Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

shockwave addon stopped working, but addon manager says it is fine, what to do?

StevenBe2
StevenBe2
more options

Whenever I am at a website it freezes and error message pops up to say adobe shockwave is not working do I wish to turn it off or wait. This has been going on for several days. I checked the addon manager and it says that the shockwave is fine and recently updated. I pressed update now and nothing happened. I clicked on the shockwave and got lots of information, none of it useful and offers to download more programs, but I didn't want to do that.

I don't know how to get it working again, and haven't had this problem before.

Whenever I am at a website it freezes and error message pops up to say adobe shockwave is not working do I wish to turn it off or wait. This has been going on for several days. I checked the addon manager and it says that the shockwave is fine and recently updated. I pressed update now and nothing happened. I clicked on the shockwave and got lots of information, none of it useful and offers to download more programs, but I didn't want to do that. I don't know how to get it working again, and haven't had this problem before.

All Replies (2)

gnittala
gnittala
more options

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Meghraj Suthar
Meghraj Suthar
more options

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!