue on my old phone (I just got the galaxy s23). "

Asked by edanannand prije 2 sedmica

Last reply by edanannand prije 1 sedmicu

Error: Import Failed Unexpectedly

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Pro… (pročitajte više)

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Profiles folder. I have tried to import this old default profile using the import function in my new Thunderbird install on my new Windows 11 computer.

Alas, I get the error message "Import failed unexpectedly; more information may be available in the Error Console." I looked in the error console, and it's empty.

Is there a better way to import my old data from my old default profile folder? It's 3GB of valuable data and I'll be in a pickle if I can't access it.

Thanks very much.

Asked by LN899 prije 2 sedmica

Last reply by Matt prije 2 sedmica

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Error message when I try to access gmail.

For the last several days I cannot access my gmail on my PC with firefox. I keep getting an error message that says: "We’re sorry, but your account is temporarily unava… (pročitajte više)

For the last several days I cannot access my gmail on my PC with firefox. I keep getting an error message that says:

"We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes. You can view the Google Workspace Status Dashboard for the current status of the service.

If the issue persists, please visit the Help Center »

Try Again Sign Out"

I keep trying, but to no avail. Gmail works with Chrome on my PC. How can I fix this?

Asked by Cecilia Knoblauch prije 1 sedmicu

Answered by zeroknight prije 1 sedmicu

Found 1 result for ‘Unable to add Gmail account in addition to an Outlook and Comcast email account’ for ‘Thunderbird’

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmai… (pročitajte više)

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmail won't install. I'm using Windows 11 on a Surface Pro 8 laptop.

Asked by Baker Rawlings prije 2 sedmica

Last reply by christ1 prije 2 sedmica

Failed to check for Updates

I recently have gotten a message about manually updating Firefox on my Windows 11 system. Even after I updated, I then I started getting the same message and also "Failed… (pročitajte više)

I recently have gotten a message about manually updating Firefox on my Windows 11 system. Even after I updated, I then I started getting the same message and also "Failed to check for updates" in the Firefox "about" box and settings page.

I even went about uninstalling Firefox and reinstalling it while deleting the Firefox Program Files and user AppData directories. I also checked for a Windows Firewall entry for the program.

Is there something in another directory or registry setting I need to delete or change? Or does Firefox use a different program for updating that needs a firewall rule?

Thanks for any help.

Asked by BobPiletteJr prije 2 sedmica

Thunderbird Email Filters/Rules "Deleted"

Good afternoon, I recently installed Thunderbird, and it worked fine for a little while. More recently, I have been having problems with it. One of them I was able to … (pročitajte više)

Good afternoon,

I recently installed Thunderbird, and it worked fine for a little while. More recently, I have been having problems with it. One of them I was able to fix after some research and trial-and-error (which was Thunderbird not letting me log into my Comcast/Xfinity email account), but this second issue is confusing. I had to remove the account to get back into it (during the first issue), so I'm guessing that must have caused this (second) problem?

When I went to check my filters/rules today (since I receive significant amounts of spam), I was shocked to see that my filters list was empty (I had about 30 or so filters in place before the first issue occurred). I'm guessing there's no way for me to get these back, and so I'll have to manually reinstate each filter "by hand"?

If there is any way to do this more easily, I would greatly appreciate it. Thank you in advance for your time!!

Asked by MRBDias2 prije 2 sedmica

Last reply by Toad-Hall prije 2 sedmica

cannot log into Thunderbird with password that was set up

Hello, I got a tale of two computers with Thunderbird on both. First, I will start with my HP Laptop, its my primary computer due to its speed. I went to check my email… (pročitajte više)

Hello, I got a tale of two computers with Thunderbird on both. First, I will start with my HP Laptop, its my primary computer due to its speed. I went to check my emails this morning. I double click on the TBird icon on my desktop. It does not open. Waited a few seconds, tried again and again. Finally, a folder containing pictures opened up. Then, I went to open FireFox, and that same folder with pictures opened. I tried this like five times and the same thing happened. Then I got to thinkin, when I went to shut it down the other day, it said "update and shut down", so I did. Now that I remembered the update, I decided to go back in time to when the laptop was running real good. So I did that recovery, in doing so, it wiped out some of the applications I had on my computer, such as FoxFire, Thunderbird, Adobe, HP printer, CCleaner, and probably others that I seldom used. Somehow, I got to the point where I reinstalled Thunderbird. The only thing is, it would not let me in. When double clicking on the icon, it took me to a page that just wanted my name, email address and password. I enter the info, that page stayed open and added a few more items to the page, such as IMAP and POP3 stuff. IMAP was already selected by Tbird. I then had the option to click "done" . In doing that, it said "Unable to log into server. Probably wrong configuration, username or password" So there's that. Cannot even see the email program. Second part of the mystery, I have an old Gateway desktop. Its slower than slow. I only use it in emergencies, as the above scenario. I fire it up, wait about 5 minutes before I open Thunderbird on that. Guess what, it wants a password. Whats different about this deal is that the email opens, and I can see all my previous emails, but cannot receive or send. I have no Idea whats going on, unless its my deceased wife coming back to haunt me...I don't know.

