منتدى دعم ”Firefox“

continous errors about "shockwave flash", "script has stopped working" etc, causing numerous slowdowns, lock-ups, and crashes. have tried several fixes, but none have worked.....please advise

About 4 days ago, Adobe Flash Player updated to 11.5 and started crashing multiple times a day. So when Firefox updated to 17 today, I immediately uninstalled Firefox and reinstalled the new versions in hope that the problems would be fixed. When that wasn't the case, I followed all the steps for Flash 11.3 and nothing has worked. This is only happening in Firefox. Flash works fine in Google Chrome and in Internet Explorer. My school's primary requirement is that I use Firefox with Flash to do my schoolwork. This is an issue if I have to restart Firefox multiple times during my session. 25% of all Flash crashes also crash Firefox. I need help soon.

Goodnight Dear Connoisseurs, Experts!) Tell me please! It is possible to enable the microphone in the Google browser in Firefox as in Google Chrome, Yandex browser! Already tired of searching for answers, there are no solutions on the Internet (((HELP ME PLEASE ?????It can be enabled through the settings about: config?

As above.Started occurring since v20 came out.Seems like many people have this error.

Reverted to v19.Problems occurs as well.

Tried everything ( starting FF in safe mode , creating a new profile, resetting FF, uninstalling and a fresh install, booting in safe mode Windows). Nothing seems to work.

It freezes again and again only to resume normal service only to freeze again. On and on and on. Really frustrating.

Can someone point to me if this FF's problem or is there a problem with my system itself?

My system doesn't seem to freeze when FF isn't running though.

After the latest update to Firefox 4.0 (after RC) all my pinned app tabs completely disappeared. Where did they go? How do I bring them back?

P.S> Every time I try to re-add the app tabs and restart the browser, they disappear again.

i have Firefox 13 and real player 15 but the download this video option does not work,under extensions browser record plugin is disabled,but if enabled videos do not play in youtube,error occurs,this is great inconvenience,it works well with IE but i prefer Firefox so any help to rectify the matter is appreciated.

When I am opening up sites like REI.com and mountainhardwear.com the web page defaults to the bottom of the page. It only happens on certain websites. I can open gmail, hotmail, amazon - and it stays at the top of the page.

On 5/3/19 Firefox suddenly alerted me that it disabled all of my Add-ons stating that "These extensions do not meet current Firefox standards so they have been deactivated."

Immediately below this message, Firefox gives me the option to "Find a Replacement" Add-on.

After going through this process and locating the replacement Add-on, all attempts to download this (or any other Add-on) produce an error message stating "Download failed. Please check your connection."

However, my internet connection is working just fine.

I am running the latest version of Firefox (66.0.3 (64-bit)). And I have tried downloading the Add-on with my anti-virus temporarily disabled (with no success).

Screen captures are attached.

Does anyone know what is causing this issue and how to fix it?

Thanks in advance.

I had many sites bookmarked in Firefox 7. All these bookmarks were associated to icons linked to the sites. Almost all my bookmarks lost their icons (now replaced by an empty square) after updating to Firefox 8. Que pasa ??

I installed Firefox 16.0.1 yesterday. I was running 15 earlier in the day and it was fine. FF 16 however has suddenly started hanging for about a minute when I try to access certain websites. It unfreezes fine after that minute, no crashes or anything, but it's very irritating. From what I can tell it only seems to do it on pages that use Flash. I've got the latest version installed, and it's made no difference. I tried downgrading to FF 15 and it's still the same. Anyone know what's going on? Thanks, Mark

I have memberships to multiple google groups while I can access the main page listing the groups I am in. I click to access anyone of my groups, I keep getting redirected. and I can't I am using the latest version of Firefox and I am using a Windows 7 64 bit operating system.

URL of affected sites

http://groups.google.com

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), but usually every day or every other day, FF becomes "non-responding". I have no idea what that term means in MS WIndows terms. When this happens, FF begins using up to 50% of the CPU, and is using 1.4 Gb of private space. When this happens sometimes the software will allow me to click "Exit" to terminate FF. Other times Windows will not allow me to click "Exit, andI have to use the Task Manager to cancel the firefox,.exe process. And, more times that not, when I am able to click Exit, Firefox takes a few minutes terminating before it crashes and gives me the option to cancel FF or restart it. I always send the dump to Mozilla. I have not looked at the recent crash reports.

This happened this morning about 15 minutes ago, and FF is behaving properly now. But it is already using 1.1 Gb of private space. i do not know if this private space usage is related to the problem. I do have11 FF windows in my current setup, as I use a different window for each project on which I am working. But so far I have only accessed two of the windows since the restart. I assume, that based on my projected usage of FF today, by tomorrow morning FF will have crashed by itself or I will have to Exit and restart.

What is happening? In MS terms, what is happening when a process becomes "non-responsive"? Is there some resource shortage that causes this? And when this happens, how can I debug FF and get more diagnostics? My records show that this has been occurring for over a year. Thanks.

After deleting prefs.js file Firefox does not create a new one.

Firefox does not save any of my settings so i tried all the method described in the following articles:

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_unable-to-save-any-preferences-or-settings

finally I uninstalled FF completely, deleted the FF installation directory and moved my old profile. Reinstalling FF did not help in anyway. After reinstalling, the preferences were still not saved so I deleted the profs.js file. When I start Firefox it does not create a new profs.js file adn of course my setting are still not saved

What can i do? change? I'd rather fix this than install chrome instead...

When Firefox crashes it displays a dialog, I give permission to send a report to Mozilla, and the dialog says there was a problem submitting the report.

Firefox page "about:crashes" lists 2 crashes today, 2 crashes a few days ago, and some older ones.

When I click a crash ID for example db81f3f6-cd44-4ce8-8268-de23913c35d9 (https://crash-stats.mozilla.com/about/throttling) it gets a "Page not found" (https://crash-stats.mozilla.com/about/throttling).

Upgrading from Firefox 30 to Firefox 31 did not change the frequency of crashes.

Submitted Crash Reports Report ID Date Submitted db81f3f6-cd44-4ce8-8268-de23913c35d9 2014/08/06 12:33 286aeecd-71e3-41ca-ab9b-784439ceba97 2014/08/06 12:31 ae650186-1937-487d-b07d-34b5adf70690 2014/08/03 10:36 7815703a-97a9-41e6-8d30-6926998d6dc9 2014/08/03 9:39 bp-8b68bdca-3c55-4ce1-996e-221582140730 2014/07/30 17:32 bp-d1d8974b-fd8b-4ab9-94e5-c16422140729 2014/07/30 7:59 5a488610-3497-4bd1-a7a4-8657e31f5e2e 2014/07/27 15:16 077e5047-1525-472e-b550-3dd3fc19e368 2014/07/19 9:14 cd0c8327-5e80-44fa-958c-4ee24d475933 2014/07/16 18:50 ce16d124-586b-43f5-8e5c-ad74a203fd98 2014/07/13 7:34 7d3beb50-124d-471d-8500-4d3d6b9a9b48 2014/07/09 14:04 142f4292-767d-4abd-b5e7-37919fe61dcd 2014/07/06 12:14

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or video, please try again later". I just called Netflix support and they say that recently they stop using Silverlight and moved to HTML5, they advised me to update Firefox to the latest version, I was running on 47.0.1 but now after installing the update I'm running on 48.0.1 but still get the same error message. I can watch Netflix with Internet Explorer but not with Firefox anymore! For years was working fine I am wondering what's going on, can you help?

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?

Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

1. My comment about telemetry in post-524332and consider turning that on.
2. My post 510510 & use special link and start your own thread.
3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
   /questions/982539 the addon no script was apparently causing 1GB of memory use.
   /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

I got home, turned on the PC, loaded up Firefox, and ALL my addons are disabled and tossed into their 'legacy' pool of crap. No happy colorful theme, NO adblocker, no Ghostery... it even disabled my Bitdefender add-ons. Something is NOT right here. Anyone know what's going on? Firefox has NOT updated in at least a week or two, so I doubt it was an update breaking anything.

I am currently on version 55.0.3 and have had the offer of an update to 56. I accepted the update, installed and restarted FF only to find that all the bookmark foders are grey [not yellow] and a piece of 'unwanted' software [something to do with screenshots] had an icon in the top right-hand corner. I note that doing a search for this problem on this forum, that in a post by WorriedFred on 9.28.17 @ 7.20pm, a post has been marked 'chosen solution'??? There is no solution - if there is where is it??? OR perhaps this is a new default colour style Mozilla have decided to use with this update - how inconsiderate not to mention this if it is so. And to add on a bit of software without permission is a disgrace.

If there has been an official response/explanation for this problem/bug could somebody please point me to it - I have run out of perming 56-bookmarks-grey-all-update in the search Mozilla bar. For the moment I have done a system restore back to 55 - nice yellow forders.

Rgds Damascus

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

Upgraded from v 24 to 25 and on program restart noticed my bookmarks menu is really long now due to extra added blank space between each bookmark. Is there any way to fix it as scrolling up and down all the time is a pain in the neck. The spacing is a waste of space now.