Firefox Community Forum

Dear Mozilla Firefox.

I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Draw on my computer. The so many times that I tried, the error that comes up is: "Invalid account recovery Key", no matter how many codes are sent for me to rest my password. Please, rectify the problem as to why a correctly stored 32 characters Account Recovery Key is not working for me to reset my password. Regards

• DR CLEMENT AKATENG MD*

Uploaded images to add are not accepted.

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email. Mind you, I have not even entered a password or verified that email address yet. I cannot even remove that email from the profile now, even if I do and try to re-sign, the accounts page says I am already synced to the typo email.

Using Firevox 142.0.1 on a MacBook Air. I always have "Always ask you where to save files" checked in Preferences, but lately it sometimes fails to ask me. For example, if I try to download a file from Google Drive. Is anyone else having this problem? Is there something I can do about it?

Sirs,

I have Linux Mint 22.3 Cinnamon in Swedish language/locale. I set up two users with Firefox 146. Then, I upgraded Firefox to 147.0, and set up a third user on the same machine.

For the two original users, the Firefox is in all-Swedish locale. Perfect. But, for my newly created user, some is in English. Examples in English; Onboarding, Search in Privacy, and New Tab/Shortcuts. Web pages is no problem. The problem is in Firefox proper.

Strangely, New Tab is in Swedish (Ny flik), if I do not use the shortcuts, i.e. chose Empty new page in Settings. How to fix? Minor annoyance, but I would like everything in Swedish, as in v. 146. Is it a bug that will be fixed by Mozilla, or do I have to do anything to fix it myself, or is it un-fixable? Or, is it maybe anything in Linux? I understand it is some changes between 146 and 147 regarding a couple of rather important things. Thanks. >>> System:

 Kernel: 6.14.0-37-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.6.5 tk: GTK v: 3.24.41 wm: Muffin v: 6.6.2 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.3 Zena base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: HP product: HP ProDesk 600 G2 SFF v: N/A serial: <superuser required>
   Chassis: type: 4 serial: <superuser required>
 Mobo: HP model: 805D v: KBC Version 05.39 serial: <superuser required> part-nu: P1H12EA#UUW
   uuid: <superuser required> UEFI: HP v: N02 Ver. 02.60 date: 12/15/2022

CPU:

 Info: quad core model: Intel Core i5-6500 bits: 64 type: MCP smt: <unsupported> arch: Skylake-S
   rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
 Speed (MHz): avg: 2600 high: 2602 min/max: 800/3200 cores: 1: 2602 2: 2600 3: 2600 4: 2600
   bogomips: 25599
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

 Device-1: Intel HD Graphics 530 vendor: Hewlett-Packard driver: i915 v: kernel arch: Gen-9 ports:
   active: HDMI-A-1 empty: DP-1, DP-2, DP-3, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1912
   class-ID: 0300
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: modesetting
   unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag: 582mm (22.93")
 Monitor-1: HDMI-A-1 mapped: HDMI-1 model: Dell U2311H serial: <filter> res: 1920x1080 hz: 60
   dpi: 96 size: 509x286mm (20.04x11.26") diag: 584mm (23") modes: max: 1920x1080 min: 720x400
 API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1 drv: swrast gbm:
   drv: iris surfaceless: drv: iris x11: drv: iris inactive: wayland
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 25.0.7-0ubuntu0.24.04.2 glx-v: 1.4
   direct-render: yes renderer: Mesa Intel HD Graphics 530 (SKL GT2) device-ID: 8086:1912
 API: Vulkan v: 1.3.275 layers: 3 surfaces: xcb,xlib device: 0 type: integrated-gpu driver: N/A
   device-ID: 8086:1912 device: 1 type: cpu driver: N/A device-ID: 10005:0000

Audio:

 Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Hewlett-Packard
   driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
 API: ALSA v: k6.14.0-37-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: N/A
   bus-ID: 00:1f.6 chip-ID: 8086:15b7 class-ID: 0200
 IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>

Drives:

 Local Storage: total: 473.23 GiB used: 26.22 GiB (5.5%)
 ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: GPT
 ID-2: /dev/sdb vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: MBR
 ID-3: /dev/sdc vendor: SanDisk model: Cruzer Blade size: 7.45 GiB type: USB rev: 2.0
   spd: 480 Mb/s lanes: 1 tech: N/A serial: <filter> fw-rev: 2.01 scheme: MBR

Partition:

 ID-1: / size: 227.68 GiB used: 26.22 GiB (11.5%) fs: ext4 dev: /dev/sda2
 ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1

Swap:

 ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Device-1: 1-3:2 info: Dell KB212-B Quiet Key Keyboard type: keyboard driver: hid-generic,usbhid
   interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 100mA chip-ID: 413c:2107 class-ID: 0301
 Device-2: 1-6:3 info: MosArt Wireless Keyboard/Mouse type: keyboard,mouse
   driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s lanes: 1 power: 100mA
   chip-ID: 062a:4101 class-ID: 0301
 Device-3: 1-9:4 info: SanDisk Cruzer Blade type: mass storage driver: usb-storage interfaces: 1
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 200mA chip-ID: 0781:5567 class-ID: 0806 serial: <filter>
 Hub-2: 2-0:1 info: super-speed hub ports: 8 rev: 3.0 speed: 5 Gb/s lanes: 1 chip-ID: 1d6b:0003
   class-ID: 0900

Sensors:

 System Temperatures: cpu: 27.0 C pch: 30.5 C mobo: N/A
 Fan Speeds (rpm): N/A

Repos:

 Packages: pm: dpkg pkgs: 2006
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb https: //mirror.accum.se/mirror/linuxmint.com/packages zena main upstream import backport
   2: deb http: //ftp.acc.umu.se/ubuntu noble main restricted universe multiverse
   3: deb http: //ftp.acc.umu.se/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //ftp.acc.umu.se/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse

Info:

 Memory: total: 24 GiB available: 23.35 GiB used: 2.21 GiB (9.5%)
 Processes: 256 Power: uptime: 11h 28m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

<<< Sincerely. Ronny

I am having a problem with Firefox. Some websites do not load correctly and certain extensions do not work as expected.

