''We are having trouble restoring your last browsing session"

On bootup firefox opens a single window which says the following: Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsi… (read more)

On bootup firefox opens a single window which says the following:

Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsing session. Select Restore Session to try again.

The restore function succeeds in restoring 6 windows from the prior session, but this notice keeps appearing on every bootup.

Here are a few relevant details from about: config

  • browser.sessionstore.max_resumed_crashes (is set to 1)
  • browser.sessionstore.resume_from_crash (is set to true)
  • No 3rd party third party cleaning software
  • Two extensions, tab stash and tree tabs
  • There are no entries in about:crash for this event

Have been using Firefox from 2004 with 5-10 open windows which appear on bootup as they existed from the prior session. This is the first occurance of this error. Appreciate your support. Here are a few system details:

1.) 28gb ram 2.) Linux ~ LMDE 5 (Elsie) 3.) Firefox ESR 115.8 (oesr) 64 bit.

Asked by josborne1 2 months ago

Last reply by jonzn4SUSE 2 months ago

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (read more)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Asked by darrenallen73 2 months ago

Last reply by TechHorse 4 weeks ago

Autofill address not working anymore

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore. Autofill card still works, bu… (read more)

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Asked by allanrivers99 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox does not display background color in option tags

I am trying to use a <select> tag to display a color selector. So each <option> has a background color to match its displayed text: ```<select id="stroke… (read more)

