Dialog boxes on web pages no longer work
Recently I have noticed that more and more web page dialog boxes are no long working. For example, one site I go to wants me to click on a drop down menu box to select the issue. Nothing happens when I click it. Another place, it wants me to enter what I want to know about my account. Nothing happens when I try to enter text.
This DOES NOT happen in Internet Explorer v11.0.31 or CHROME v51.0.2704.84 m. They work just fine.
As much as I like Firefox, I've been using it for years, if this cannot be corrected, my default browser will no longer be Firefox.
Thanks.
All Replies (1)
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.