Asked by dano prije 2 sedmica

Last reply by Matt prije 2 sedmica

I can't get access to my camera on Spelltable.com

I installed an OBS plug-in for a virtual camera so that I could film my screen and pretend it's a webcam. I was able to use the virtual camera or my webcam on spelltable.… (pročitajte više)

I installed an OBS plug-in for a virtual camera so that I could film my screen and pretend it's a webcam. I was able to use the virtual camera or my webcam on spelltable.com by selecting either from the dropdown "allow" menu. One day, I was no longer able to select my webcam. I could only select the obs virtual camera. I switched to MS Edge which worked as normal. I've uninstalled OBS and all plug-ins. Same result I've reinstalled firefox. Same result. I've been using MS Edge for websites that need my camera.

Asked by clffrd.ava prije 2 sedmica

Last reply by clffrd.ava prije 1 sedmicu

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Migrating accounts from new Rogers/Yahoo mail

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet ser… (pročitajte više)

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Asked by addpro prije 2 sedmica

Answered by Toad-Hall prije 2 sedmica

New updated has broken picutre in picture mac

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn… (pročitajte više)

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

Asked by fahimali883222 prije 1 sedmicu

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How to get "Favorites" or "Bookmarks" spelled out on top of page rather than Star icon

I just got a new computer and had my info transferred. It is probably the latest version of Firefox on the new computer now. On the previous version it seems like Favor… (pročitajte više)

I just got a new computer and had my info transferred. It is probably the latest version of Firefox on the new computer now. On the previous version it seems like Favorites was spelled out toward the top of the page on the left hand side. I see now it is just a star icon. Is there any way to get it the way it used to be? I'm sure I will get used to it the new way, but I still liked it the other way. Thanks

Asked by Larry/Nancy Jones prije 2 sedmica

Answered by zeroknight prije 2 sedmica

Links opening empty tabs with about: blank address

Recently on my iPad and iPhone, clicking valid links in either my browser (Firefox) or e-mail (Outlook), a new tab will open to the “about:blank” page, and nothing more. … (pročitajte više)

Recently on my iPad and iPhone, clicking valid links in either my browser (Firefox) or e-mail (Outlook), a new tab will open to the “about:blank” page, and nothing more.

Asked by d48 prije 1 sedmicu

Download does Not Download..

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps sho… (pročitajte više)

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps showing its downloaded on Settings but Firefox download page keeps showing "DOWNLOAD" Tried several times. Not my computer. Nothing works to resolve it.. Windows 11..

Asked by Linda prije 2 sedmica

Last reply by jscher2000 - Support Volunteer prije 2 sedmica

Youtube playlist stops playing on next video when Firefox has no focus

Hello. I use youtube website as music player quite often (without premium) and play my favorite list of songs. Meantime, when Google started meddling with youtube due to … (pročitajte više)

Hello. I use youtube website as music player quite often (without premium) and play my favorite list of songs. Meantime, when Google started meddling with youtube due to their new offer as youtube premium I met two most annoying issues like "are You still watching" dialog and the behaviour where youtube just cleared "repeat list" function without my consent. Both issues was resolved with java scriplets I took from community.

Now I run into third issue but not sure how to diagnose it. If Firefox is in the background, or tab with youtube has no focus the playlists stops from time to time. The moment it stops is when next video should start playing. When browsing on different tab, I can see on Youtube tab that title of the video has changed (to the next video) and even the song started (for 1-2 seconds) then video pauses and word "playing" disappears from tab (normally there should be title on tab and "playing" word under title). It is not "are You still watching" dialog issue because if I move mouse cursor on youtube tab (even without setting focus on it) the player will continue - till next song.

The issue doesn't appear if youtube tab is active. I can't use developer tools in firefox because can't debugging website when tab of the site is not active (at least I don't know how). I tried to find solution with community but with no success. I allowed youtube to play video and sound always without exception in firefox preferences but it is not the solution.

Any tips?

Asked by zygdresze1 prije 2 sedmica

Last reply by zygdresze1 prije 2 sedmica