Getting SEC_ERROR_UNKNOWN_ISSUER, but help document did not help.
Hello.
I have an issue that is bugging me with a customer's Mac OS X 10.9 and Firefox 54.0.
Everything works for sites except for https://www.youtube.com. I gives an error saying the connection is not private, and the error code is: sec_error_unknown_issuer. I brought up yoputube on safari just fine, and when through the list of possible fixes. None of the fixes seem to have worked, but then youtube showed up properly. We started a video, it worked for about 15 seconds, then it goes back to the original error. If I close Firefox, and re-open it, the error comes back.
I tried everything in the following video:
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&v ed=0ahUKEwi9muiRq-3UAhUB2oMKHZTLAC4QtwII…
I also tried everything here: https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
Chosen solution
Yes we are using the proxy on purpose.
It turns out that we had to manually import the certificate from our network admins.. After that was done, it works fine.
Thanks,
Phoenix
Read this answer in context 👍 0All Replies (3)
Here is the certificate error text:
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: true
Certificate chain:
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
The issuer of the certificate is decryptproxy.schwans.net The certificate chain includes these two certificates, the first an intermediate certificate and the second a self-signed root certificate:
- decryptproxy.schwans.net
- The Schwan Food Company Root CA
This root certificate isn't trusted in Firefox (that would require trust bits set).
Are you using this proxy on purpose?
Seçilmiş Həll
Yes we are using the proxy on purpose.
It turns out that we had to manually import the certificate from our network admins.. After that was done, it works fine.
Thanks,
Phoenix