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got error frequently from firefox sync

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  • Last reply by Shadow110

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Hello everyone

I've got a lot of sync errors. try to disconnect from sync and reconnect but won't do any good. it's happened for more than 7 days. Any advice? below is the recent 2 logs

1532500176450 Sync.LogManager DEBUG Flushing file log 1532500176475 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1532500176476 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 2152398878 1532500176476 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500176476 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]"} 1532500176993 Sync.LogManager DEBUG Log cleanup threshold time: 1531636176993 1532500177188 Sync.LogManager DEBUG Done deleting files. 1532500209314 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180719140244.desktop 1532500209314 Sync.Service INFO Starting sync at 2018-07-25 08:30:09 in browser session GAK3GNThINuy 1532500209318 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532500209321 Sync.Status INFO Resetting Status. 1532500209321 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1532500209323 Sync.BrowserIDManager INFO Getting keys 1532500209324 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532500209324 FirefoxAccounts DEBUG enter getAssertion() 1532500209329 FirefoxAccounts DEBUG got keyPair 1532500209330 FirefoxAccounts DEBUG getCertificateSigned: true true 1532500209332 Services.Common.RESTRequest TRACE local time, offset: 1532500209331, -2990 1532500209334 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored) 1532500209336 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532500209336 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532500209336 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532500209336 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532500209336 Services.Common.RESTRequest DEBUG POST Length: 888 1532500209336 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)"duration":21600000} 1532500209344 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532500209344 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532500209345 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500209345 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532500209345 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532500209346 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532500209346 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532500209346 Services.Common.RESTResponse TRACE Processing response headers. 1532500209346 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532500209347 Services.Common.RESTResponse TRACE Processing response headers. 1532500209347 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse TRACE Processing response headers. 1532500209350 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532500209350 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":nul

Hello everyone I've got a lot of sync errors. try to disconnect from sync and reconnect but won't do any good. it's happened for more than 7 days. Any advice? below is the recent 2 logs 1532500176450 Sync.LogManager DEBUG Flushing file log 1532500176475 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1532500176476 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 2152398878 1532500176476 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500176476 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]"} 1532500176993 Sync.LogManager DEBUG Log cleanup threshold time: 1531636176993 1532500177188 Sync.LogManager DEBUG Done deleting files. 1532500209314 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180719140244.desktop 1532500209314 Sync.Service INFO Starting sync at 2018-07-25 08:30:09 in browser session GAK3GNThINuy 1532500209318 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532500209321 Sync.Status INFO Resetting Status. 1532500209321 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1532500209323 Sync.BrowserIDManager INFO Getting keys 1532500209324 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532500209324 FirefoxAccounts DEBUG enter getAssertion() 1532500209329 FirefoxAccounts DEBUG got keyPair 1532500209330 FirefoxAccounts DEBUG getCertificateSigned: true true 1532500209332 Services.Common.RESTRequest TRACE local time, offset: 1532500209331, -2990 1532500209334 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored) 1532500209336 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532500209336 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532500209336 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532500209336 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532500209336 Services.Common.RESTRequest DEBUG POST Length: 888 1532500209336 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)"duration":21600000} 1532500209344 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532500209344 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532500209345 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532500209345 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532500209345 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532500209346 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532500209346 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532500209346 Services.Common.RESTResponse TRACE Processing response headers. 1532500209346 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532500209347 Services.Common.RESTResponse TRACE Processing response headers. 1532500209347 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532500209348 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532500209349 Services.Common.RESTResponse TRACE Processing response headers. 1532500209350 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532500209350 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":nul

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"code":null,"errno":null} 1532500209351 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209351 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1532500209352 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1532500209353 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532500209356 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1532500209364 Sync.Resource WARN GET request to https://sync-578-us-west-2.sync.services.mozilla.com/1.5/91805633/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532500209365 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1532500209365 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1532500209371 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532500209374 Sync.SyncScheduler DEBUG Sync error count has exceeded 3; enforcing backoff. 1532500209374 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 3421680 ms. 1532500209375 Sync.SyncScheduler DEBUG Next sync in 3421680 ms. (why=client-backoff-schedule) 1532500209379 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

