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Why does PNC Online Banking not work on Firefox?

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I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?

I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 286 answers

Hi gregghelsel, I also bank with PNC, and it works fine for me with Firefox. What kind of issues are you having?

Hi gregghelsel, I also bank with PNC, and it works fine for me with Firefox. What kind of issues are you having?
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Question owner

Enter my username and password and get this in response:"

"Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.7406d217.1563116526.cd19b50"

Called the CCC and they said Firefox doesn't work.

Enter my username and password and get this in response:" "Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.7406d217.1563116526.cd19b50" Called the CCC and they said Firefox doesn't work.
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Question owner

Well, I just went into options, and changed the following: Privacy & Security>Manage Permissions (under Cookies & Site Data)

Entered: https://www.onlinebanking.pnc.com

&

https://www.pnc.com

and clicked ALLOW for each entry. That seems to have done the trick.

Well, I just went into options, and changed the following: Privacy & Security>Manage Permissions (under Cookies & Site Data) Entered: https://www.onlinebanking.pnc.com & https://www.pnc.com and clicked ALLOW for each entry. That seems to have done the trick.
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 286 answers

Hi gregghelsel, If you still have issues, here's a good option to clear out all information specifically for that site, including login & password, called Forget About This Site: Delete browsing, search and download history on Firefox Scroll down to Remove a single website from your history.

Happy Banking

Hi gregghelsel, If you still have issues, here's a good option to clear out all information specifically for that site, including login & password, called Forget About This Site: [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Delete browsing, search and download history on Firefox] Scroll down to Remove a single website from your history. Happy Banking
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cor-el
  • Top 10 Contributor
  • Moderator
17278 solutions 156200 answers

Helpful Reply

Note that you can create one entry for the top level domain to include other domains: https://pnc.com

Note that you can create one entry for the top level domain to include other domains: https://pnc.com
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Question owner

Not so fast!!

Well, now that I've included www.pnc.com in both the managed exceptions in cookies as well as allowing pop-ups, it no longer works. So, there's something else at play here....

Not so fast!! Well, now that I've included www.pnc.com in both the managed exceptions in cookies as well as allowing pop-ups, it no longer works. So, there's something else at play here....
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 286 answers

Hi gregghelsel, I don't have PNC in my exceptions and I have pop-ups blocked. Try removing all PNC entries in your exceptions and turn on pop-up blocking. Then do a Forget About This Site on PNC - everything about that site will be removed except bookmarks, including any stored logins & passwords. Try it again. If you still have issues, try Firefox Safe Mode to rule out any add-ons: Troubleshoot Firefox issues using Safe Mode If you still have issues, take a closer look at your anti-virus.

Hi gregghelsel, I don't have PNC in my exceptions and I have pop-ups blocked. Try removing all PNC entries in your exceptions and turn on pop-up blocking. Then do a Forget About This Site on PNC - everything about that site will be removed except bookmarks, including any stored logins & passwords. Try it again. If you still have issues, try Firefox Safe Mode to rule out any add-ons: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] If you still have issues, take a closer look at your anti-virus.
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My_Cheese_Is_Slippin'
  • Top 25 Contributor
23 solutions 286 answers

FYI I use Firefox Custom Security settings: Trackers - In All Windows Cookies - All third party Cryptominers Fingerprinters

FYI I use Firefox Custom Security settings: Trackers - In All Windows Cookies - All third party Cryptominers Fingerprinters
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