Thunderbird Community Forum

Got a new macbook, did migration from the old to the new. Thunderbird failed to migrate. The icon on the desktop did, but it is not listed in the application list. Both are running the same software version, Tahoe 26.5.2. Talked to Apple, they tried to help, but in the end, they answered that it wasn't their software, so contact Thunderbird. Thoughts??? John Connell

Over the last couple of weeks, TB comes up with a message "System Integration Use Thunderbird as the default client for:" with "Email", "Custom Thunderbird links (net.thunderbird)" and "Always perform this check when starting Thunderbird" options checked.

I check set as default and get "C:\Program Files\Mozilla Thunderbird\uninstall\helper.exe'" and "Windows cannot find 'C:\Program Files\Mozilla Thunderbird\uninstall\helper.exe'. Make sure you typed the name correctly, and then try again." (screen shots attached)

As you can see, I was just accepting the settings. not sure why it's looking for helper or to uninstall? Sorry, can't find the app menu in TB with instructions provided in the line.

Thanks!

IIRC, there was a discussion some time ago that a repository for .deb packages would be made, similar with we already have for Firefox. There was any development in this question?

I have an old iMac running macOS High Sierra. After a power surge last night, I have been unable to access any mail accounts. Apparently this is because my iMac cannot use two-factor authorization. The recommended fix is to use Mozilla Thunderbird. I downloaded this, but when I double-click the .dmg file, I get a corrupt image message. I am wondering if this is because I have a 32-bit machine.

Needed to ire install thunderbird email and could not get past the "donation" page Paid a "donation" and still cannot get past the donation page The release channel button did nothing Am thinking the donation is a scam How Can I use thunderbird for emails Margaret

I got notifications that I needed to update my email. I tried to follow the directions but after it was uninstalled, nothing else happened and now it's gone and I have nothing. I do not know what to do and am panicked because it's the only way I have to contact many people and it's really important to me.

I can sign in with my google account, but when I come to the installation window with Pop3 and SMTP another password is requested. I don't know which, and there's no possibilty to get a new. Please help Jens

I am running T-bird 45.8 in order to use Reminderfox on win10-22H2, It's not a perfect solution -- a bit clunky. I have read that T-bird now has a good calendaring system and would like to try it out, but do not want to mess with the current install, in order to be able to revert easily. What's the best way to go about that? (FWIW, I do not need to hear about how it's such an awful security mess, and all that. I am aware.) --whawn

I Googled Thunderbird and received this link: https://www.thunderbird.net/en-GB/thank-you/?form=support&utm_content=post_download&utm_source=thunderbird.net&utm_medium=fru&utm_campaign=donation_2023&downloaded=True&download_channel=esr It asks for a donation of varying amounts. I donated £15. I received an email thanking me for the donation Thunderbird <give@thunderbird.net> Whenever I click download I'm returned to the Donate page. Are these URL scams?

My Tbird email was not working, so I tried a "clean re-install" as recommended on your website. I lost everything, contacts, archive, pics, email.. .years worth. Please tell me I can retrieve them.

Thank you,

Pat

Migrated my data from old MacBook to new MacBook, and got a message of a damaged Thunderbird app. Deleted the app. Thus, I cannot retrieve personal data on my old Mac. I do have a gmail account, but my preference always has ben to use Thunderbird. How do I proceed?

To get some information out of the way before reading: my verbose step-by-step is listed below, followed by a summary without the trouble shooting steps. I have read the information about managing profiles when running multiple release channels, but found it a little confusing. If I can improve the formatting here, please let me know and I will edit my post to be more clear.

I am leaving the troubleshooting steps in the event that I did something wrong here.

My questions are primarily: 1. is there a more straightforward way to do this? 2. are there any additional steps to follow after successfully getting both a Release channel installation and a Beta channel installation as far as profile management?

The problem, with step-by-step troubleshooting steps to solve I have Thunderbird Release installed on Linux Mint system-wide, following the instructions here: https://support.mozilla.org/en-US/kb/installing-thunderbird-linux#w_system-thunderbird-installation

Now I take note of the fact that beta must be installed in a different directory: "It is possible to have multiple channels of Thunderbird installed, and even run them simultaneously. Each must be installed in a different installation directory, which will force multiple Thunderbird data profiles to be used in order to protect and keep your data separated."

• ...so although I have an `/opt/thunderbird/` directory, I rename the downloaded extracted tarball `thunderbird-beta/` and move that directory to `/opt`

I move on to Step 4 from the article linked, creating a symlink.

• what I used to install Release: `sudo ln -s /opt/thunderbird/thunderbird /usr/local/bin/thunderbird`
• what I used today to install Beta: `sudo ln -s /opt/thunderbird-beta/thunderbird /usr/local/bin/thunderbird-beta`

Everything works from here as far as me being able to click on the `thunderbird-beta` executable in `/usr/local/bin` and get into the Beta application with a fresh program.

Here is the step I'm unsure of, and where I run into issues.

In Step 5 of the linked article, when I installed release: "Download a copy of the desktop file": `wget https://raw.githubusercontent.com/mozilla/sumo-kb/main/installing-thunderbird-linux/thunderbird.desktop -P /usr/local/share/applications`

...gives me a launcher in `/usr/local/share/applications`. I can edit this in a text editor to point to a different icon etc if need be, but when installing release this is obviously already configured.

So when I install beta, I don't want two of the same icons representing different Thunderbird channels, because my assumption is that will cause issues. So instead of downloading this file again, I copy the file I downloaded with `wget` when installing release, and instead of naming it `thunderbird.desktop` I name it `thunderbird-beta.desktop`

• I then edit this file in a text editor to point to the Beta icon in `/opt/thunderbird-beta/chrome/icons/default/default256.png`
• But the resulting file indicates "there was a problem launching the application" and when reopening the file in a text editor, I notice none of my changes have persisted and it's blank.

...I can confirm through a file manager that the icon at `/opt/thunderbird-beta/chrome/icons/default` is a visually different icon with "Beta" added to the bottom of the icon.

So this launcher in `/usr/local/share/applications` is the step I'm having trouble with.

Troubleshooting steps:

• I delete the previously edited `thunderbird-beta.desktop` file, and I rerun the `wget` command to download another copy of `thunderbird.desktop`, this time using the `-o` flag so that the resulting name is `thunderbird-beta.desktop` again. I again edit this with a text editor and point the icon field to `/opt/thunderbird-beta/chrome/icons/default/default256.png`

For some reason, this works: allows me to save my changes and the icon of `thunderbird-beta.desktop` successfully changes to the Beta icon. By default, with no other changes, clicking this successfully launches Thunderbird, but of course it launches my Release version, so I change the Exec parameter to point to the Beta executable in `/usr/local/bin`

And now I get my desired results: start menu entry, separate icon, and launching the Beta release.

So my primary questions again are: 1. I notice that simply running the Beta application once uses the same `.thunderbird` directory that Release uses, and creates its own profile folder, which seems ideal to me. Verifying that this is the expected and preferred behavior? 2. I'm confused about the support article for profile management when running multiple release channels. Do I want to re-add all of my accounts to Beta from inside the application, therefore having two copies of my mail and profiles on my computer?