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Account not recognize

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  • Last reply by James

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I have confirmed my account when I subscribed to your VPN service on July 20 2023 and every time I try to log in it has a problem verifying my account, I have uninstalled and reinstalled VPN app ans still has problem confirming my purchase from July 20 and it is now Aug 7

Thank you

I have confirmed my account when I subscribed to your VPN service on July 20 2023 and every time I try to log in it has a problem verifying my account, I have uninstalled and reinstalled VPN app ans still has problem confirming my purchase from July 20 and it is now Aug 7 Thank you
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Hi there! I'm sorry to hear about the trouble you're facing with your account verification. It sounds like there might be a glitch in the system. To get this sorted out, I recommend reaching out to our support team directly. They'll have the tools and expertise to look into your account details and help you verify your purchase from July 20. You can contact them through our official support channels, and they'll guide you through the process step by step.

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ficklerellen said

I have confirmed my account when I subscribed to your VPN service on July 20 2023 and every time I try to log in it has a problem verifying my account, I have uninstalled and reinstalled VPN app ans still has problem confirming my purchase from July 20 and it is now Aug 7 Thank you

This section you posted in is for Firefox for Android

I assume you are referring to Mozilla VPN where they have their own support section. The Mozilla VPN section is listed in https://support.mozilla.org/en-US/questions/new and you can post a new thread using https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form