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on off switch hangs

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Ralph Daub

rajfliprajesh6158
rajfliprajesh6158
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When wants to see phone, the main off on switch does not work. I have to press several times vey hard to see the screen works. Frustrating when friends try to see this mobile

When wants to see phone, the main off on switch does not work. I have to press several times vey hard to see the screen works. Frustrating when friends try to see this mobile

All Replies (1)

Ralph Daub
Ralph Daub
  • Locale Leader
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HI rajfliprajesh6158,

I'm sorry to hear that you are having issues with the responsiveness of your Firefox OS device.

In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

  • What is the model of your phone?
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph