Firefox Support Forum

I made a private homepage years ago made up entirely of links to web-based AND local folders and files that are grouped into columns of categories like banking, medical, insurance, budget, etc. I keep it off-line on my desktop. I wrote the code so I could place an external link to a bank for example, next to a local link to the folder on my computer where I download statement pdfs from that bank and other bank files. The web page links displays: MY BANK Chkng/Debit Statements Credit Card Statements Bank Information The top link goes to the bank web page on line while the three lower links open folders on my computer where I save pdfs, txt, images, etc from the bank. Firefox opens the folders as "Index of file:///C:(folder path).

My personal home page is laid out with groupings like this for all sorts of information and associated web links: broker, vendor invoices, medical test, taxes, social security, health insurance, subscriptions etc. Today we get .pdf files with all sorts of information and no help organizing it for easy access. The Firefox browser has become the perfect tool for me. But I learned HTML coding years ago! Not so easy to do for others.

Today, many entities have on-line access that provides downloads like invoices, test results, payments, subscriptions, and much more that replace paper. Creating folders to hold these documents with their own local links on your web/local homepage makes sense to me.

While you can use "File" on Firefox to open a local folder or individual file, you cannot save it as a link. However, you can copy the path and transfer that to an a href=" line of link code in your homepage and build on that method. It's amazing how many types of files can be displayed in a browser that are locally stored. Even a link to a spreadsheet file will open that spreadsheets application. Having a varied list of links with quick access is worth the code-writing time. I wish there was an app to help anyone make their own custom folders and links to the contents in a "my homepage.html" . Is there a product idea in there for you folks?

I'm having trouble using my bank's website. Sometimes I can't log on (error messages) or I can log on and can't use certain features. The bank is Regions. The site works with other browsers. Is there some setting on the latest Firefox that needs to be adjusted? The articles I've read don't help. Thanks.

Hello! I have some proplem to update Firefox on all my six computers. It is also impossible to download a new Firefoxand install on a clean computer . The message I get is as the image below. Regards/Sture Axelsson sobaxe@gmail.com

I'm having trouble using a particular site, that I used to be able to in particular clicking on sub menu's from a context menu if that is the correct term, meaning I cannot click an item/button to reveal a menu below it. From the image supplied there are 2 'menu's' with a < character that when clicked should reveal a sub menu of items, works in Edge/Chrome etc.. the only extension I have is Keeper.

Hey folks, I've been noticing something peculiar with Firefox that's been bothering me lately. Whenever I try to watch videos on YouTube in resolutions above 1080p, they tend to randomly buffer. It's quite frustrating, especially when I know my internet connection is stable and other browsers don't seem to have this issue. Has anyone else experienced this problem with Firefox? And if so, do you have any tips or solutions to share? Thanks in advance for any insights!

I want to keep browser open after closing last tab. I changed the boolean parameter "browser. tabs. closeWindowWithLastTab" to "false" but the browser still closes with closing of last tab.

What else is required ?

Sync just does NOT work. I installed FF on my Mac brand new and fresh... brand new machine. Signed into Sync. NOTHING. After 6-7 HOURS... nothing. It just gets NOTHING AT ALL from my Windows Desktop.

I've signed out of ALL Firefox/Mozilla sync sessions... signed in clean- all browsers are up to date. And the about:sync-log page shows a LONG streak of errors... NON STOP ERRORS.

Why?! Why can't we just sync extensions to install and bookmarks across machines? How is this that hard for Mozilla?!

The sync-log page list: File:error-sync-1714085057059.txt 6 KB 4/25/2024 17:44:17 File:error-sync-1714088658041.txt 18 KB 4/25/2024 18:44:18 File:error-sync-1714189161327.txt 6 KB 4/26/2024 22:39:21 File:error-sync-1714498425099.txt 13 KB 4/30/2024 12:33:45 File:error-sync-1714588968223.txt 10 KB 5/1/2024 13:42:48 File:error-sync-1714589121080.txt 9 KB 5/1/2024 13:45:21 File:error-sync-1714600674960.txt 7 KB 5/1/2024 16:57:55 File:error-sync-1714604277834.txt 24 KB 5/1/2024 17:57:57 File:error-sync-1714838021899.txt 24 KB 5/4/2024 10:53:41 File:error-sync-1714839602488.txt 11 KB 5/4/2024 11:20:02 File:error-sync-1714839613709.txt 10 KB 5/4/2024 11:20:13 File:error-sync-1714844303035.txt 16 KB 5/4/2024 12:38:23 File:error-sync-1714844919123.txt 15 KB 5/4/2024 12:48:39 File:error-sync-1714846872373.txt 17 KB 5/4/2024 13:21:12 File:error-sync-1714846956569.txt 12 KB 5/4/2024 13:22:36 File:error-sync-1714941772713.txt 15 KB 5/5/2024 15:42:52 File:error-sync-1714941774043.txt 14 KB 5/5/2024 15:42:54 File:error-sync-1714941849730.txt 14 KB 5/5/2024 15:44:09 File:error-sync-1714942633097.txt 14 KB 5/5/2024 15:57:13 File:error-sync-1714942674714.txt 48 KB 5/5/2024 15:57:54

Day after day and attempt after attempt of failures for a basic function of the browser.

Here is the text of the latest log and showing constant connection errors- mind you NOTHING is breaking on my internet as I'm often streaming things and watching stuff while surfing, or others in the house are. Our connection, and Firefox getting online, are all working fine. I am at a loss. I don't understand how this is so terribly broken out of the box that you can't just sign in and let it talk to their servers. I know Google has billions behind Chrome, but this shouldn't be so 1990's bad by comparison to Chrome sync.

