Hi
Thunderbird crashes when I click attachment on any email.
Any ideas how to resolve this?
Report is below.
Regards
AdapterDeviceID: 0x2a02
AdapterDriverVersion: 8.… (read more)
Hi
Thunderbird crashes when I click attachment on any email.
Any ideas how to resolve this?
Report is below.
Regards
AdapterDeviceID: 0x2a02
AdapterDriverVersion: 8.15.10.2697
AdapterSubsysID: 02291028
AdapterVendorID: 0x8086
Add-ons: marcoagpinto%40mail.telepac.pt:3.1.7,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3
AvailablePageFile: 1341706240
AvailablePhysicalMemory: 1000747008
AvailableVirtualMemory: 379699200
BackgroundTaskMode: 0
BlockedDllList:
BuildID: 20230214184313
CPUMicrocodeVersion: 0xa4
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown disabled -- Missing Remote WebGL
CrashTime: 1677000824
DOMFissionEnabled: 1
DOMIPCEnabled: 1
GraphicsCriticalError: |[0]CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (t=103.207) |[16][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[17][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[18][GFX1-]: wr_renderer_render: OutOfMemory (t=25926.6) |[4][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[5][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[6][GFX1-]: Fallback SW-WR + D3D11 to SW-WR (t=4160.87) |[7][GFX1-]: wr_renderer_render: OutOfMemory (t=13625.1) |[8][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no surf (t=22007.9) |[9][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[10][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[11][GFX1-]: wr_renderer_render: OutOfMemory (t=22081.3) |[12][GFX1-]: Fallback remains SW-WR (t=22101.2) |[13][GFX1-]: wr_renderer_render: OutOfMemory (t=22146) |[14][GFX1-]: wr_renderer_render: OutOfMemory (t=22146.2) |[15][GFX1-]: wr_renderer_render: OutOfMemory (t=22227.3)
HeadlessMode: 0
InstallTime: 1676990350
JSOutOfMemory: Recovered
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["edputil.dll","mpr.dll","drprov.dll","pnrpnsp.dll","NapiNSP.dll","wdmaud.drv","winmmbase.dll","directmanipulation.dll","Windows.Globalization.dll","msacm32.dll","TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","midimap.dll","twinapi.dll","wsock32.dll","AudioSes.dll","msacm32.drv","cscapi.dll","comctl32.dll","cdp.dll","dbgcore.dll","dbghelp.dll","webauthn.dll","wininet.dll","FWPUCLNT.DLL","winmm.dll","winrnr.dll","rasadhlp.dll","npmproxy.dll","OneCoreCommonProxyStub.dll","MMDevAPI.dll","Windows.Security.Integrity.dll","winhttp.dll","wscapi.dll","dhcpcsvc6.DLL","DWrite.dll","dhcpcsvc.dll","srvcli.dll","urlmon.dll","version.dll","iertutil.dll","TextShaping.dll","BCP47mrm.dll","msimg32.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","linkinfo.dll","winnsi.dll","usp10.dll","ksuser.dll","ondemandconnroutehelper.dll","OneCoreUAPCommonProxyStub.dll","wshbth.dll","ColorAdapterClient.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","netprofm.dll","policymanager.dll","nlaapi.dll","xmllite.dll","WinTypes.dll","d3d11.dll","dcomp.dll","d2d1.dll","propsys.dll","CoreUIComponents.dll","CoreMessaging.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","devobj.dll","msasn1.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","bcryptPrimitives.dll","msvcp_win.dll","bcrypt.dll","win32u.dll","ucrtbase.dll","gdi32full.dll","oleaut32.dll","shell32.dll","psapi.dll","clbcatq.dll","kernel32.dll","ole32.dll","user32.dll","SHCore.dll","nsi.dll","rpcrt4.dll","comdlg32.dll","imm32.dll","ws2_32.dll","setupapi.dll","advapi32.dll","msctf.dll","msvcrt.dll","shlwapi.dll","combase.dll","sechost.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libotr.dll","rnp.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","mozglue.dll","libssp-0.dll","lgpllibs.dll"]}
Notes: DriverVersionMismatch
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ D2D1.1? D2D1.1-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 8171
StartupCrash: 0
StartupTime: 1676998222
SubmittedFrom: Client
SystemMemoryUsePercentage: 73
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20230214184313","version":"102.8.0","vendor":null,"displayVersion":"102.8.0","platformVersion":"102.8.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3574,"virtualMaxMB":2048,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2364},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)","vendorID":"0x8086","deviceID":"0x2a02","subsysID":"02291028","RAM":0,"driver":"igdumd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2697","driverDate":"10-1-2012","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"GB","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":5},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
Throttleable: 1
TotalPageFile: 463511552
TotalPhysicalMemory: 3747651584
TotalVirtualMemory: 2147352576
URL: about:blank
UptimeTS: 26037.27726
User32BeforeBlocklist: 1
Version: 102.8.0
Winsock_LSP: MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.