I am trying to use a <select> tag to display a color selector. So each <option> has a background color to match its displayed text:

```<select id="strokeColor" name="strokeColor" style="width: 10em;">

             <option value="black" style="background: #000000; text: #FFFFFF">
                     black
             </option>

<option value="aqua" style="background: #00FFFF">

                     aqua
             </option>

<option value="blue" style="background: #0000FF">

                     blue
             </option>

<option value="brown" style="background: #A52A2A">

                     brown
             </option>

<option value="gray" style="background: #808080">

                     gray
             </option>

<option value="green" style="background: #00FF00">

                     green
             </option>

<option value="magenta" style="background: #FF00FF">

                     magenta
             </option>

<option value="orange" style="background: #FFA500">

                     orange
             </option>

<option value="purple" style="background: #800080">

                     purple
             </option>

<option value="red" style="background: #FF0000">

                     red
             </option>

<option value="white" style="background: #FFFFFF">

                     white
             </option>

<option value="yellow" style="background: #FFFF00">

                     yellow
             </option>

<option value="#000000" selected="" style="background: #000000">

                     #000000
             </option>
         </select>```

On Chrome this displays as expected:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-25-eebbd5.png

But on Firefox the background colors are ignored:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-04-18-22-02-35-bd90ee.png

How can I get Firefox to display the background colors?

Asked by jamescobban 1 month ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Home Page

The Shortcuts saved on my Home Page have disappeared again. I cannot re-enter because they are not accepted. Why is this happening and how can it be fixed?? Very frust… (read more)

The Shortcuts saved on my Home Page have disappeared again. I cannot re-enter because they are not accepted. Why is this happening and how can it be fixed?? Very frustrated!

Raydell Barr Macon, GA

Firefox 121 Windows 10

Asked by raydle1101 4 months ago

Last reply by zeroknight 4 months ago

Firefox will not load pages / connect to internet

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs. I was running the latest version 121.xx on MAC 1… (read more)

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.

I was running the latest version 121.xx on MAC 12.7.2

Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.

Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.

It sometimes will load pages, but extremely slow. But generally is unusable.

Firefox works on my other macs just fine (Profile uses sync with those machines)

Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.

Please advise a fix or I guess I will delete everything firefox related.

Asked by gt0279a 4 months ago

Last reply by zeroknight 3 months ago

Hangs when trying to save an image

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving … (read more)

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

Asked by mikey-d 4 months ago

Last reply by zeroknight 3 months ago

YouTube Latest Videos Box Now Showing After Update

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked o… (read more)

Hey there! After updating Firefox to 121.0.1 YouTube latest videos box not showing. It appears for a few seconds after page is loaded, but then just disappears. Checked on another computer -- the same issue, although in 120.0.1 works fine.

Asked by piano-event-44 4 months ago

Last reply by jonzn4SUSE 4 months ago

Strange Blue Thing On New Tab When Opening NewTab

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger.… (read more)

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger. ive just seen it from the corner of my eye. it just happens real quick

can someone help

Asked by tunescool 4 months ago

Last reply by cor-el 4 months ago

Firefox freezes with sandboxie.

Hi! This is an old question, but now over the time i can be more specific with this problem. What i know now in windows 10: - with firefox ESR sandboxie works fine al… (read more)

Hi!


This is an old question, but now over the time i can be more specific with this problem. What i know now in windows 10: - with firefox ESR sandboxie works fine all the time (now I use v 115.8.0); - with current firefox (v123) what happens is, after install current version, every time i open firefox, it works fine, but if i select "pause forcing programs", to change something in firefox, this means open firefox without sandboxie, now the first time i open firefox again sandboxie, it´s freeze, and can´t use for this moment now firefox sandboxie. Only works without sandboxie.

Thanks in advance.

Asked by dfgds dff 2 months ago

Last reply by zeroknight 2 months ago

Cannot report a broken site

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature: https://finance.yahoo.com/quote/DEO/ When I fill out the… (read more)

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

Asked by Chris 1 month ago

Last reply by Kiki 2 weeks ago

Firefox wont sync across laptop and desktop

Hello I hope you can help. Trying to sync my logins/passwords from my laptop to my desktop. It just doesnt work. I have reset primary password, logged into both dev… (read more)

Hello

I hope you can help.

Trying to sync my logins/passwords from my laptop to my desktop. It just doesnt work.

I have reset primary password, logged into both devices, selected sync on both devices. But it does not sync to desktop. Both machines come up in the Connected Services setion of my mozilla account.

When i try to manually enter logins & password on desktop list - it keeps asking me to enter my primary password (despite already being logged into firefox).

This is very frustrating so any help is greatly appreciated.

Asked by chughes2 4 months ago

Last reply by jonzn4SUSE 4 months ago

Cannot connect to YouTube - DoH Issue?

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firef… (read more)

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help.

Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default.

It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

Asked by theHook 5 months ago

Last reply by jonzn4SUSE 5 months ago

Chase

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefo… (read more)

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

Asked by ggfossen 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox 123.0 Now Opens up New Tab or Window - How to Override This?

Ever since I installed Firefox 123.0, when I execute a search on Yahoo.com, Firefox automatically opens up a new window or tab (depending upon how you have it set up in s… (read more)

Ever since I installed Firefox 123.0, when I execute a search on Yahoo.com, Firefox automatically opens up a new window or tab (depending upon how you have it set up in settings) when it didn't before. When I try this with Firefox using Google.com to search, it does NOT open up a new window/tab. But when I try it with Yahoo.com when using Google Chrome, it does NOT open up a new tab. So it would appear that the behavior is being caused by something in Firefox.

I tried making various changes in settings and Firefox about:config that were recommended in previous questions here, but they did not alter the behavior. I would like the behavior to return to simply performing the search within the same window (I can always scroll back to get the original page). Can anyone help?

Asked by lsedels 2 months ago

Last reply by zeroknight 2 months ago

Dont know why some pages shows me in russian language

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is sho… (read more)

Hello. I have put my language everywhere on the settings which is latvian. For possible translations i have only put english. Some pages, for example, whatsapp web is showing in russian ( i mean the app data for sure, not the messages), also some homepages i use open automatically in russian. How can i put latvian by default or if its not available for the homepage, put english automatically?

Asked by Edgars Rudzītis 3 weeks ago

Last reply by zeroknight 3 weeks ago

Hotmail Gone Blank

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday,… (read more)

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!

Asked by Delenn 4 months ago

Last reply by zeroknight 4 months ago

Dead tabs on Firefox v121 for Windows

I have a frequent problem with dead tabs in FF v121 on Win 10. I tend to have many tabs open (like 15 say) and it sometimes happens that a tab becomes completely unrespon… (read more)

I have a frequent problem with dead tabs in FF v121 on Win 10. I tend to have many tabs open (like 15 say) and it sometimes happens that a tab becomes completely unresponsive. It could be a new tab that I open or an existing one that I click on. When this happens I can't do anything. Page reload, clicking on links, entering an address by hand ... nothing happens. The tab is simply dead. The tab is essentially dead. After some time (usually 1-2 minutes) the problem resolves itself. However, it is very annoying as it happens almost every day and sometimes even several times a day. So I am looking for a way to solve, otherwise I will have to move to Brave or some other alternative. Any ideas what could be the problem? I also do not want to restart my browser several times a day as that logs me out of all websites I use including Whatsapp (I delete cookies when closing FF).

Asked by Pete 4 months ago

Last reply by zeroknight 2 months ago