Firefox Community Forum

I have been searching for religious e-mail contacts using Firefox browser and today three boxes are appearing and remaining saying that my laptop has trojans and viruses. the boxes have Mozilla firefox written in the top left corner, and there is a "Dismiss" option at the bottom and clicking on that "Dismiss or the X in the upper right does nothing, and the boxes just return again, and again, and again. They block the history in Firefox and the scroll option. How do I eliminate that virus? Cordially, Ross [edited email from public]

Some of my shortcuts were missing on Firefox when I started my laptop this morning. I tried restarting my computer but that didn't help. I really don't know what topic fits best. I am not at all tech savvy when it come to computers.

Not sure if this is the correct topic selection but nothing offered above really fits.

I tried to sign into my Allstate.com account today and kept getting error messages.

I called their tech department and they told me that Firefox has been notified a long time ago about this issue but has done nothing about it. I was told to use my email account instead of my user ID to get into my account via Firefox, but that if I do it that way, some functions still won't work on Firefox.

I was told that my Safari browser would work, and it does.

Not sure why Firefox refuses to fix this. This is crazy. I've also had problems signing in some other companies with Firefox recently where it used to work fine. It looks like they are just not keeping up with technology. I have the latest Firefox browser for my Macbook, but as companies update their sites, Firefox is staying behind. I prefer Firefox because of things like uBlock Origin, Enhancer for YouTube, and YouTube Watchmarker which I love, but I've had to use Safari more and more because of this issue.

Exactly how does one let Firefox tech know these things. They don't provide anyway to contact them which doesn't look good.

I see that this addon called Rotate Youtube Video (+ Zoom / Mirror) is restricted for violating Mozilla policies.

Has anyone taken look into it what was exact violation? I am curious if it was stealing info on background? It just says it violated policies but I want to know if it is safe to keep using it? Like if it was disabled for legal reasons then I would not care but if it was disabled for containing malware then I would care. Any ideas?

No sound, thought speakers went bad. Bought a microphone and still no sound. How do I do Doxy.Me or Zoom without outgoing sound?

Don't know if it's the latest Firefox or latest Windows 10 update or what but since the last Windows update happened I cannot open Firefox. I get the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." Task Manager shows 4 firefox processes including 1 crashhelper and 3 firefox approximately 70 mb, 4 mb, and 32 mb. I tried to disable the SkeletonUI by editing omni.ja but that didn't help. I tried uninstalling and that didn't help. I tried the refresh option first but ran into the same open process error so that wasn't an option. I am quite stumped. Any advice appreciated. The lock file shows up as SkeletonUILock-c388d246 in appdata/Local/Mozilla/Firefox and it disappears when Firefox is manually booted from Task Manager. It can't be examined when it's extant since it's in use by the Firefox process (presumably)

New installation of Debian 13, Firefox setup with sync on successful. However, I wanted to add hone button and a few other mods to the toolbar but when I started customize the toolbar from menu pic the customization page would not work, it appeared and seemed OK but when I dragged and dropped anything it would not work. I could pickup items but they would not place in toolbar and just snapped back to the pallet. I tried several different ways to enter the customization area but it was always non-functional.

I have Windows 7 which is not supported now (older Toshiba laptop). firefox suggests using Firefox ESR 64-bit. I think it downloaded, but not sure. What can I do about this and be able to use it?

I have had zero problems logging in to eBay. That is, until, August 14, 2025. Now, I am getting an error stating that their server is down. I have cleaned my cache, cookies, turned off all of my Ad Blocking extensions, and I am still experiencing problems. Now, I have absolutely no problems logging into eBay via Microsoft Edge. As for security softer, all I am using is Windows Defender. What is going on? Please assist. I look forward to hearing from you and time is of the essence. Thank you.

I am old-school security conscious & have been using FF since its inception. Really. Clear my cache & delete browsing cookies on a regular basis. I use a private window for shopping and q&a info gathering. Recently I saw Walmart.com showing up in my cookies and couldn't figure out how/why as I *only* look at Walmart in a private window. Today I realized Walmart has managed to bypass the private window options and place cookies anyway! To say I'm furious about this is an understatement. I have adjusted my settings to "Strict" but it's still able to bypass the private window and is staying on my computer. I am updated to the most recent FF version; running MacOs Sonoma 14.7.7 which was just recently updated; I'm not going past this one for now but that really shouldn't be the issue. This is most definitely a FF issue and one that needs to be rectified not just because it's Walmart but because if they can do it so can others soon enough. This cannot stand.

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Application Menu" Tab.

I've found that the "New Bookmarks" can be "Dragged" as a copy to "Bookmarks", from the "Bookmarks" located in the menu, for they will stay there unless I delete them

I can not move the "Bookmarks" back to "Other Bookmarks"

Would I lose My Bookmarks, If I "Refresh" Firefox, as suggested in the "Troubleshooting Section? If there is a chance of this happening then that would Absolutely Be Catastrophic!!

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812

Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

The app sizes two adjacent images to the same height. Maybe there's a better approach?

This works, in that I see the original image displayed at the wrong size:

   //img.src = imgsrc.src;

This sizes the image but without the data (black square for toDataURL w/ image/jpeg) in FF, but not Chrome and Safari:

   var canvas = document.createElement( 'canvas' );
   canvas.width = width;
   canvas.height = avail_height;
   var context = canvas.getContext( '2d' );

   // Tried/failed: Fill white background for JPEG export
   //context.fillStyle = '#fff';
   //context.fillRect(0, 0, canvas.width, canvas.height);

   context.drawImage( imgsrc, 0, 0, canvas.width, canvas.height);
   context.lineWidth = 150; // ??

   img.src = canvas.toDataURL('image/jpeg', 0.92);
   img.onmousedown = disableDragging; // for FF
   img.style.opacity = "1.0"

The page is the view.html one gets to via Enter on phobrain.com.

I have Marionette mode enabled to be able to remote control my Firefox, but I have trouble with some sites who believe I'm not human.

If I enable Marionette, then go to this site, I can't get past the Human verification.

https://www.perplexity.ai/shopping

Can sites detect that I'm using Marionette?