Firefox Community Forum

I don't understand! I'm able to order merchandise on other websites, including Mary Kay's. Why is this any different? They are May Kay business cards for my Mary Kay business! (I'm also 93 and not very savvy about this.) Please help. Ellie

Facebook will not load all the way on Firefox. Up until yesterday, it would sometimes load and other times, not. Today, I end up with a blue F in the middle of the white screen and it will not go any further.

Please help. After the recent 8.27.2025 Firefox Update my Bookmarks Sidebar and all Bookmarks have vanished and can not be found anywhere, even after several solutions were applied.

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                           "install_label": {
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                           "where": "tab"
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                             "raw": "Automatically learns to block invisible trackers."
                           },
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                             "raw": "Install"
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                         },
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                           "author": {
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                           },
                           "source_id": "ADD_EXTENSION_BUTTON_PERSONALIZED_ADDONS_PRIVACY_3",
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                             "raw": "Firefox Relay lets you generate email aliases that forward to your real inbox. Use it to hide your real email address and protect yourself from hackers and unwanted mail."
                           },
                           "install_label": {
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                           {
                             "selector": "hbox#browser",
                             "hide_arrow": true,
                             "absolute_position": {
                               "right": "20px",
                               "bottom": "20px"
                             }
                           }
                         ],
                         "content": {
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                             {
                               "data": [
                                 {
                                   "id": "checkbox-use-case-1",
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                                     "raw": "Personal"
                                   },
                                   "defaultValue": false,
                                   "checkedAction": {
                                     "data": {
                                       "pref": {
                                         "name": "personalization.personal",
                                         "value": true
                                       }
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                                   },
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                                     "data": {
                                       "pref": {
                                         "name": "personalization.personal",
                                         "value": false
                                       }
                                     },
                                     "type": "SET_PREF"
                                   }
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                                 {
                                   "id": "checkbox-use-case-2",
                                   "label": {
                                     "raw": "School"
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                                   "defaultValue": false,
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                                     "data": {
                                       "pref": {
                                         "name": "personalization.school",
                                         "value": true
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                                         "value": false
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                                     "type": "SET_PREF"
                                   }
                                 },
                                 {
                                   "id": "checkbox-use-case-3",
                                   "label": {
                                     "raw": "Work"
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                                   "defaultValue": false,
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                                     "data": {
                                       "pref": {
                                         "name": "personalization.work",
                                         "value": true
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                                         "name": "personalization.work",
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                                     "type": "SET_PREF"
                                   }
                                 }
                               ],
                               "type": "multiselect",
                               "style": {
                                 "alignItems": "flex-start",
                                 "flexDirection": "column"
                               },
                               "title": {
                                 "raw": "What do you use Firefox for?"
                               }
                             },
                             {
                               "data": [
                                 {
                                   "id": "checkbox-motivation-1",
                                   "label": {
                                     "raw": "Privacy and Security"
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                                     "data": {
                                       "pref": {
                                         "name": "personalization.privacy",
                                         "value": true
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                                     "data": {
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                                     "type": "SET_PREF"
                                   }
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                                 {
                                   "id": "checkbox-motivation-2",
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                                     "raw": "Productivity"
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                                   "defaultValue": false,
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                                         "name": "personalization.productivity",
                                         "value": true
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                                         "name": "personalization.productivity",
                                         "value": false
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                                     },
                                     "type": "SET_PREF"
                                   }
                                 },
                                 {
                                   "id": "checkbox-motivation-3",
                                   "label": {
                                     "raw": "Other"
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                                     "data": {
                                       "pref": {
                                         "name": "personalization.other",
                                         "value": true
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                                   "uncheckedAction": {
                                     "data": {
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                                         "name": "personalization.other",
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                                     "type": "SET_PREF"
                                   }
                                 }
                               ],
                               "type": "multiselect",
                               "style": {
                                 "alignItems": "flex-start",
                                 "flexDirection": "column"
                               },
                               "title": {
                                 "raw": "Why did you choose Firefox?",
                                 "fontSize": "13px"
                               }
                             }
                           ],
                           "title": {
                             "raw": "Do more with Firefox"
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                           "layout": "survey",
                           "position": "callout",
                           "subtitle": {
                             "raw": "Answer two questions and we’ll show you helpful features for a few days."
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                           "title_logo": {
                             "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/173414e1-81f7-4612-b868-e78df0557011.svg"
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                                     "type": "SET_PREF"
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                               "type": "MULTI_ACTION",
                               "dismiss": true
                             },
                             "marginBlock": "8px",
                             "marginInline": "8px"
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                           "primary_button": {
                             "label": "Submit",
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                               "data": {
                                 "actions": [
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                                     "data": {
                                       "pref": {
                                         "name": "newtab-personalization-survey",
                                         "value": "{\"screen\":\"NEWTAB_PERSONALIZATION_SURVEY_2\",\"complete\":false}"
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                                     "type": "SET_PREF"
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                                 ]
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                               "type": "MULTI_ACTION",
                               "collectSelect": true
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                         },
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                       },
                       {
                         "id": "NEWTAB_PERSONALIZATION_SURVEY_2",
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                             "selector": "hbox#browser",
                             "hide_arrow": true,
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                               "right": "20px",
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                         ],
                         "content": {
                           "title": "Thanks for your feedback!",
                           "layout": "inline",
                           "position": "callout",
                           "title_logo": {
                             "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/706c7a85-cf23-442e-8a92-7ebc7f537375.svg"
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                                   "name": "newtab-personalization-survey"
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                               },
                               "type": "SET_PREF",
                               "dismiss": true
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                             {
                               "action": {
                                 "dismiss": true
                               },
                               "params": {
                                 "type": "timeout",
                                 "options": {
                                   "once": true,
                                   "interval": 5000
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                               }
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                     ],
                     "backdrop": "transparent",
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                     "transitions": false,
