I cannot open up Firefox it was working previously BUT kept crashing HELP
Up until Thursday 19th Sept 2013 Firefox kept crashing after about 1 1/2 hours. Now as of yesterday 20th Sept 2013 I cannot open up firefox at all I get nothing. can you please help.
Thanks
All Replies (4)
Try to disinstall and reinstall the program..does it work?
Hello stitcherj, can you start Firefox in Safe Mode by holding down the shift key while starting Firefox ?
if you can not start firefox in safe mode, then try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and check firefox again.
(If works in Windows Safe mode then probably you have problem with other software, like security software or maybe a system driver, that is running on your computer).
thank you
If you can't open Firefox with either Firefox SafeMode or Windows Safe Mode, try to get the Crash ID #'s for your most recent Crash Reports, like 5 to 10.
Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
You can also try to create a new profile as a test to check if your current profile is causing the problems if you can bring up the Profile Manager.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.