Mozilla Crash Reporter keeps popping up when Firefox is not even running
Got a problem on two separate computers: Mozilla Crash Reporter keeps popping up when Firefox is not even running. I'm guessing that my antivirus avast is interfering wit… (read more)
Got a problem on two separate computers: Mozilla Crash Reporter keeps popping up when Firefox is not even running. I'm guessing that my antivirus avast is interfering with the update service. I'm I right or wrong? Otherwise, does anyone know how to interpret this? This is the report:
AdapterDeviceID: 0x6818 AdapterDriverVersion: 27.20.20903.8001 AdapterSubsysID: 25541458 AdapterVendorID: 0x1002 AvailablePageFile: 23509377024 AvailablePhysicalMemory: 4957573120 AvailableVirtualMemory: 138522866925568 BackgroundTaskMode: 1 BackgroundTaskName: backgroundupdate BlockedDllList: BuildID: 20231116134553 CPUMicrocodeVersion: 0x2f ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1701389728 GpuSandboxLevel: 1 HeadlessMode: 1 InstallTime: 1701135841 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","twinapi.dll","wscapi.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","ktmw32.dll","wsock32.dll","webauthn.dll","wininet.dll","dbgcore.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","DWrite.dll","srvcli.dll","urlmon.dll","BCP47mrm.dll","winmm.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","Bcp47Langs.dll","icm32.dll","FWPUCLNT.DLL","rasadhlp.dll","winhttp.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","dbghelp.dll","twinapi.appcore.dll","WindowManagementAPI.dll","version.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","gpapi.dll","dxgi.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","winsta.dll","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","gdi32full.dll","ucrtbase.dll","KERNELBASE.dll","bcrypt.dll","wintrust.dll","win32u.dll","crypt32.dll","msvcp_win.dll","cfgmgr32.dll","bcryptPrimitives.dll","kernel32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","advapi32.dll","sechost.dll","nsi.dll","psapi.dll","shell32.dll","msctf.dll","setupapi.dll","SHCore.dll","ole32.dll","ws2_32.dll","msvcrt.dll","gdi32.dll","combase.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","gkcodecs.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403195 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1701389663 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 30027948032 TotalPhysicalMemory: 8553111552 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 658.43255 Vendor: Mozilla Version: 120.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
XPCOMSpinEventLoopStack: default: nsThread::WaitForAllAsynchronousShutdowns useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.