Firefox Community Forum

Hello, Sorry to disturb but its been two days and I am unable to access my Google accounts (work and private) through Firefox in anyway. I have done all the basic fixes I can think of but with no success. I have deleted caches, checked plug ins, rebooted Firefox went through the trouble shooting mode, followed advice in the community forum, tried logging in from Google linked accounts. Spoke to our internal IT support at work but nothing has solved the issue as yet, spoke to Google support.

My assumption is that it has to be the browser as I am able to log into google with another browser but Firefox is my preferred browser and would like to use it again as such.

Please advise.

Thank you Cait

Hello. I got a new laptop (Windows 11) and have been trying to sign in to my main account for an hour. I can "sign in" with my email and password, and I get the account recovery code in my email. I then enter that, then I am immediately told that my account is "disconnected", even though by all other indications, I am signed in. I mean, I have to be signed in to create this post!

I read over other posts, and some of their issues seem to stem from something about their default profile. However, 1) I should still be able to sign in to a non-default profile, 2) I have been able to sign in to a different (student) profile just fine. I have uninstalled and reinstalled FF twice now, with full deletion of profiles etc. And no luck.

Other posts have mentioned antivirus software interference, but that doesn't explain why my other (student) profile works fine.

Also, when I try to create a recovery key, I am presented with an "unknown error" screen. I have attached a screenshot of that.

I recently updated to Firefox 131.0.3, having signed out of my Firefox/Mozilla account. Now I am trying to sign back in. After a seemingly successful sign-in (with email and pw, followed by "authorization code"), I'm taken to my account page. Scrolling down to Connected Services, I can see a recognizable account name (my Windows 11 user name and the name I've assigned to my computer). But looking up at the account button at the top right of Firefox, I see a small yellow triangle. Clicking on the button, I'm told "Account disconnected." (Remember, I'm currently looking at my account page, which says I'm connected.)

So I try to log in again. I give email address and password, and authorization code, and I'm in again. Now I see an addtional account connected, "Firefox 131, Windows 10" (remember, I'm using Windows 11).

So looking up again to the upper right at the account button, I see the yellow triangle, and clicking tells me once more that I'm disconnected, even though I have my account page open in front of me.

All of this, of course, prevents me from having access to the sync function. I've been through this circle several times with the same strange results.

Anyone have any idea what' going on.

Screenshot attached.

Thanks! Lance

Noticed earlier today that after a Firefox update two icons appeared on the taskbar. Now I'm finding that whenever I try open Firefox from the taskbar it doesn't remember my previous session and looks as if I've signed out, Firefox behaves normally if I launch from the start menu.

I'm using Firefox Browser Windows MSIX package, mozzilla-MSIX - 1.0 v1.3.1.0 (64-bit). On Windows 11 Pro v23H2 build 22631.4169.

I wanted to sign in to my google account but the link under logging in is towards a help centre question about clearing cache. I can in no way log in to my google account on firefox. Can someone help me with this? THe link that it sends me to is https://accounts.google.com/ServiceLogin?hl=en&passive=true&continue=http://support.google.com/accounts/answer/32050%3Fhl%3Den&ec=GAZAdQ

No changes been made to my Mozilla account unless Mozilla banned me for constructive criticism yesterday. Earlier today Oct 4, 24 booted up laptop no issues. 3 hours later from cold start issue.

My version of FF 131.0 updated yesterday indicates I'm not signed in. Repeated sign-in attempts successful only to be disconnected seconds later. No issues logging into Mozilla Monitor to see progress and navigate around without disconnection. On Android 11 cell phone no issues, on Asus tablet Android 7.0 no issues. What am I doing wrong or missing? See attached screen shots and browser data.

Thank you in advance for your assistance.