                     "tour_pref_name": "messaging-system-action.newtab-personalization-survey",
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                     "tour_pref_default_value": "{\"screen\":\"NEWTAB_PERSONALIZATION_SURVEY_1\",\"complete\":false}"
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                 },
                 {
                   "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_1",
                   "groups": [
                     ""
                   ],
                   "content": {
                     "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_1",
                     "screens": [
                       {
                         "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_1",
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                           {
                             "selector": "hbox#browser",
                             "hide_arrow": true,
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                               "top": "10px",
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                         ],
                         "content": {
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                             "raw": "Stack your tabs to the side",
                             "marginblock": "-6px 0px"
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                           "width": "266px",
                           "padding": 16,
                           "position": "callout",
                           "subtitle": {
                             "raw": "Try a vertical layout that helps you quickly scan your tabs."
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                                 "id": "item1",
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                                         "type": "SET_PREF"
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                                           "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_1"
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                                         "type": "BLOCK_MESSAGE"
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                                           "id": "VERTICAL_TABS_INTRO_138"
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                                   "type": "MULTI_ACTION",
                                   "dismiss": true
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                               {
                                 "type": "separator"
                               },
                               {
                                 "id": "item3",
                                 "type": "action",
                                 "label": {
                                   "raw": "Manage Settings"
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                                           "args": "preferences#general-cfrfeatures",
                                           "where": "tab"
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                                         "type": "OPEN_ABOUT_PAGE"
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                                   "dismiss": true
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                             "attached_to": "additional_button"
                           },
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                             "label": {
                               "raw": "Try it"
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                             "style": "secondary",
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                                     "data": {
                                       "args": "preferences#browser-layout",
                                       "where": "tabshifted"
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                                     "type": "OPEN_ABOUT_PAGE"
                                   },
                                   {
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                                       "id": "VERTICAL_TABS_INTRO_138"
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                               "type": "MULTI_ACTION",
                               "dismiss": true
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                             "label": {
                               "raw": "Dismiss"
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                             "style": "secondary",
                             "action": {
                               "data": {
                                 "id": "VERTICAL_TABS_INTRO_138"
                               },
                               "type": "BLOCK_MESSAGE",
                               "dismiss": true
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                     "lifetime": 1
                   },
                   "targeting": "tabsOpenedCount >= 3 && 'messaging-system-action.show-fewer-personalized-recommendations'|preferenceValue != false && !willShowDefaultPrompt && !activeNotifications && 'browser.newtabpage.activity-stream.asrouter.userprefs.cfr.features'|preferenceValue != false && ('messaging-system-action.personalization.work'|preferenceValue || 'messaging-system-action.personalization.school'|preferenceValue || 'messaging-system-action.personalization.productivity'|preferenceValue) && !('messaging-system-action.personalization.personal'|preferenceValue || 'messaging-system-action.personalization.privacy'|preferenceValue)",
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                 },
                 {
                   "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_2",
                   "groups": [
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                   ],
                   "content": {
                     "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_2",
                     "screens": [
                       {
                         "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT1_CALLOUT_2",
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                             "selector": "hbox#browser",
                             "hide_arrow": true,
                             "absolute_position": {
                               "top": "10px",
                               "right": "20px"
                             }
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                         ],
                         "content": {
                           "logo": {
                             "width": "234px",
                             "height": "147px",
                             "imageURL": "https://firefox-settings-attachments.cdn.mozilla.net/main-workspace/ms-images/e73326e4-3b5a-42e3-a61a-6d78f2fafbff.svg",
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                           },
                           "title": {
                             "raw": "Use an AI chatbot without switching tabs",
                             "marginblock": "-6px 0px"
                           },
                           "width": "266px",
                           "padding": 16,
                           "position": "callout",
                           "subtitle": {
                             "raw": "Chat and browse side-by-side when you add an AI chatbot in the Firefox sidebar."
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                             "style": "secondary",
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                                 "id": "item1",
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                                         "data": {
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                                         },
                                         "type": "BLOCK_MESSAGE"
                                       },
                                       {
                                         "data": {
                                           "id": "SIDEBAR-CHATBOT-SINGLE"
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                                   "dismiss": true
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                               {
                                 "id": "item2",
                                 "type": "action",
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                                   "raw": "Show fewer recommendations"
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                                           "id": "SIDEBAR-CHATBOT-SINGLE"
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                               {
                                 "type": "separator"
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                               {
                                 "id": "item3",
                                 "type": "action",
                                 "label": {
                                   "raw": "Manage Settings"
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                               "raw": "Try it"
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                           "title": {
                             "raw": "Watch while you browse",
                             "marginblock": "-6px 0px"
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                           "width": "266px",
                           "padding": 16,
                           "position": "callout",
                           "subtitle": {
                             "raw": "Pop out a video with Picture-in-Picture to watch while you move from site to site."
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                                         "type": "SET_PREF"
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                                   "dismiss": true
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                               {
                                 "id": "item2",
                                 "type": "action",
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                                   "raw": "Show fewer recommendations"
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                             "label": {
                               "raw": "Check your stats"
                             },
                             "style": "secondary",
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                                 "actions": [
                                   {
                                     "data": {
                                       "args": "protections",
                                       "where": "tabshifted"
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                                     "type": "OPEN_ABOUT_PAGE"
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                               "type": "MULTI_ACTION",
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                               "raw": "Dismiss"
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                             "style": "secondary",
                             "action": {
                               "dismiss": true
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                       }
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                     "backdrop": "transparent",
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                   },
                   "trigger": {
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                 },
                 {
                   "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT7_CALLOUT_1",
                   "groups": [
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                   ],
                   "content": {
                     "id": "PERSONALIZED_FEATURE_RECOMMENDATION_SEGMENT7_CALLOUT_1",
                     "screens": [
                       {
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                             "selector": "hbox#browser",
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                               "right": "20px"
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                           "padding": 16,
                           "position": "callout",
                           "subtitle": {
                             "raw": "Try a vertical layout that helps you quickly scan your tabs."
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I'm using Firefox Developer Edition 143.0b5 (64-bit), running on macOS Big Sur (11.7.10). My bookmarks for Facebook, Instagram, and Threads won't load on the first click. Most of the time I am presented with a blank white page. Sometimes I might get part of the page to show. I have to click on the bookmark a second time and then the page loads completely. This behavior doesn't happen with any other bookmarks I have.