I have already tried restarting Firefox and checking my internet connection, but the issue still happens.

Please advise how to fix this problem. Thank you.

When I have stories (articles) recommended through Pocket on new tabs that I'm not interested in I will typically "thumbs down" or "dismiss" the story. What I have found recently is that causes them to be promoted to me more rather than less. I believe it's interpreting my interaction as engaging with the content rather than not wanting to see it again. For example, I was shown an article on American football three weeks ago and I gave it a thumbs down. Later that day it was three articles. I gave them the same thumbs down. After repeating this process for days, weeks later I'm still getting multiple articles recommended per day related to football. I've never read one out of interest, and I didn't have any recommendations related to sports until the first one I gave a thumbs down. Based on that, I'm convinced it's having the opposite than intended effect. Dismiss doesn't seem make a difference. Please give me a way to tune the algorithm to what I actually want to see, I like this feature and don't want to have to turn it off.

Is there any way I can prevent Mozilla from installing/enabling more AI features on my Firefox browser in the future?

I do not want AI running on my machine. I do not want AI integration in my browser. I understand I will still run into AI in the wilds of the internet, but I especially do not want these features enabled ON MY OWN MACHINE in an update without me specifically opting into them. Installing and enabling this without user opt-in communicates clear disrespect to the users.

I did a cursory search here for similar questions and Mozilla staff appear to be stating there will be no AI in Firefox unless the user specifically enables it, and it is as simple as disabling them via settings if "accidentally" enabled. This was not my experience, and it is alarming to see false information provided to users .

I have found other sources indicating the following must be set to false in about:config in order to disable browser-side AI/AI integration: browser.ml.chat.enabled browser.ml.chat.page.footerBadge browser.ml.chat.page.menuBadge browser.ml.chat.shortcuts browser.ml.chat.shortcuts.custom browser.ml.chat.sidebar browser.ml.checkForMemory browser.ml.enable browser.ml.linkPreview.shift

Is that all of them, will these disable ALL of the AI in Firefox?

Are there any other settings I need to set to false to ensure no AI is either running on my machine or the browser is not integrating AI functionality from third parties?

Is there any way to ensure Mozilla doesn't force AI features to be enabled without my say-so (again)?

Are there any privacy-minded browsers comparable to Firefox that DO respect their users with regards to forcing AI on them? It may be time to jump ship.

Is this 115.32 still in effect for my macOS 10.13 ? Or is it xld as it would be in Feb 2026?

Did or does Firefox 115.32 afford my apple macOS 10.13 enough security until I purchase a new computed.. How much more time do I have.

I just opened Firefox on my Win 11 pc, and find all my tabs have gone. The setting to reopen last session is active, as before. I think FF updated itself earlier today. I also had occasion to look at it briefly on my synchronised android phone. I would like to: - get my tabs back - find a way to stop this haappening (it's not the first time).

Any advice much appreciated, thanks. Richard

If I use extension 'Block Site' (shows up as a stop-sign shaped icon with a 'W' on it) to block a site, when I try to unblock it, it fails, with the below message:

"This operation cannot be performed in incognito mode. Please open the page in a regular browsing window and try again."

I am just clicking on the (whichever) site, from a search - not opening a private window... This extension used to work fine.

I did install DuckDuckGo browser, but removed it, as it was more trouble than it was worth. I would have to reboot my PC after each use before FireFox would connect.

I have tried 4-5 times today unsuccessfully to setup my Firefox browser on my new Mac laptop. Cannot seem to actually receive any emails from Firefox with the verification codes. Have checked my spam filters, no emails sent there. Nothing sent to other email folders. Made sure accounts@firefox is in my address book. Not forwarded to another email address. And have sent test emails to my account associated with my Firefox account. They come thru successfully. But nothing at all from Firefox. Is there an email problem today from the Firefox servers?

A few weeks I started having trouble accessing the aa.com website. I would get this message:

Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.8b0ec617.1769870573.b9fa42c

https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c

I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there.

I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped.

Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues.

So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue.

Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

I received an email from breach-alerts@mozilla.com informing me that Mozilla Monitor⁩ discovered a data breach that includes my personal information: Unfortunately, I don't know if this is a legitimate email from Mozilla. Can anyone confirm if it is or is not?

Thanks

My firefox is not recalling the history as I move through tabs. It doesn't appear in the sidebar or in the documented history. This only has happened recently, and it's still recognizing my bookmarks. I've done some troubleshooting, tried relaunching in the mode while switching through tabs, but it's still not recalling. Any help is appreciated.

A website I have accessed many times before now redirects me to an italian site. Is this because of the beta translation? I'd like to be able to go to the real site. mecaforpeace.org