@Log2 1532688768703 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1532723149654 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1532723149711 Sync.Service DEBUG User-Agent: Firefox/62.0 (Windows NT 10.0; Win64; x64) FxSync/1.64.0.20180723144101.desktop 1532723149711 Sync.Service INFO Starting sync at 2018-07-27 22:25:49 in browser session X3YY_D8xSnWO 1532723149712 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1532723149725 Sync.Status INFO Resetting Status. 1532723149725 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1532723149728 Sync.BrowserIDManager INFO Getting keys 1532723149729 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1532723149729 FirefoxAccounts DEBUG enter getAssertion() 1532723149730 FirefoxAccounts DEBUG getCertificateSigned: true true 1532723149733 Services.Common.RESTRequest TRACE local time, offset: 1532723149732, -1460 1532723149734 Services.Common.RESTRequest TRACE hawk auth header: Hawk id=(censored)" 1532723149735 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign 1532723149735 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532723149735 Services.Common.RESTRequest TRACE HTTP Header content-type: application/json 1532723149735 Services.Common.RESTRequest TRACE HTTP Header accept-language: en-us,th 1532723149735 Services.Common.RESTRequest DEBUG POST Length: 888 1532723149735 Services.Common.RESTRequest TRACE POST Body: {"publicKey":(censored)},"duration":21600000} 1532723150298 Services.Common.RESTRequest TRACE onStartRequest: POST https://api.accounts.firefox.com/v1/certificate/sign 1532723150298 Services.Common.RESTRequest TRACE Channel for POST https://api.accounts.firefox.com/v1/certificate/sign returned status code 2152398878 1532723150299 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1532723150299 Hawk WARN hawk request error: [Exception... "NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437" data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437 1532723150299 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 request()@resource://services-common/hawkclient.js:226 1532723150300 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 request()@resource://services-common/hawkclient.js:229 1532723150300 Hawk DEBUG (Response) /certificate/sign: code: null - Status text: null 1532723150300 Services.Common.RESTResponse TRACE Processing response headers. 1532723150300 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:236 1532723150301 Services.Common.RESTResponse TRACE Processing response headers. 1532723150301 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _maybeNotifyBackoff()@resource://services-common/hawkclient.js:290 request()@resource://services-common/hawkclient.js:237

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(continued) 1532723150301 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status text: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get statusText :: line 585" data: no] Stack trace: get statusText()@resource://services-common/rest.js:585 _constructError()@resource://services-common/hawkclient.js:118 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:119 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse DEBUG Caught exception fetching HTTP status code: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get status :: line 570" data: no] Stack trace: get status()@resource://services-common/rest.js:570 _constructError()@resource://services-common/hawkclient.js:120 request()@resource://services-common/hawkclient.js:242 1532723150302 Services.Common.RESTResponse TRACE Processing response headers. 1532723150302 Services.Common.RESTResponse DEBUG Caught exception processing response headers: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-common/rest.js :: get headers :: line 617" data: no] Stack trace: get headers()@resource://services-common/rest.js:617 _constructError()@resource://services-common/hawkclient.js:125 request()@resource://services-common/hawkclient.js:242 1532723150303 FirefoxAccounts ERROR error POSTing /certificate/sign: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150303 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1532723150303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1532723150304 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437\" data: no]","message":null,"code":null,"errno":null} 1532723150310 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1532723150310 FirefoxAccounts DEBUG getOAuthToken enter 1532723150313 FirefoxAccounts TRACE getCachedToken returning cached token 1532723150313 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1532723150313 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1532723150313 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1532723150313 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1532723150313 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "8f27b6f8151aa77d542b721b40d339eec28ca4db-gzip" 1532723150545 Sync.Resource WARN GET request to https://sync-578-us-west-2.sync.services.mozilla.com/1.5/91805633/info/collections?v=1.64.0 failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532723150546 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1532723150546 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1532723150546 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1532723150548 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1532723150555 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Modified by orbitalz

more options

Hi, you posted your way now do what is done for large posts please it is also easier to read.

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

https://pastebin.mozilla.org/