Hi vermontgolfer, I am sorry to hear that the printing is not working for this website. If you go to about:permissions and look for the website name you can check to see if there are any saved preferences that may be causing this.

Since they are printing blank pages, please make sure that you have updated to version 29.0.1 as this was a bug in pdf.js that was fixed with this update. If you are not using pdf.js you can reset the printing settings with these references: Fix printing problems in Firefox

Are that pages with a PDF file or does this happen with normal web pages as well?

See also:

• https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them
• https://support.mozilla.org/kb/disable-built-pdf-viewer-and-use-another-viewer

OK, I've tried all of your suggestions and I still have the problem. I did try printing the document using Internet Explorer and I was able to print successfully. I also tried printing with a different printer in Firefox, but had the same issue.

I reset the Firefox printer settings, changed the default font. The only think I couldn't do from your attached link was to change the 'prefs.js' file. I was unable to open it, in order to try to change it.

The update was to version 29.0.1, have you updated after 29?

Yes, I have been updated to 29.0.1, but the PNC website will still not print.

Actually if you are using pdf.js to preview the pdf from that site, there is a fix landing in version 30 https://bugzilla.mozilla.org/show_bug.cgi?id=1003707 if you scroll down to the bottom 30->Fixed.

I hope this helps.