1714081299909 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714081300746 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945349 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714082945374 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714085055761 Sync.SyncScheduler DEBUG Woke from sleep. 1714085056643 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1714085056899 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056902 Sync.Service DEBUG User-Agent: Firefox/125.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.127.0.20240419144423.desktop 1714085056902 Sync.Service INFO Starting sync at 2024-04-25 17:44:16 in browser session V0xN5aUmAS9A 1714085056902 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714085056904 Sync.Status INFO Resetting Status. 1714085056904 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1714085056904 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1714085056904 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1714085056905 Sync.SyncAuthManager INFO Getting sync key 1714085056905 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1714085056905 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1714085056905 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1714085056906 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1714085057025 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057025 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 478\" data: no]"} 1714085057031 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057031 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057031 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1714085057031 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1714085057031 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1714085057055 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/209631697/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1714085057056 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1714085057056 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1714085057057 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1714085057059 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Needed to look through my April history (pages looked at) in the Library. I had APRIL history up, ready to look through it. I tried to delete one page and it DELETED the whole MONTH. How do i get the APRIL history back? APRIL is gone from the list. jumps to March after the last 7 days

I went to RESTORE but this talks about BOOKMARKS It shows for today may 7, 149 items for example then it shows April 29, april 9, april 4 april 1, each with about 150 items but if I were to click on these it says will replace all BOOKMARKS,

thank you

When I would mouse-over a thumbnail on the Youtube home page I use to get a video preview with sound and text controls displayed. Video preview and controls are now missing on homepage thumbnails. Is there a way to get preview and controls back ?

I cleared the cache and cookies...no effect. Problem does not exist with Edge browser.

Using Windows 10 / Firefox browser 125.0.3 (64-bit)

I am running Windows 10 (64-bit) Version 22H2 OS build 19045.4355 with the Firefox browser v125.0.3 and since updating to the latest Firefox version I am no longer able to load more than 17 Tradingview tabs and the Tradingview tabs I do upload take a long to to refresh or to save changes too. I do not have this issue using other browsers.

I can no longer play any podcast since upgrade to 125.0.3 The arrow/button to play any podcast is neutral, is not active. Or, on spotify if finding a podcast on gardening, clicking the play button plays something on a completely different topic.

Hello! I updated FLOORP on the 5th May, FLOORP crashed and then Brave, Firefox, Waterfox, LibreWolf and Vivaldi started crashing. I had Brave and Vivaldi open when I launched FLOORP and FLOORP asked consent to update itself and after updating, it did not open in “previous session” and I could not open “previous session” through History. When I launched “Settings” from menu, “previous session” opened! I had pinned “Settings” earlier.

Now the bizarre happens; suddenly LibreWolf launches by itself also without “previous session” and open tabs in Brave and Vivaldi disappear to single New Tab. After some tinkering, I was able to restore “previous session” in LibreWolf, Brave and Vivaldi.

Now I close all browsers and open Firefox, no “previous session” and some random windows in its history, opening these random windows also opened “previous session”! 🙄But then Waterfox launches also without “previous session”, here clicking on OneTab extension recovered “previous session”.

Cutting short; I uninstalled, Waterfox, LibreWolf and FLOORP, this did not help, I ran System Restore twice to two different points and it has not resolved the issue.

Thankful for any help!

I can hear NO AUDIO on ANY webpage, when in Firefox. I have gone through all the suggestions on this page: [https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-...] but still have the problem.

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

Firefox browser, v123.0.1, 64-bit. windows 10 Pro, 22H2.

Hello, this may not be a problem with Firefox itself at all, but I'd like to try to understand what the cause of the problem I and others are having.

I have Norton 360 installed, in this Windows 10 computer and like to use Firefox for internet browsing, it has always served me well.

I also have Norton Safe Search integrated/add-on to Firefox. This puts a red, green, or gray check mark at the end of each link that comes up during a search and has always worked before.

Recently, I've noticed that such check marks do not appear at all when doing a search with Firefox, but they are present when I do searches with MS Edge.

I am searching for a solution here, and also in the Norton Community. There are others there who have stated they are having the same problem.

Has anyone here heard of this before, would you have any suggestion as to what may be causing the lack of the Norton Safe Search check marks in Firefox searches?

Any input/suggestions would be welcome.

I did an Upgrade to a version of Firefox that would bypass those "Your Browser Is Not Supported" messages that apparently come from "Cloud-flare." I figured [naievely!] that my addons would "port" to the upgrade. They didn't. Is there any way [e.g., a putative backup file, perhaps] that would allow this?

Thanks in advance...!

Please reply to --- The Gray Cat << tmc@att.net >>

Hi. with Firefox not able to get default colors on twitter. With other browser no problem - i've got default colors All Extensions disabled, restarted - but no change

I have windows 10 pro (64), 22H2 OS build 19045.4170, Windows Feature Experience Pack 1000.19054.1000.0 and latest Firefox (125.0.3) installed on A HP Pavilion Notebook 17 F121DS, Serie 5CD4355YDX. Touch Keyboard (not to be confused with on-screen) opens and closes immediately; sometimes, on the first occurrence, it stays open long enough to be able to click on a text field and then disappears. "On screen keyboard" works fine as does "Touch keyboard" in Edge and Chrome and all other Apps. Since this is a recent occurrence, and a lot of odd changes took place after the last FF update, I have reverted to Firefox 124, after this did not work also did a restore to last Restore Point from April. No change! I have consulted the [1754973] as well as [1750584] , but these did not help me much further. Any suggestions or is there a bug?