Anyone know why this is happening?

I have been using Evernote very heavily for well more than 10 years, and it has always worked well on my Linux MInt computers on FIrefox. Recently, the Evernote Web Clipper stopped working. I suspect the problem may somehow involve the "containers" extension. I like and have used the Facebook "Fence" which I believe has become or been replaced by the Facebook container. Recently, there was a change where more containers were added. Their functionalities are something that I do not understand, but it was after this change to Firefox when my Evernote Web Clipper ceased functioning and began reporting an unknown error. For my purposes, I want the Evernote Web Clipper to be able to be able to resume clipping items from web pages, including the entire web page, to my Evernote system regardless of any "container" functions. I have used Firefox and Evernote on Windows computers in the past, but I much prefer Linux Mint (numerous versions over the course of the last several years).

Until yesterday I was able to get into the Internet from my windows 11Pro pc. Suddenly I am unable to sign into the Internet using Firefox. It is saying the server name is not valid and the password is incorrect.

I have windows 10. Last 3 or 4 months I have been getting notices from firefox for updates. Dismiss or install. When I install the update and at the some point log off the internet. The next time I log onto the internet the computer takes 5-10 minutes to load my home page. I assume this is because it is installing the update? Any way to speed this up? I'm thinking of disabling updates because of this problem. Thanks. Brian

I often keep firefox running for several days at a time, usually with 2 tabs open. This current tab generates 15 processes in Windows Task Manager, and uses 1.2MB memory.

Opening two more tabs (news sites) took it up to 57 processes (3.9MB, or 88% of memory)

The problem is that over time, even when I close unused tabs, many of the extra processes don't stop running.

What can I do about that? Is there a setting I need to adjust for this?

Adding extra memory is not an option on this machine.

Thanks.

This problem, annoynace, has become overwhelming of late. It appears everytime a have a FF version download, this problem increases. Any help advice would be appreciated. Dan

After discovering my Firefox somehow uninstalled, I re-installed it and have taken hours to restore all that was lost. I now want to reinstall the wallpaper I had.

Just as the title explains. Firefox isn't updating any of my extensions. I hit detect updates, it says it didn't find any, but several blue icons on the extension page show up stating that the extension can be updated. When I select it I am able to click "update", but, as those quotation marks suggest, it does absolutely nothing. Restarting the browser also does not update the extensions. The only way I can get them to update is if I remove and read the extension.