Firefox Community Forum

I am a magazine editor right on deadline and as my Firefox inisted it must be updated I endeavoured to do so and now it will nor allow me to open up and forward any pdfs.Please help.

Specifically Youtube videos, Youtube music songs and nothing else either never load (95% of the time), load only the first 10 seconds and then buffer or load partially after ~20 minutes. No error messages. Only in Firefox.

I tried: Reinstalling Firefox Switching profiles Disabling all extensions Running in safe mode Clearing site's cache and cookies

It's been like this for a couple of months. Been circumventing it by playing videos in a different browser, but would be nice if there was a fix.

Attached image with a loading screen (lol).

It's a repost btw, posted 2 weeks ago and got 0 views.

'How do I install a passkey, that is already working with computer but not firefox, firfox say it dose not know of it, despite it being the security key for the system

Hi everyone, I’ve encountered a strange (and possibly misleading) behavior when purchasing a Surfshark VPN subscription, and I’d like to check whether it’s a browser/session issue or how their site is designed.

Here’s what happens: I received an email from Surfshark offering me $15 off using code COMEBACK_89DYE. Clicking the link in the email opens a pricing page where the Starter plan shows €1.43/mo (Screenshot 2). If I open new tabs or windows in the same session, the lower prices stay. If I close the browser completely, reopen, and visit the pricing page directly, the prices go up to €1.99/mo for the same plan (Screenshot 3). I believed €1.43/mo was the original base price and that an extra $15 discount would be applied at checkout. However, when I completed the purchase, I was charged €1.43/mo + VAT — but no additional $15 discount was applied

What I discovered after some testing: The link from the email directly loads a “discounted view” of their pricing page, but there is no indication that the prices shown already include the $15 discount. After opening this link once, every new tab or window in the same browser shows the reduced price, even if I try searching for Surfshark normally. The only way to see the “real” original pricing is to completely close the browser (all windows) or clear cookies/local storage, then visit their site without using the email link.

Is this a known browser session/caching issue, or could this be a deliberate site design (e.g., tracking parameters & persistent cookies)? Has anyone seen similar pricing behavior with Surfshark or other sites?

Directly underneath any open tabs I might have, there is a "pancakes" menu. It is three little, horizontal lines. Way up in the upper right of my open window. Next to it (immediate left), is a small 'puzzle piece', and then to the left of the 'puzzle piece' is a circle w/ the letter "M".

OK, back to the 'pancakes': Much of the time, when I click on the 'pancakes', I get a drop-down menu, containing a number of elements, for example, book marks, passwords, and a few other things. For some reason, without any warning (or known action by me), when I click the 'pancakes', nothing happens. It started a few days ago, and I've kept hoping that whatever is going on would stop. It does not work as of the morning of 01 August 2025. I have things in that drop-down menu that I need (or want), and cannot get to. I would like my 'pancakes' to work every time I click on it.

Thank you for any assistance you may render,

Mark H

(Oh, yeah, it is Win 11, which is a nightmare compared to Win 10. And, a six-month old computer; my daughter insisted that I get something newer, even while my old system worked great ... ).

Spotify does not work when I launch it in your browser, I also tried in Chrome, but it still does not work, a gray flickering screen appears on the entire screen, but you can see it on the top of my panel, icons, and with a few other sites, the same thing happens Spotify does not work when I launch it in your browser, I also tried in Chrome, but it still does not work, a gray flickering screen appears on the entire screen, but you can see it on the top of my panel, icons, and with a few other sites, the same thing happens

Hi!

I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:

Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code

Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."

Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.

What can i do about this?

Hi! Why I lost the customize button on my Firefox's home page? This happened after the last Firefox upgrade.

Your help will be greatly appreciated.

Vaggelis J Tsagris

[edited email from public]

good evening, section music on vk.com site, "mute" button doesn't work correctly, no browser extensions, site cookies is clean, looking for support, thanks

Do I meed a seperate Login for support.mozilla.org and addons.mozilla.org?

I am a complete Luddite and with each passing day, the tech I used to be able to cope with, is changing so quickly I don't see how anyone can keep up. I can barely surf the internet anymore because I don't understand what half of the permissions questions are asking me. I also find that the word choices of those working in IT aren't the best at communicating clearly. Past examples: items will "populate". I thought populating was about people and populations. Don't lists and other things get compiled? Bad choice #2, I am frequently asked to click on "OK" as I interact with desktop O/S or websites in the midst of situations giving me grief. I would gladly click on "Acknowledge" but these are situations that are most definitely not OK.

I currently have Firefox installed on my Windows 10 desktop PC and a screen appeared suggesting I download Firefox. But why has this appeared? Do the processes going on in the background not understand I'm already using Firefox? From trying to follow directions where I am told what to expect I'll see on a screen and the steps for navigating that to accomplish something, but then not actually seeing what I was lead to believe I would, to my query here and now, less and less of things make sense any more, and it's really wearing me down. Thanks in advance to anyone paying attention.

I'm now finding multiple sites, notably my financial institution, which are giving me grief with the "cookie" question. I don't mind selecting my cookie preferences when I log on to a site....ONCE. But I am getting the cookie question with each page I go to on the site. I've called my bank and they tell me they are getting the same complaint from other customers and it's because I'm using Firefox. They are not seeing this problem with other supported browsers and of course their solution is to switch to Microsoft Edge or Google Chrome, which is NOT a solution and which I will never do,

Is anyone else here having this problem? If so, is their a solution?

Thank you