Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lockwise won't open after unlocking , what can I do?

more options

Hey guys so the idea is that when I'm unlocking Lockwise to see my passwords it won't actually unlock past the "unlock screen". Closing the app and trying again just shows the starting Firefox Lockwise logo and it stays there frozen for eternity. What's a good solution for this?

Hey guys so the idea is that when I'm unlocking Lockwise to see my passwords it won't actually unlock past the "unlock screen". Closing the app and trying again just shows the starting Firefox Lockwise logo and it stays there frozen for eternity. What's a good solution for this?

Chosen solution

Hello again there guys! For anyone that has this problem I found a solution! It seems that for me uninstalling the app didn't do the trick so what I did was joining the beta thinking this might be the resolve but it was not. What I did was to uninstall the beta too and the reinstall the normal version again. Hope this helps anyone that reads this!

P.S. Thanks cor-el for answering but that was not the case for me.

Read this answer in context 👍 1

All Replies (3)

more options

Are you syncing logins (passwords) on a desktop computer with this Firefox Account as this is a first requirement ?

more options

Chosen Solution

Hello again there guys! For anyone that has this problem I found a solution! It seems that for me uninstalling the app didn't do the trick so what I did was joining the beta thinking this might be the resolve but it was not. What I did was to uninstall the beta too and the reinstall the normal version again. Hope this helps anyone that reads this!

P.S. Thanks cor-el for answering but that was not the case for me.

more options

I just tried that. Reinstalling the app and then logging in again, then I set the Autolock feature to "Never".

It pretty much defeats the purpose of having autolock if I do not know how to unlock it and I'm forced to disable the feature. This is very inconvenient and it might be enough reason for me to stop using Lockwise and switch to Keepassxc