I am having a problem with Gmail and its interface.
Hello,
I am having a problem with Gmail and its interface.
I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable.
I am using Firefox, the latest version. I was trying to log in in Chrome and Explorer and I didnt have any problem wiht Gmail. I have tried to reinstall Firefox, twice and also deleted cache and cookies. It didnt work.
I have tried also look to other similiar topics: https://support.mozilla.org/en-US/questions/1253059 and none of that helped.
All Replies (18)
I am having a problem with "I am not a robot" thing. I am not able to see the place where you click that you are not a robot.
I assume it is related with the Gmail problem.
Hi Denis, I've never known Gmail to use a Captcha for logging in. Try this link - https://accounts.google.com
Hello My_Cheese_Is_Slippin',
I know they do not use Captcha but not only my Gmail icons and buttons are not working but also Captcha...
Can somebody help me?
I would be grateful if somebody would help me.
Hi Denis, If you could be a little more clear about what is happening. Gmail does not use an "I'm not a robot" Captcha. When are you encountering this? Could you include a screenshot of your problem with Gmail?
I am not able to click on the 2 icons on the right (picture 1).
I am not able to click on any icons (delete, archive, refresh) because there are not any (picture 2).
I am not able to click on "I am not a robot" and I know that Gmail isnt using Captcha. But everytime it is required I cannot do anything because it isnt showed (picture 3).
Denis, Try clearing your cookies, site data and cache.
In Options on the Privacy & Security page Scroll down to Cookies & Site Data Select Clear Data
Or to specifically target only Gmail you can do Forget About This Site: Delete browsing, search and download history on Firefox Scroll down to 'Remove a single website from your history.'
Caution: Forget About This Site will also clear your logins & passwords.
The missing icons could be due to a blocked font. Are button icons missing on a lot of sites? They can be blocked by font settings (not letting pages decide what fonts are used, blocking downloadable fonts), or by add-ons that filter content (example: uBlock Origin has a remote font block option).
My_Cheese_Is_Slippin' said
Denis, Try clearing your cookies, site data and cache. In Options on the Privacy & Security page Scroll down to Cookies & Site Data Select Clear Data Or to specifically target only Gmail you can do Forget About This Site: Delete browsing, search and download history on Firefox Scroll down to 'Remove a single website from your history.'
Nothing has helped.
jscher2000 said
The missing icons could be due to a blocked font. Are button icons missing on a lot of sites? They can be blocked by font settings (not letting pages decide what fonts are used, blocking downloadable fonts), or by add-ons that filter content (example: uBlock Origin has a remote font block option).
I have the same front as I have been using for past 3 years.
Denis, Did you remember to reload the tab?
In Options Privacy & Security page Content Blocking -> Manage Exceptions add: https://mail.google.com/ https://www.mail.google.com
Denis said
jscher2000 saidThe missing icons could be due to a blocked font. Are button icons missing on a lot of sites? They can be blocked by font settings (not letting pages decide what fonts are used, blocking downloadable fonts), or by add-ons that filter content (example: uBlock Origin has a remote font block option).I have the same front as I have been using for past 3 years.
I'm sorry, I don't know what that means.
If you haven't already, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
My_Cheese_Is_Slippin' said
Denis, Did you remember to reload the tab? In Options Privacy & Security page Content Blocking -> Manage Exceptions add: https://mail.google.com/ https://www.mail.google.com
It doesnt help.
jscher2000 said
Denis saidjscher2000 saidThe missing icons could be due to a blocked font. Are button icons missing on a lot of sites? They can be blocked by font settings (not letting pages decide what fonts are used, blocking downloadable fonts), or by add-ons that filter content (example: uBlock Origin has a remote font block option).I have the same front as I have been using for past 3 years.
I'm sorry, I don't know what that means.
If you haven't already, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
I have tried everything wahts in here. https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Hmm, it sounds a bit like the broken Gmail problem in the following thread, which we didn't solve: https://support.mozilla.org/questions/1229922
Hello Denis,
Would you please take a look at this thread and scroll down to :
"Have you tried temporarily disabling your anti-virus scanner to see if the behavior changes? It’s critical you also try disabling any internet or e-mail related extensions/add-ons it has. Don't forget to re-enable it after the test.
Have you tried disabling any other monitoring or internet protection programs (like Net-Nanny) which could be blocking Gmail?"
https://support.google.com/mail/thread/4300116?hl=en
If that doesn't help either, maybe you'd consider posting a question here :