Firefox Community Forum

A couple of days ago Mozilla updated the home page. Even though I examined the spiel I now get MY Home page and a Mozilla page when I open up the computer. How do i get rid of the Mozilla page?

I am getting the following error message: Platform version 131.0.1 not compatible with miniversion. Please see the screenshot attached for further details. I cannot open firefox due to this error message and I receive this error message every time I try to open the Firefox.

I am currently having an issue where 360 and vr videos are not showing properly on my Mozilla browser. They are able to play on Google Chrome, so I'm confident its not a hardware issue. But essentially, when I pull up a 360 video, the picture gets stuck on the first frame while the audio continues to play. Any support help would be greatly appreciated!

I have loved FF desktop browser since I started using it per my boss in 2003. But I am so tired of the fact that EVERY SINGLE TIME you put out an update it breaks my access to the bank. EVERY SINGLE TIME. I waste HOURS reading articles, calling the bank IT dept, chatting with people who are on 3 calls at once, only to hear them tell me to "just use chrome." I clear the cookies, clear the cache, reboot, follow all the prompts in the settings and THEN the damned bank server doesn't recognize the device so it forces yet ANOTHER password change. It happened again TODAY and it makes me so sad but I cannot do it anymore. I am STILL now (going on 4 hours) trying to access the billpay page @ Xantanderbank. (ahem, secure codename) I am forced now, by this craziness, to use the imbecilic duckduckgo which is A) and offensive name and b) you KNOW it nowhere near the product you have built but I CANNOT DO THIS ANYMORE. Thank you for the time it takes to read this diatribe. I appreciate it.

Hi, I had an issue with my Firefox app, so I deleted and redownloaded it thinking I would be able to log back in. When I logged back in, I discovered I lost all of my saved passwords, bookmarks, etc. It's like I had a new account created and I cannot find any of my previous information.

What happened and how can I get the last 5-10 years of my life back?

I am getting a frequent number of crashes even occurring during the "exit" process. The culmination of the dilemma is there is a problem in the submission of the crash reports generated. These reports always are not being submitted successfully; but I have submitted crash reports generated on 10/4/24 manually using "about:crashes" in FireFox [See uploaded image of ID's]. Your feedback on these issues are greatly appreciated

Upon startup, the Firefox screen flashes for ½ second but does not stay up. The Firefox "toolbar" stays up across the top, but there is no screen for the browser - just my desktop. I have had to change to Chrome to get online now.

This has been an issue for years and happened last about a month or two ago. I had to completely "uninstall" Firefox and install a new download of it, but lost most all of my settings, shortcuts, etc. Another time an Apple Mac update got it going again. Another time running "C-Cleaner" got it going again. I tried all of these things yesterday and nothing helped so had to go to Chrome.

I am not a computer genius and don't stream movies or anything like that. Mostly just email and shopping, checking websites, and You Tube. I just can't get Firefox to be reliable. Very frustrating!

Thank you! -Tom

I am having a problem with Release 131.0, apparently with cookies. When I try to access my bank account to pay bills at https://www.citizensbankonline.com/, I get the following error message.

Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings. © 2024, Citizens Financial Group, Inc. All Rights Reserved.

This occurs on both my two laptops and my desktops which all run W10. For one of the laptops, it allowed access with the older version of FF until I let it update to R131.0, and now it gives the same error message. I have cleared all cookie checkboxes under "Custom", twice deleted all cookies, site data, and cache, restarted FF several times - each time deleting all cookies for citizens bank, and also tried running "Troubleshooting Mode." If I use MS Edge with default settings (I don't usually use this browser), then all works fine. Is there something else I can try, or is this a known issue with R131.0?

Thank you, Tony D.

Hi,

I have Firefox as my main web browser for many years. Yesterday, I couldn't open the browser. It instead creates crash report.

I have Dell desktop Intel Core i7-6700 CPU 3.40Ghz, 16 GB RAM

I use Windows system (Windows 10 Home).

I hate to remove and reinstall Firefox browser as I have saved many usernames, passwords, and websites.

Could you help me fixing the issue?

Thank you.

After clearing my Firefox cache with third-party software, the icons for website shortcuts on the Firefox Home page revert to the default icon (as shown in the image I uploaded). This is expected, as clearing the cache includes removing those saved websites icon.

To restore the actual website icons, I need to visit each specific site. My question is: is there a way to update these icons without having me to open each website in a new tab manually?

Win 10.0.19045 , Firefox 131.0. For the last week or so Firefox has crashed out several times a day. What has changed to make this happen, and how can it be prevented?

Hello, I have a question in earlier versions after pressing the enter key in an empty search window the browser automatically went to the google page. Now there is no way to turn it on

I recently read Mozilla CEO Laura Chambers' blog post titled "Improving Online Advertising Through Product and Infrastructure" dated October 3, 2024. I understand that Mozilla is introducing new advertising solutions within products like Firefox and Fakespot, focusing on privacy-preserving techniques and partnerships with Anonym.

While I appreciate Mozilla's commitment to user privacy and innovation in the advertising space, I prefer not to participate in any form of advertising integration within my browser or other Mozilla products.

Does the community have a voice or choice in the matter? Could anyone guide me on how to opt out of these new advertising features or disable them entirely? Or is my only option moving to another browser? I value the control over my online experience and would greatly appreciate any assistance or recommendations the community can provide.

Latest update, 4. oct. Using Firefox Developer Edition. Closed the browser window for the day, and then on opening again it had updated, my entire toolbar, and also icons where the tabs are, are just gone - including the "+" icon for creating a new tab, along with the bookmarks bar having vanished. Picture added below.

It seems like the bookmarks bar is still there, you just can visibly see any bookmarks. Tried adding a new bookmark, but nothing appeared.

How can I fix this?

When clicking on a site in Firefox for me, the text is OK just like on the registration tab - see example 1. The text is as follows: Meteen na je registratie kan je je ticket(s) downloaden en ontvang je een bevestigingsmail. Kinderen t.e.m. 16 jaar krijgen gratis toegang, als ze vergezeld zijn door een volwassene met een geldig ticket.

When a friend of mine clicks on this site, he sees the correct text, but in a split second the following text appears: Meteen na je registratie kan je ticket(s ontvang) download en je een bevestigingmail. Kinderen t.e.m. 16 jaar geleden 16 jaar geleden 16 jaar geleden. The text on the registration tab is also wrong - see example 2.

When logging in to some site, the email address is OK for me, but for certain people it goes completely wrong. In a split second they see the CORRECT email address, but everything goes wrong!!! See my example 3. For the Outlook account Firefox does NOT put @ but a - (minus sign) and for a Gmail account Firefox does NOT put @ but a . (period) and the name of that account is far from correct!!! This should be guido, and what does it say: guiduidobo???

Note: BOTH login details are CORRECTLY displayed in the saved WW. Already removed all caches etc. - started without extensions etc... but this problem persists for those involved! We all work with Windows 10 and Firefox is fully up to date. There is seriously something wrong in Firefox, know that for these 3 points everything is OK in Google Chrome - Edge! Please investigate this thoroughly. Thanks in advance for the necessary effort.

When trying to listen to music on Spotify I get this error: "The WidevineCdm plugin has crashed". I followed all the help section suggestions both on Spotify and Firefox, and nothing worked. I get the error message in Incognito mode, too. I did a fresh reinstall of FF and disabled all extensions. I also verified that WideVine was activated. Spotify works in Edge, so I know this is a FF issue.